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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-4] Assign Patron default service point for requests and general customer service</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-4</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;Currently, when patrons request materials, the default pickup service point for the request is the first one in the dropdown menu.  This means that, when patrons are creating their own requests through discovery, they need to find their preferred service point in the menu and select it each time (a minor hassle).  That said, when a library staff member is creating the request on behalf or a patron, they may not even &lt;em&gt;know&lt;/em&gt; which service point to select for the patron.  &lt;/p&gt;

&lt;p&gt;To solve this problem, new requests should auto-populate with the preferred pickup service point for the requester.   It should be possible to override the default, when desired.&lt;/p&gt;

&lt;p&gt;This feature used to be called &quot;User branch/location&quot; but, upon discussion with the RA SIG, the primary use of associating a patron with any type of location information would be to assign a service point as the patron&#8217;s default pick-up location for requests. Given that, we have renamed this feature &quot;Assign Patron default pick-up service point for requests) and moved it to the Requests epic.&lt;/p&gt;

&lt;p&gt;Current thinking on design (needs review with SIGs): &lt;a href=&quot;https://drive.google.com/drive/folders/1lqjdblpO_3wFLYcZdR4jabGCmp0iFsmC&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://drive.google.com/drive/folders/1lqjdblpO_3wFLYcZdR4jabGCmp0iFsmC&lt;/a&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="10217">UXPROD-4</key>
            <summary>Assign Patron default service point for requests and general customer service</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="10049">UXPROD-790</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10001">Duplicate</resolution>
                                                        <assignee accountid="5af5ed55244bc90a106063c7">Cate Boerema</assignee>
                                                                <reporter accountid="5af5ed55244bc90a106063c7">Cate Boerema</reporter>
                                    <labels>
                            <label>migration-load</label>
                            <label>requests</label>
                    </labels>
                <created>Tue, 9 Jan 2018 12:44:58 +0000</created>
                <updated>Wed, 16 Sep 2020 21:17:20 +0000</updated>
                            <resolved>Wed, 11 Sep 2019 11:37:18 +0000</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                <comments>
                                                            <comment id="13945" author="5af5ed55244bc90a106063c7" created="Mon, 16 Apr 2018 08:23:26 +0000"  >&lt;p&gt;Whoops - I thought this was my feature and I updated the description.  Turns out it is actually assigned to you, &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=62a96ae7192edb006f9f1bf9&quot; class=&quot;user-hover&quot; rel=&quot;62a96ae7192edb006f9f1bf9&quot; data-account-id=&quot;62a96ae7192edb006f9f1bf9&quot; accountid=&quot;62a96ae7192edb006f9f1bf9&quot; rel=&quot;noreferrer&quot;&gt;Khalilah Gambrell&lt;/a&gt;.  I don&apos;t think I removed anything important.  I just added a few notes which I think will provide context for the next UM/RA SIG discussion on this.&lt;/p&gt;</comment>
