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  1. Contract negotiation
    1. large vendor - different types
    2. large publishers, e.g. Elsevier
    3. small publishers, e.g. ...
  2. Other types of contact with vendors and publishers
    1. trouble shooting
  3. Access management
    1. setting up IPS
    2. setting up branding, e.g. the library's logo
  4. Subject librarians ERL dialogue
  5. The selection process and dialogues
    1. Vendor
      1. packages
        1. NC State's painpoints document: https://docs.google.com/document/d/1JXC6Huxg3nTq_l_0VwnSb75Xc8vuUIhmoXQjOp_Tx8A/edit
      2. individual titles
        1. Chicago's instructions to selectors for reviewing their titles during renewal season: Renewal instructions.docx and a sample of a spreadsheet with titles and other information: sample renewal sheet.xlsx
    2. Publisher
    3. Hands on selection vs. selection based on electronic informations
    4. Types
      1. databases
      2. other types of materials than books
  6. ERM related record types
    1. current
    2. Future
  7. Patron complaints
  8. Key pains

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