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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
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        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-849] Lightweight ticketing app within FOLIO</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-849</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;FOLIO uses Jira, one of the leading issue tracking systems, for development. It is highly configurable, suits software development well, but requires a significant amount of attention.&lt;br/&gt;
How about implementing an additional, free, lightweight ticketing app within FOLIO to support day to day tasks of technical and library personnel ?&lt;br/&gt;
Tickets could contain &#8220;links&#8221; to apps and panes within FOLIO and allow &#8220;clicking&#8221; directly on the appropriate item, patron etc.&lt;/p&gt;</description>
                <environment></environment>
        <key id="10480">UXPROD-849</key>
            <summary>Lightweight ticketing app within FOLIO</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="10115">UXPROD-599</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10000">Won&apos;t Do</resolution>
                                                        <assignee accountid="-1">Unassigned</assignee>
                                                                <reporter accountid="557058:c4306e07-a760-40bc-81e1-af8498c1bcd2">Ingolf Kuss</reporter>
                                    <labels>
                            <label>operating</label>
                            <label>reporting</label>
                            <label>round_iv</label>
                            <label>sysops_mgt</label>
                            <label>ticketing</label>
                    </labels>
                <created>Mon, 28 May 2018 13:28:48 +0000</created>
                <updated>Tue, 1 Mar 2022 01:15:38 +0000</updated>
                            <resolved>Tue, 1 Mar 2022 01:15:38 +0000</resolved>
                                                                        <due></due>
                            <votes>1</votes>
                                    <watches>5</watches>
                                                                <comments>
                                                            <comment id="10330" author="5af5ed55244bc90a106063c7" created="Thu, 7 Jun 2018 07:49:38 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Ac4306e07-a760-40bc-81e1-af8498c1bcd2&quot; class=&quot;user-hover&quot; rel=&quot;557058:c4306e07-a760-40bc-81e1-af8498c1bcd2&quot; data-account-id=&quot;557058:c4306e07-a760-40bc-81e1-af8498c1bcd2&quot; accountid=&quot;557058:c4306e07-a760-40bc-81e1-af8498c1bcd2&quot; rel=&quot;noreferrer&quot;&gt;Ingolf Kuss&lt;/a&gt;.  Thank you for this submission!  We still need to work out the formal App Ideas process with the PC, but we wanted to expedite the review of this one so it could be considered as part of the upcoming prioritization effort.  We had a look and realized there seemed to be quite a bit of overlap with another project in the backlog (To Do App, 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-599&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-599&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;To-Do App for task management&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/images/icons/issuetypes/epic.svg&quot; /&gt;
            UXPROD-599
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Open&lt;/span&gt;
            &lt;/span&gt;
).  &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A1478fca5-561e-4056-ba78-c61611cb23e9&quot; class=&quot;user-hover&quot; rel=&quot;557058:1478fca5-561e-4056-ba78-c61611cb23e9&quot; data-account-id=&quot;557058:1478fca5-561e-4056-ba78-c61611cb23e9&quot; accountid=&quot;557058:1478fca5-561e-4056-ba78-c61611cb23e9&quot; rel=&quot;noreferrer&quot;&gt;Filip Jakobsen&lt;/a&gt;, the designer of the To Do App, reviewed this submission and thought there was almost complete overlap in terms of problems addressed.  Please have a look at 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-599&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-599&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;To-Do App for task management&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/images/icons/issuetypes/epic.svg&quot; /&gt;
            UXPROD-599
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Open&lt;/span&gt;
            &lt;/span&gt;
 when you have a moment and let us know if you agree.  For now, we have linked your app idea (now 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-849&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-849&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Lightweight ticketing app within FOLIO&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-849
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
) to the To Do epic.&lt;/p&gt;</comment>
                                                            <comment id="10334" author="712020:20eef5db-dfe5-49a6-a9b3-cd32cb09b0f1" created="Thu, 7 Jun 2018 09:23:18 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt;, I am glad you and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A1478fca5-561e-4056-ba78-c61611cb23e9&quot; class=&quot;user-hover&quot; rel=&quot;557058:1478fca5-561e-4056-ba78-c61611cb23e9&quot; data-account-id=&quot;557058:1478fca5-561e-4056-ba78-c61611cb23e9&quot; accountid=&quot;557058:1478fca5-561e-4056-ba78-c61611cb23e9&quot; rel=&quot;noreferrer&quot;&gt;Filip Jakobsen&lt;/a&gt; see it the same way (slide 5 in  &lt;span class=&quot;nobr&quot;&gt;&lt;a href=&quot;/rest/api/3/attachment/content/10448&quot; title=&quot;2018-05-03_FOLIO_Ticketing_App_Proposal_02.pptx attached to UXPROD-849&quot; data-attachment-type=&quot;file&quot; data-attachment-name=&quot;2018-05-03_FOLIO_Ticketing_App_Proposal_02.pptx&quot; data-media-services-type=&quot;file&quot; data-media-services-id=&quot;8103c624-b505-45cc-a979-29c40a8344fd&quot; rel=&quot;noreferrer&quot;&gt;2018-05-03_FOLIO_Ticketing_App_Proposal_02.pptx&lt;sup&gt;&lt;img class=&quot;rendericon&quot; src=&quot;/images/icons/link_attachment_7.gif&quot; height=&quot;7&quot; width=&quot;7&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/sup&gt;&lt;/a&gt;&lt;/span&gt; ). Some &quot;custom fields&quot; will be useful/necessary for a lightweight ticketing app, but it looks like a lot of it is already there/in progress. Perhaps permissions will be a bit more tricky for ticketing... Also reporting is needed.&lt;/p&gt;</comment>
                                                            <comment id="10341" author="557058:b8e64633-1f7c-402d-9caf-9959a5ba5d0d" created="Tue, 26 Jun 2018 18:01:15 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; I am not sure if we should estimate it if it&apos;s a dupe. I put some totally rough numbers here anyway.&lt;/p&gt;</comment>
                                                            <comment id="10345" author="712020:20eef5db-dfe5-49a6-a9b3-cd32cb09b0f1" created="Wed, 27 Jun 2018 06:56:30 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Ab8e64633-1f7c-402d-9caf-9959a5ba5d0d&quot; class=&quot;user-hover&quot; rel=&quot;557058:b8e64633-1f7c-402d-9caf-9959a5ba5d0d&quot; data-account-id=&quot;557058:b8e64633-1f7c-402d-9caf-9959a5ba5d0d&quot; accountid=&quot;557058:b8e64633-1f7c-402d-9caf-9959a5ba5d0d&quot; rel=&quot;noreferrer&quot;&gt;Jakub Skoczen&lt;/a&gt; and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt;, I agree that estimates should count only once. At a quick glance there might be a significant overlap between to-do and lightweight ticketing - hoping to find out when discussing it next. Still I assume that a few additional requirements will result from the ticketing functionality. Those could be added to the ToDo app and have their own estimate. If this works out, this issue probably does not need estimates on it&apos;s own...&lt;/p&gt;</comment>
                    </comments>
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