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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-4056] Requests: Rush requests</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-4056</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation or problem&lt;/b&gt;: Certain requests come in as needing to be filled quickly (specifically for particular people or groups)&#160; and staff need to know how to identify this type of request as a Rush request.&#160;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Congressional borrowers are the only borrowers who can have Rush requests, and not all Congressional requests are a Rush
	&lt;ul&gt;
		&lt;li&gt;Rush is designated when Congressional borrower indicates request needs to be filled urgently&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;Other institutions may allow rush for certain patron groups, or want to do it only for certain individuals&lt;/li&gt;
	&lt;li&gt;Rush requests are not very frequent but when they occur they are the top priority&#160;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;In scope&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;A way to flag / identify Rush requests so staff members see they need be filled as quickly as possible&lt;/li&gt;
	&lt;li&gt;Request App.-focused feature - used for swift pulling and retrieval&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Out of scope&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Possibly out of scope = Transit slip - Currently, communication about a Rush designation for requests for items in offsite locations is handled through staff email correspondence&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Use case(s)&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;Patron A has special access to collections. When Patron A requests an item it needs to be retrieved as quickly as possible&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Proposed solution/stories&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Solution Idea A:
	&lt;ul&gt;
		&lt;li&gt;Use a tag for &quot;rush&quot;&lt;/li&gt;
		&lt;li&gt;Pass the tag along with the barcode to remote storage system so they can prioritize those items&lt;/li&gt;
		&lt;li&gt;For onsite stuff:
		&lt;ul&gt;
			&lt;li&gt;Add &quot;request tags&quot; token to pick slips. They&apos;d put the token in bold at the top of the pick slip which would work pretty well, unless there are other tags associated with the request. &lt;em&gt;This is one drawback of the Tags approach.&lt;/em&gt;&lt;/li&gt;
			&lt;li&gt;Would be nice if the page request pick slips could be filtered or sorted to only show the ones with a certain tag. Otherwise the service point staff will have to manually look through the pick slips and pull out the ones with &quot;Rush&quot; at the top and get those first.&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
		&lt;li&gt;Downsides:
		&lt;ul&gt;
			&lt;li&gt;Tag token on pick slip can be kludgey when you really just want to show &quot;Rush&quot;, not all tags&lt;/li&gt;
			&lt;li&gt;Concerns about tag permissions not being granular enough (administration wants the ability to control who can create new tags vs apply existing which we don&apos;t yet have)&lt;/li&gt;
			&lt;li&gt;Offsite staff (or system) would have to sift through all the tags to find rush in all it&apos;s permutations&#160;&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
		&lt;li&gt;Questions:
		&lt;ul&gt;
			&lt;li&gt;&lt;font color=&quot;#ffab00&quot;&gt;**&lt;/font&gt;Could we potentially program the discovery integration so that the tag is automatically applied for requests from certain patron groups? Automatic flagging of certain requests as rush is a nice-to-have&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
		&lt;li&gt;Tag as filter, print rush pick slips first (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-4047&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-4047&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Allow printing slips for Requests (Holds)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-4047
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;&lt;em&gt;Solution Idea B:&lt;/em&gt;
	&lt;ul&gt;
		&lt;li&gt;Add a simple checkbox to the request form for &quot;Rush&quot;&lt;/li&gt;
		&lt;li&gt;Add column to requests search results for Rush which can be sorted&lt;/li&gt;
		&lt;li&gt;Add filter for Rush so you could filter&lt;/li&gt;
		&lt;li&gt;Automatically sort pickslips with Rush flag at top (or make this an optional setting)&lt;/li&gt;
		&lt;li&gt;&lt;font color=&quot;#ffab00&quot;&gt;**&lt;/font&gt;Could also add a setting that allowed requests from certain patron groups to be set as Rush by default&lt;/li&gt;
		&lt;li&gt;Make rush request attribute rather than tag
		&lt;ul&gt;
			&lt;li&gt;enable or don&apos;t setting&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
		&lt;li&gt;Question:
		&lt;ul&gt;
			&lt;li&gt;How does this work via OPAC? (maybe patron group?) - Internal staff are the only ones that can designate a request as Rush. A patron can submit via discovery but will have to call/contact to ask that it be a rush.&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;&lt;del&gt;Potential solution:&lt;/del&gt;
	&lt;ul&gt;
		&lt;li&gt;&lt;del&gt;When placed through OPAC, comment added as Rush, specific time, asap - box marked rush&lt;/del&gt;&lt;/li&gt;
		&lt;li&gt;&lt;del&gt;Viewed by technicians - could this play into solution?&lt;/del&gt;&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Links to additional info&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;This is the old Rush recall feature the community wanted (though it was never prioritized): 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-1409&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1409&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Rush Recalls: Staff/Admin/Rush Recalls/Requests&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1409
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Notes&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Not all Congressional Loans (CL) are Rush&lt;/li&gt;
	&lt;li&gt;LC takes location of item into consideration - the farther away an item is housed the longer it takes to retrieve&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Questions&lt;/b&gt;&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;If all requests are retrieved or noted otherwise within an hour, is &quot;Rush&quot; the designation required?
