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5min

Administrivia

Jana Freytag 
 

WOLFCon Sessions

WOLFCon23 topics

Laurence Mini 

25minMultiple fee/fine actions


julie.bickle 

Could I please have a session to thrash this topic out again: Multiple fee/fine actions in a single notice, in particular: When staff is in the fee/fine section of the User/Patron.

I have potential solutions, but I don't acutally have user stories.
→ Generally, what do you want to achieve with informing the patron about the actions on their fee/fines?

→ What improvement does bundling them achieve?


Possible solutions:

  1. Per 1 button (e.g. charge, pay, etc.) - all the currently ticked open fee/fines are bundled. (Staff perspective)
  2. A shopping cart check-out: all actions taken in that session are bundled, i.e. receipt. (Patron perspective)
  3. "Here are all your open fees/fines"
    1. Button to send this in the user UI?
    2. Recurring? If so, what frequency + when to stop?

Requirements I already know of:

  • Different templates per action
  • Leave the check-box to choose whether to send the notice or not.

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A complicating factor is how to deal with bundling when the different notices may have different templates.

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Julie liked the idea of thinking about fee/fine notices as receipts. Julie will look into the possibility of having multiple actions combined on one notcenotice, which makes a case for the session-based approach. Julie will get back to the SIG with the various scenarios and options. Please contact Julie with any further ideas on this topic.