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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
    </build-info>

<item>
            <title>[UXPROD-4284] Send notice to requester when request status changes to Open - Not on shelf</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-4284</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation or problem&lt;/b&gt;: Patrons need to be notified when their requests status changes to Open - Not on shelf&lt;/p&gt;

&lt;p&gt;&lt;b&gt;In scope&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;A notice template in Not on shelf settings&lt;/p&gt;

&lt;p&gt;New trigger (request status change) to send notice (dynamic)&lt;/p&gt;

&lt;p&gt;Settings - when to send&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Out of scope&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Use case(s)&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;A title level hold is place on Instance C. There are no items attached to instance C. A slip is printed and staff go to the shelves to find an item that can be processed to fulfill the request (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-4047&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-4047&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Allow printing slips for Requests (Holds)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-4047
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
). The staff member&#160;&lt;em&gt;cannot locate&lt;/em&gt;&#160;an item to fulfill this request.
	&lt;ul&gt;
		&lt;li&gt;The item is marked as not on shelf and a second team looks for the item (within 48 hours for second check)
		&lt;ul&gt;
			&lt;li&gt;Item is found and request is filled&lt;/li&gt;
			&lt;li&gt;Item is not found and&#160;&lt;b&gt;patron is notified&lt;/b&gt;&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Proposed solution/stories&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;Add template in settings as was done for title level requests&lt;/p&gt;

&lt;p&gt;Configurable&#160;&lt;/p&gt;

&lt;p&gt;Place in notice policies&#160;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Additional info:&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;Because there is no item to fulfill the record, a typical patron notice can not be sent. Patron notices are configured in Circulation rules, which are based on an item.&#160;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Questions&lt;/b&gt;&lt;br/&gt;
Does the trigger need to be configurable?&lt;/p&gt;

&lt;p&gt;Are there times when a notice shouldn&apos;t be sent?&lt;/p&gt;</description>
                <environment></environment>
        <key id="13469">UXPROD-4284</key>
            <summary>Send notice to requester when request status changes to Open - Not on shelf</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="-1">Unassigned</assignee>
                                                                <reporter accountid="5d794c218ce6b60c3810eb8a">Stephanie Buck</reporter>
                                    <labels>
                            <label>LC-priority2</label>
                            <label>acs</label>
                            <label>loc</label>
                            <label>volaris-candidate</label>
                    </labels>
                <created>Tue, 9 May 2023 15:07:38 +0000</created>
                <updated>Wed, 24 Jan 2024 14:53:17 +0000</updated>
                                                            <fixVersion>Sunflower (R3 2024)</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                <comments>
                                                            <comment id="18489" author="5d794c218ce6b60c3810eb8a" created="Tue, 27 Jun 2023 15:43:04 +0000"  >&lt;p&gt;This feature will not be needed in the event that stub item and holding records are created with each instance upon migration. The missing status will work for these use cases and no separate notice will need to be sent.&#160;&lt;/p&gt;</comment>
                                                            <comment id="18490" author="62e94faeb5b801a9afeeccc1" created="Thu, 18 Jan 2024 14:04:10 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5d794c218ce6b60c3810eb8a&quot; class=&quot;user-hover&quot; rel=&quot;5d794c218ce6b60c3810eb8a&quot; data-account-id=&quot;5d794c218ce6b60c3810eb8a&quot; accountid=&quot;5d794c218ce6b60c3810eb8a&quot; rel=&quot;noreferrer&quot;&gt;Stephanie Buck&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=62a96ae7192edb006f9f1bf9&quot; class=&quot;user-hover&quot; rel=&quot;62a96ae7192edb006f9f1bf9&quot; data-account-id=&quot;62a96ae7192edb006f9f1bf9&quot; accountid=&quot;62a96ae7192edb006f9f1bf9&quot; rel=&quot;noreferrer&quot;&gt;Khalilah Gambrell&lt;/a&gt; FYI that I&apos;ve moved this to Sunflower since we have a dependency on UXPROD-4057&#160;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10006">
                    <name>Gantt End to Start</name>
                                                                <inwardlinks description="has to be done after">
                                        <issuelink>
            <issuekey id="13444">UXPROD-4057</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                    </issuelinks>
                <attachments>
                            <attachment id="10131" name="Open not on shelf setting notice template.png" size="166683" author="5d794c218ce6b60c3810eb8a" created="Tue, 9 May 2023 21:44:57 +0000"/>
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