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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
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    <language>en-us</language>    <build-info>
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        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-932] Bounced email report for patron notices</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-932</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Problem/Purpose:&lt;/b&gt;&lt;br/&gt;
Errors, such as bounces, may occur in sending emails. These errors occur if there is an invalid address, the email server no longer exists or is temporarily unavailable, misspelled domain names, etc.. The invalid addresses might happen for a couple of reasons, such as the user closed their email account or the email address was incorrectly imported, migrated or entered for a user. Additionally, email services typically capture if a user has reported an email as spam, so libraries might be interested in these statistics as well in order to improve notification services to patrons. &lt;b&gt;These errors happen outside of the FOLIO system. Most implementers are using a third party service, such as AWS SES, and these email services capture these errors.&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;Knowing which user records don&apos;t have an email address would also be useful as a proactive measure to prevent errors in sending.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Implementation Thoughts:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Bounced emails are already captured and logged by third party email services&lt;/li&gt;
	&lt;li&gt;Email services typically expose bounced email data via an API endpoint&lt;/li&gt;
	&lt;li&gt;Presumably, each email service would (or could) structure the data differently and provide it in different formats&lt;/li&gt;
	&lt;li&gt;FOLIO could import the data; however, if it is done this way, then there needs to be a way to map the data to the FOLIO report&lt;/li&gt;
	&lt;li&gt;Additionally, a user record should be flagged that a notice was sent and bounced&lt;/li&gt;
	&lt;li&gt;For GDPR, logs with patron information will need to be cleared every 90 days or when set to do so&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="13059">UXPROD-932</key>
            <summary>Bounced email report for patron notices</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                            <label>appreport</label>
                            <label>error_handling</label>
                            <label>notice_error</label>
                            <label>patron_notice</label>
                            <label>resourceaccess</label>
                            <label>round_iv</label>
                    </labels>
                <created>Wed, 13 Jun 2018 18:33:24 +0000</created>
                <updated>Wed, 3 Jan 2024 17:00:16 +0000</updated>
                                                                                <due></due>
                            <votes>0</votes>
                                    <watches>9</watches>
                                                                <comments>
                                                            <comment id="15888" author="712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2" created="Wed, 19 Sep 2018 12:29:09 +0000"  >&lt;p&gt;If bouncing emails could be routed to a central inbox, that would be enough at the moment.&lt;/p&gt;</comment>
                                                            <comment id="15891" author="557058:acf63ab0-e50b-4848-8592-1c743d5addef" created="Tue, 30 Oct 2018 19:24:50 +0000"  >&lt;p&gt;Please let me know if this needs to become a data warehouse report so we can get it developed in time. Thanks.&lt;/p&gt;</comment>
                                                            <comment id="15893" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Tue, 30 Oct 2018 19:27:43 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aacf63ab0-e50b-4848-8592-1c743d5addef&quot; class=&quot;user-hover&quot; rel=&quot;557058:acf63ab0-e50b-4848-8592-1c743d5addef&quot; data-account-id=&quot;557058:acf63ab0-e50b-4848-8592-1c743d5addef&quot; accountid=&quot;557058:acf63ab0-e50b-4848-8592-1c743d5addef&quot; rel=&quot;noreferrer&quot;&gt;Sharon Beltaine&lt;/a&gt; - I believe it will be data warehouse report.&lt;/p&gt;</comment>
                                                            <comment id="15895" author="62a96ae7192edb006f9f1bf9" created="Fri, 29 Mar 2019 19:30:28 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; class=&quot;user-hover&quot; rel=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; data-account-id=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; accountid=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; rel=&quot;noreferrer&quot;&gt;Darcy Branchini&lt;/a&gt; - is there a way to address this comment &quot;If bouncing emails could be routed to a central inbox, that would be enough at the moment.&quot; currently?&lt;/p&gt;</comment>
                                                            <comment id="15897" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Fri, 29 Mar 2019 19:44:09 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=62a96ae7192edb006f9f1bf9&quot; class=&quot;user-hover&quot; rel=&quot;62a96ae7192edb006f9f1bf9&quot; data-account-id=&quot;62a96ae7192edb006f9f1bf9&quot; accountid=&quot;62a96ae7192edb006f9f1bf9&quot; rel=&quot;noreferrer&quot;&gt;Khalilah Gambrell&lt;/a&gt;, I don&apos;t know, I can ask Vega, but I also want to be careful that we&apos;re not spending time on a quick fix, which means we have to circle back and rethink it later. I&apos;m planning to more thoroughly analyze this feature beginning in mid-April. &lt;/p&gt;</comment>
                                                            <comment id="15898" author="5e8c99c89252d10b8a907b98" created="Mon, 13 May 2019 14:34:16 +0000"  >&lt;p&gt;In any case, as a system user I need to be able to view all the letters and e-mails I have created, even retrospectively. This issue only seems to generate a list of the generated notes.&lt;br/&gt;
For the above mentioned need a file would be sufficient.&lt;/p&gt;</comment>
                                                            <comment id="15900" author="557058:8eb52188-0565-4921-b55b-b0b42e919590" created="Mon, 1 Jul 2019 18:16:10 +0000"  >&lt;p&gt;Chicago could wait up to 1 year for this&lt;/p&gt;</comment>
                                                            <comment id="15901" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Wed, 17 Jun 2020 21:15:08 +0000"  >&lt;p&gt;Cornell comment from Round IV Outliers spreadsheet: This outlier is a showstopper for Cornell&lt;/p&gt;</comment>
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                                                                <inwardlinks description="is duplicated by">
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