2018-03-28 Patron Notices Sub-group
Date
Mar 28, 2018
Attendees
@Darcy Branchini
@Cheryl Malmborg
@Mark Canney
@Thomas Trutt
Sarah Griffen
Meeting Notes
Overview of the workflow for the next meetings:
Our input will allow the creation of a story and mockups for the main development team.
What columns make the most sense for collecting the required data patraning to notices?
Notice Type; Sub-Type
Description
Trigger
Batch? (manual, on the fly, resend (print) )
Send more then once (Examples)
Priority
Data (what data included/needed for the notice)
Examples of some of the notice types/needs:
Some notices are based on item and patron type as policies and wording are different for each patron group.
Large 'announcement' notices; IE graduating students.
Question: Are there a set of notices that are common among all libraries?
Answer: Courtesy notices (checkout), lending, hold/recall and on hold notices seem to be common for all institutions.
@Thomas Trutt and @Darcy Branchini will combine the two spreadsheets into a single document. @Darcy Branchini will post it on Google Docs to share with the rest of the group.
Suggested workflow: Staff would create notices text (Print, email, SMS) and patrons would select how they would like to receive the notice. Does this make sense to most people?
Depending on notice type, esp SMS , it would require notice text.
Would it make sense to send out X notice in one format type and a more formal print notice?
There may have to a set of system defaults that patrons may not be able to override.