	&lt;ul&gt;
		&lt;li&gt;Yes, &lt;b&gt;specifically for off-site requests&lt;/b&gt;
		&lt;ul&gt;
			&lt;li&gt;need to be able to sort by rushes in FOLIO before printing pick lists&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
		&lt;li&gt;Yes, record keeping - what&apos;s been identified by patron as a need for rush&#160;&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;How do we permission rush to just congressional patron groups?
	&lt;ul&gt;
		&lt;li&gt;Proxy &amp;amp; direct (select patron group)&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ol&gt;
</description>
                <environment></environment>
        <key id="13443">UXPROD-4056</key>
            <summary>Requests: Rush requests</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="10049">UXPROD-790</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="63ca7ffe176040ff3bd287dd">Anne Ekblad</assignee>
                                                                <reporter accountid="5d794c218ce6b60c3810eb8a">Stephanie Buck</reporter>
                                    <labels>
                            <label>LC6</label>
                            <label>loc</label>
                            <label>requests</label>
                    </labels>
                <created>Thu, 9 Feb 2023 20:48:48 +0000</created>
                <updated>Thu, 4 Jan 2024 16:53:53 +0000</updated>
                                                            <fixVersion>Umbrellaleaf (R2 2025)</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                <comments>
                                                            <comment id="18439" author="5c48911b54e1e6466b11f38c" created="Tue, 14 Feb 2023 16:35:41 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5d794c218ce6b60c3810eb8a&quot; class=&quot;user-hover&quot; rel=&quot;5d794c218ce6b60c3810eb8a&quot; data-account-id=&quot;5d794c218ce6b60c3810eb8a&quot; accountid=&quot;5d794c218ce6b60c3810eb8a&quot; rel=&quot;noreferrer&quot;&gt;Stephanie Buck&lt;/a&gt; - should we close 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1049&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1049&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Search by automatically deriving relationships and data types from table and entity schema&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1049
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 if we&apos;re not going to work on requirements there?&lt;/p&gt;</comment>
                                                            <comment id="18440" author="5d794c218ce6b60c3810eb8a" created="Tue, 14 Feb 2023 21:45:33 +0000"  >&lt;p&gt;It looks like that feature was closed as Done in 2018. Did you mean to link to 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-1409&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1409&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Rush Recalls: Staff/Admin/Rush Recalls/Requests&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1409
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
? If they end up to be the same requirements and work, I&apos;ll close one of them. I&apos;m still working through everything to figure out if they are.&#160;&lt;/p&gt;</comment>
                                                            <comment id="18441" author="5c48911b54e1e6466b11f38c" created="Wed, 15 Feb 2023 14:10:45 +0000"  >&lt;p&gt;Yes, sorry - I meant 1409. &lt;/p&gt;</comment>
                                                            <comment id="18442" author="557058:eb198214-3032-45c9-9781-9967c26deb3f" created="Thu, 9 Mar 2023 21:11:32 +0000"  >&lt;p&gt;All our patrons would mark their requests as rush.. &lt;img class=&quot;emoticon&quot; src=&quot;/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&#160;&lt;/p&gt;

&lt;p&gt;I like the idea of being able to tie this to a patron group, perhaps via the requests policy in the circulation rules. That way you could also pinpoint specific collections or item types. IE All faculty requests from OLIN fro &apos;Books&apos; are marked as rush.&lt;/p&gt;

&lt;p&gt;Q: would this also affect loan periods? ie &apos;Rush&apos; recalls have a 7-day recall period instead of 14-days? I would make the argument yes as it could be used by groups like reserves staff.&lt;/p&gt;</comment>
                                                            <comment id="18443" author="63ca7ffe176040ff3bd287dd" created="Tue, 18 Jul 2023 20:36:58 +0000"  >&lt;p&gt;Following impact and workaround discussions with Library of Congress that included LC staff, EBSCO Product Owners and EBSCO FOLIO LC Implementation Lead &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e13609b32cfef9325dd4f&quot; class=&quot;user-hover&quot; rel=&quot;632e13609b32cfef9325dd4f&quot; data-account-id=&quot;632e13609b32cfef9325dd4f&quot; accountid=&quot;632e13609b32cfef9325dd4f&quot; rel=&quot;noreferrer&quot;&gt;Steven Backs&lt;/a&gt;, this feature was lowered in priority to an LC4. It is not expected for Go Live, and the projected release is now TBD.&lt;/p&gt;</comment>
                    </comments>
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