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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-532] Claim returned: track searches</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-532</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation or problem&lt;/b&gt;&lt;br/&gt;
When a patron claims they have returned an item, staff respond by searching for the item. After a certain number of searches, staff give up on searching for the item and decide whether or not to bill the patron. While it is possible to track this via pen and paper or systems external to FOLIO, including it in FOLIO would enhance communication between different library locations/service points, and also allow it to serve as a trigger for automated notices. &lt;/p&gt;

&lt;p&gt;&lt;b&gt;In scope&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Create field on loan for number of times searched.&lt;/li&gt;
	&lt;li&gt;When an item is claimed returned, allow users to increment number of searches. Reflect this action in loan details action history.&lt;/li&gt;
	&lt;li&gt;Allow tenant to configure max number of searches per service point, and when max number of searches is reached, prevent them from incrementing searches.&lt;/li&gt;
	&lt;li&gt;require permission for adding search&lt;/li&gt;
	&lt;li&gt;Track &quot;add search&quot; action in the circulation log&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Out of scope&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Does not include claimed returned notices.&lt;/li&gt;
	&lt;li&gt;
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-532&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-532&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Claim returned: track searches&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-532
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Analysis Complete&lt;/span&gt;
            &lt;/span&gt;
 (this feature) previously included a way to view all claimed returned items without drilling down to loan details for each, but that functionality has been split into 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-2716&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2716&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Claim returned: view and resolve claimed returned items without navigating to individual loans&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2716
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Use case(s)&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Proposed solution/stories&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;create new circ action, similar to change due date or other actions, and allow users to access that action from loan details and a user&apos;s open loans.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Links to additional info&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Split from 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-2716&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2716&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Claim returned: view and resolve claimed returned items without navigating to individual loans&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2716
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
 based on conversation at RA SIG meeting on 10/1/2020.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Questions&lt;/b&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="13557">UXPROD-532</key>
            <summary>Claim returned: track searches</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="10047">UXPROD-788</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="10010" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Analysis Complete</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="557058:dea2f026-f9d7-42e0-af50-31b385c95e3e">Cheryl Malmborg</assignee>
                                                                <reporter accountid="712020:e530422d-154a-4c37-b957-18a88051448e">Emma Boettcher</reporter>
                                    <labels>
                            <label>loans</label>
                            <label>resourceaccess</label>
                            <label>round_iv</label>
                    </labels>
                <created>Thu, 26 Apr 2018 20:19:21 +0000</created>
                <updated>Wed, 3 Jan 2024 17:00:17 +0000</updated>
                                                                                <due></due>
                            <votes>0</votes>
                                    <watches>6</watches>
                                                                <comments>
                                                            <comment id="18649" author="5d6eeadef989e00d8c7e897b" created="Fri, 29 Mar 2019 22:51:13 +0000"  >&lt;p&gt;Comment from the March Meeting : Would be good to have workflow functionality for this feature.&lt;/p&gt;</comment>
                                                            <comment id="18650" author="5d6eeadef989e00d8c7e897b" created="Mon, 28 Sep 2020 17:46:04 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Ae530422d-154a-4c37-b957-18a88051448e&quot; class=&quot;user-hover&quot; rel=&quot;712020:e530422d-154a-4c37-b957-18a88051448e&quot; data-account-id=&quot;712020:e530422d-154a-4c37-b957-18a88051448e&quot; accountid=&quot;712020:e530422d-154a-4c37-b957-18a88051448e&quot; rel=&quot;noreferrer&quot;&gt;Emma Boettcher&lt;/a&gt; any updates on this?&lt;/p&gt;</comment>