                                                            <comment id="13946" author="5af5ed55244bc90a106063c7" created="Tue, 11 Sep 2018 15:10:51 +0000"  >&lt;p&gt;Update.  We have implemented service points for user records, but I think the are different than the user branch/location referenced in this feature.  The idea here, as I recall, is that you would be able to specify a main location for a user (higher level e.g. campus).  I don&apos;t think it was expected to be functional (other than filtering users).  I haven&apos;t discussed this with the RA or UM SIGs in ages, though, so I don&apos;t know how valid this requirement still is or what the priority might be.&lt;/p&gt;</comment>
                                                            <comment id="13947" author="712020:e530422d-154a-4c37-b957-18a88051448e" created="Thu, 20 Sep 2018 17:15:12 +0000"  >&lt;p&gt;Moved this from the User Management app to the Requests app based on email with &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=62a96ae7192edb006f9f1bf9&quot; class=&quot;user-hover&quot; rel=&quot;62a96ae7192edb006f9f1bf9&quot; data-account-id=&quot;62a96ae7192edb006f9f1bf9&quot; accountid=&quot;62a96ae7192edb006f9f1bf9&quot; rel=&quot;noreferrer&quot;&gt;Khalilah Gambrell&lt;/a&gt; and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; and discussion in the RA SIG: patrons need to be associated with service points so that they have default pick-up location for requests. &lt;/p&gt;</comment>
                                                            <comment id="13948" author="62a96ae7192edb006f9f1bf9" created="Thu, 20 Sep 2018 18:12:31 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Ae530422d-154a-4c37-b957-18a88051448e&quot; class=&quot;user-hover&quot; rel=&quot;712020:e530422d-154a-4c37-b957-18a88051448e&quot; data-account-id=&quot;712020:e530422d-154a-4c37-b957-18a88051448e&quot; accountid=&quot;712020:e530422d-154a-4c37-b957-18a88051448e&quot; rel=&quot;noreferrer&quot;&gt;Emma Boettcher&lt;/a&gt; - is it okay to update the title of this feature to Assign Patron default pick-up location for requests?&lt;/p&gt;</comment>
                                                            <comment id="13949" author="712020:e530422d-154a-4c37-b957-18a88051448e" created="Thu, 20 Sep 2018 18:15:01 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=62a96ae7192edb006f9f1bf9&quot; class=&quot;user-hover&quot; rel=&quot;62a96ae7192edb006f9f1bf9&quot; data-account-id=&quot;62a96ae7192edb006f9f1bf9&quot; accountid=&quot;62a96ae7192edb006f9f1bf9&quot; rel=&quot;noreferrer&quot;&gt;Khalilah Gambrell&lt;/a&gt; Sure, just did!&lt;/p&gt;</comment>
                                                            <comment id="13950" author="5af5ed55244bc90a106063c7" created="Fri, 28 Sep 2018 10:17:45 +0000"  >&lt;p&gt;And I just updated the description to reflect the current thinking.  &lt;/p&gt;</comment>
                                                            <comment id="13951" author="712020:9b968d11-9a20-421f-9cde-4d339f963026" created="Tue, 26 Mar 2019 18:30:14 +0000"  >&lt;p&gt;Does the user record have a place to store a default location?&lt;/p&gt;</comment>
                                                            <comment id="13952" author="5d6eeadef989e00d8c7e897b" created="Fri, 29 Mar 2019 23:01:06 +0000"  >&lt;p&gt;Comment from the March meeting: This is not very clear ...&lt;/p&gt;</comment>
                                                            <comment id="13953" author="5af5ed55244bc90a106063c7" created="Thu, 25 Apr 2019 11:02:42 +0000"  >&lt;blockquote&gt;&lt;p&gt;Does the user record have a place to store a default location?&lt;/p&gt;&lt;/blockquote&gt;

