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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
    </build-info>

<item>
            <title>[UXPROD-4000] Create a new patron notice policy trigger, to configure a template for actioning on automated aged to lost fees/fines</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-4000</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation or problem&lt;/b&gt;:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Currently, when paying an aged to lost fee/fine, no email notice can be sent out to notify the patron of this action, because there is nowhere to tell FOLIO, which notice template to use.&lt;/li&gt;
	&lt;li&gt;The aim of this feature = Create the settings to do this + update any necessary workflows accordingly.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;In scope:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;FE: Update the patron notice template category to &#8220;Automated fee/fine action&#8221;:&#160;UICIRC-922&lt;/li&gt;
	&lt;li&gt;FE: Add new patron notice policy fee/fine trigger: &#8220;Lost item fee(s) action (pay, waive, or transfer)&#8221; : 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UICIRC-923&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UICIRC-923&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;FE: Add new patron notice policy fee/fine trigger: &#8220;Lost item fee(s) action (pay, waive, refund, transfer or cancel/error)&#8221;&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UICIRC-923
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;FE: Add &quot;Notify patron&quot; checkbox when PAYING a lost item fee/fine : 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UIU-2843&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UIU-2843&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;FE: Add &amp;quot;Notify patron&amp;quot; checkbox when PAYING a lost item fee/fine&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UIU-2843
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
&lt;/li&gt;
	&lt;li&gt;FE: Add &quot;Notify patron&quot; checkbox when WAIVING a lost item fee/fine : 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UIU-2844&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UIU-2844&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;FE:  Add &amp;quot;Notify patron&amp;quot; checkbox when WAIVING a lost item fee/fine&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UIU-2844
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
&lt;/li&gt;
	&lt;li&gt;FE: Add &quot;Notify patron&quot; checkbox when TRANSFERING a lost item fee/fine :&#160;UIU-2845&lt;/li&gt;
&lt;/ul&gt;


&lt;ul&gt;
	&lt;li&gt;BE: Add business logic to send the appropriate template when the lost item fee/fine is PAID: 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;MODFEE-332&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/MODFEE-332&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;BE: Add business logic to send the appropriate template when the lost item fee/fine is PAID&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            MODFEE-332
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
&lt;/li&gt;
	&lt;li&gt;BE: Add business logic to send the appropriate template when the lost item fee/fine is WAIVED: 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;MODFEE-333&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/MODFEE-333&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;BE: Add business logic to send the appropriate template when the lost item fee/fine is WAIVED&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            MODFEE-333
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
&lt;/li&gt;
	&lt;li&gt;BE: Add business logic to send the appropriate template when the lost item fee/fine is TRANSFERED:&#160;MODFEE-334&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Questions&lt;/b&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="13461">UXPROD-4000</key>
            <summary>Create a new patron notice policy trigger, to configure a template for actioning on automated aged to lost fees/fines</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="-1">Unassigned</assignee>
                                                                <reporter accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</reporter>
                                    <labels>
                            <label>patron_notice</label>
                    </labels>
                <created>Mon, 30 Jan 2023 13:42:50 +0000</created>
                <updated>Thu, 30 Nov 2023 16:41:41 +0000</updated>
                                                                                <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                <comments>
                                                            <comment id="18427" author="557058:6b3ffc11-29d4-4bb7-85ab-d247e7f950bc" created="Tue, 11 Jul 2023 15:48:38 +0000"  >&lt;p&gt;Use case scenarios from Stanford for having the ability specifically to have a notice go out when an automated fine/fee is WAIVED: &lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Sometimes people who have fines/fees will reach out to us and provide some sort of explanation (e.g. sick, away from campus unexpectedly) and we&#8217;ll waive the fee/fine.&lt;/li&gt;
	&lt;li&gt;Sometimes we&#8217;ll accidentally not have properly checked in an item and then it accrues overdue fines which need to be waived as it was our fault.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;In these use cases there will almost always involve some sort of communication with the patron who was billed, so a notice isn&#8217;t 100% necessary, but it would be nice for them to get confirmation the bill was removed, as we have the ability to do so for manually billed items. Having a checkbox to &apos;notify patron&apos; and add additional comments would also be nice, and/or possibly having multiple types of templates based on the type of &quot;waive&quot; (e.g. we made an exception for the patron vs. we made a mistake) could also be an enhancement.&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10001">
                    <name>Cloners</name>
                                                                <inwardlinks description="is cloned by">
                                        <issuelink>
            <issuekey id="13463">UXPROD-4001</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10008">
                    <name>Defines</name>
                                            <outwardlinks description="defines">
                                        <issuelink>
            <issuekey id="69202">MODFEE-332</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="69203">MODFEE-333</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="69206">MODFEE-334</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="58445">UICIRC-922</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="58446">UICIRC-923</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="42296">UIU-2843</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="42297">UIU-2844</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="42298">UIU-2845</issuekey>
        </issuelink>
                            </outwardlinks>
                                                        </issuelinktype>
                            <issuelinktype id="10011">
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                                                                <inwardlinks description="split from">
                                        <issuelink>
            <issuekey id="11737">UXPROD-2252</issuekey>
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