Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Convert list into regular numbers suitable for copy & paste

...

Required information for a CSP request

1. Describe issue impact on business

2. What institutions are affected? (field

...

“Affected Institutions” in Jira to be populated)

3. What is the workaround if exists?

4. What areas will be impacted by fix (i.e. what areas need to be retested)

5. Brief explanation of technical implementation and the level of effort (in workdays) and technical risk (low/medium/high)

6. Brief explanation of testing required and level of effort (in workdays). Provide test plan agreed with by QA Manager and PO.

7. What is the roll back plan in case the fix does not work?

Example of Critical Service Patch Process

...