                                                            <comment id="18651" author="712020:e530422d-154a-4c37-b957-18a88051448e" created="Mon, 28 Sep 2020 20:04:29 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5d6eeadef989e00d8c7e897b&quot; class=&quot;user-hover&quot; rel=&quot;5d6eeadef989e00d8c7e897b&quot; data-account-id=&quot;5d6eeadef989e00d8c7e897b&quot; accountid=&quot;5d6eeadef989e00d8c7e897b&quot; rel=&quot;noreferrer&quot;&gt;Anya&lt;/a&gt; No, and this is the first time I&apos;ve looked at its rankings in a while - I thought only Chicago was using something like this in its system currently and that 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-946&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-946&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Loans in-app report: Items that are claim returned&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-946
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-current jira-macro-single-issue-export-pdf&quot;&gt;In Progress&lt;/span&gt;
            &lt;/span&gt;
 would suffice for most other schools, but perhaps I was wrong. I&apos;ll check with the RA SIG to verify understanding of the feature and consider changing its PO rank.&lt;/p&gt;</comment>
                                                            <comment id="18652" author="557058:1f093336-57f7-4359-9b28-6e72640645af" created="Tue, 29 Sep 2020 14:42:25 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Ae530422d-154a-4c37-b957-18a88051448e&quot; class=&quot;user-hover&quot; rel=&quot;712020:e530422d-154a-4c37-b957-18a88051448e&quot; data-account-id=&quot;712020:e530422d-154a-4c37-b957-18a88051448e&quot; accountid=&quot;712020:e530422d-154a-4c37-b957-18a88051448e&quot; rel=&quot;noreferrer&quot;&gt;Emma Boettcher&lt;/a&gt; - Cornell definitely needs this feature and UXPROD - 946 will not suffice. Thanks for reconsidering its ranking.&lt;/p&gt;</comment>
                                                            <comment id="18653" author="712020:e530422d-154a-4c37-b957-18a88051448e" created="Fri, 2 Oct 2020 15:45:12 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A89dc6567-baed-429c-bebb-dfcc7e5dcc50&quot; class=&quot;user-hover&quot; rel=&quot;557058:89dc6567-baed-429c-bebb-dfcc7e5dcc50&quot; data-account-id=&quot;557058:89dc6567-baed-429c-bebb-dfcc7e5dcc50&quot; accountid=&quot;557058:89dc6567-baed-429c-bebb-dfcc7e5dcc50&quot; rel=&quot;noreferrer&quot;&gt;Bohdan Suprun&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=615afd1cd9820f0070a09ef0&quot; class=&quot;user-hover&quot; rel=&quot;615afd1cd9820f0070a09ef0&quot; data-account-id=&quot;615afd1cd9820f0070a09ef0&quot; accountid=&quot;615afd1cd9820f0070a09ef0&quot; rel=&quot;noreferrer&quot;&gt;Zak Burke&lt;/a&gt; Could I get you to review estimates on this? Split it from 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-2716&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2716&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Claim returned: view and resolve claimed returned items without navigating to individual loans&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2716
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
 based on recent conversation at RA SIG meeting. The current estimates are quite old, and the description is (hopefully) more detailed now than when it was first reviewed. &lt;/p&gt;</comment>
                    </comments>
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                            <issuelinktype id="10001">
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                                            <outwardlinks description="clones">
                                        <issuelink>
            <issuekey id="10179">UXPROD-88</issuekey>
        </issuelink>
                            </outwardlinks>
                                                        </issuelinktype>
                            <issuelinktype id="10008">
                    <name>Defines</name>
                                                                <inwardlinks description="is defined by ">
                                        <issuelink>
            <issuekey id="42049">UIU-1921</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="71149">UITEN-126</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="42441">UIU-1922</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="42443">UIU-1923</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10003">
                    <name>Relates</name>
                                            <outwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="10237">UXPROD-1704</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="13143">UXPROD-2716</issuekey>
        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="13691">UXPROD-946</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="11330">UXPROD-2325</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="10723">UXPROD-1227</issuekey>
        </issuelink>
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                            <attachment id="10182" name="uxprod-532-Loan details (modal).png" size="17311" author="712020:e530422d-154a-4c37-b957-18a88051448e" created="Thu, 3 Dec 2020 17:15:11 +0000"/>
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