&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A9b968d11-9a20-421f-9cde-4d339f963026&quot; class=&quot;user-hover&quot; rel=&quot;712020:9b968d11-9a20-421f-9cde-4d339f963026&quot; data-account-id=&quot;712020:9b968d11-9a20-421f-9cde-4d339f963026&quot; accountid=&quot;712020:9b968d11-9a20-421f-9cde-4d339f963026&quot; rel=&quot;noreferrer&quot;&gt;Karen Newbery&lt;/a&gt; not yet.  Adding that would be part of this feature.&lt;/p&gt;

&lt;blockquote&gt;&lt;p&gt;Comment from the March meeting: This is not very clear ...&lt;/p&gt;&lt;/blockquote&gt;

&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5d6eeadef989e00d8c7e897b&quot; class=&quot;user-hover&quot; rel=&quot;5d6eeadef989e00d8c7e897b&quot; data-account-id=&quot;5d6eeadef989e00d8c7e897b&quot; accountid=&quot;5d6eeadef989e00d8c7e897b&quot; rel=&quot;noreferrer&quot;&gt;Anya&lt;/a&gt; what&apos;s not clear?  This is about making it possible to specify a default pickup service point for requests for each patron.  There would be a field in the user record and that selection in that field would drive the default in the Pickup service point menu in the request creation form (when that user is the requester).  &lt;/p&gt;</comment>
                                                            <comment id="13954" author="5e8c99cbf135980b7bd6d120" created="Fri, 12 Jul 2019 09:26:05 +0000"  >&lt;p&gt;However, the desired pick-up counter must not be completely freely selectable. For older collections, which may only be issued in a certain reading room, it must not be possible to select a normal lending desk. The item-specific assignment to a service point should always have priority.&lt;/p&gt;</comment>
                                                            <comment id="13955" author="5c48911b54e1e6466b11f38c" created="Wed, 17 Jul 2019 15:10:19 +0000"  >&lt;p&gt;W/regards to workaround, UM today is discussing the use of statistical fields to do departmental mapping - depending on whether that happens, a library may be able to get a department on a record that could provide some basic info. It&apos;s going to end up being a library-by-library consideration.&lt;/p&gt;</comment>
                                                            <comment id="13956" author="5af5ed55244bc90a106063c7" created="Wed, 11 Sep 2019 11:36:59 +0000"  >&lt;blockquote&gt;&lt;p&gt;However, the desired pick-up counter must not be completely freely selectable. For older collections, which may only be issued in a certain reading room, it must not be possible to select a normal lending desk. The item-specific assignment to a service point should always have priority.&lt;/p&gt;&lt;/blockquote&gt;

&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5e8c99cbf135980b7bd6d120&quot; class=&quot;user-hover&quot; rel=&quot;5e8c99cbf135980b7bd6d120&quot; data-account-id=&quot;5e8c99cbf135980b7bd6d120&quot; accountid=&quot;5e8c99cbf135980b7bd6d120&quot; rel=&quot;noreferrer&quot;&gt;Uschi Klute&lt;/a&gt; I don&apos;t recall this requirement coming up in the RA SIG.  If important, please reach out to &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5c7405f424a84d1307801d06&quot; class=&quot;user-hover&quot; rel=&quot;5c7405f424a84d1307801d06&quot; data-account-id=&quot;5c7405f424a84d1307801d06&quot; accountid=&quot;5c7405f424a84d1307801d06&quot; rel=&quot;noreferrer&quot;&gt;Andrea Loigman&lt;/a&gt; to get on the SIG agenda.&lt;/p&gt;

&lt;p&gt;I am going to close this feature as we will be addressing this functionality as part of the Delivery request feature (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-113&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-113&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Fulfilling delivery requests&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-113
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
).  See 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UIU-1155&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UIU-1155&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Request preferences on Edit and View user record&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UIU-1155
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 and 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UIREQ-312&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UIREQ-312&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Use user&amp;#39;s fulfillment preference to drive request defaults&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UIREQ-312
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 for details and mockups.&lt;/p&gt;</comment>
                                                            <comment id="13957" author="5c48911b54e1e6466b11f38c" created="Wed, 11 Sep 2019 12:35:15 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; - there is a requirement as far as I understood that we be able to limit where items can be delivered to - which I think is a bit of what Uschi is getting at. Uschi - does &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1561&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://folio-org.atlassian.net/browse/UXPROD-1561&lt;/a&gt; get at what you&apos;re talking about?&lt;/p&gt;</comment>
                                                            <comment id="13958" author="5e8c99cbf135980b7bd6d120" created="Wed, 11 Sep 2019 12:43:54 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; &amp;amp; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5c48911b54e1e6466b11f38c&quot; class=&quot;user-hover&quot; rel=&quot;5c48911b54e1e6466b11f38c&quot; data-account-id=&quot;5c48911b54e1e6466b11f38c&quot; accountid=&quot;5c48911b54e1e6466b11f38c&quot; rel=&quot;noreferrer&quot;&gt;Erin Nettifee&lt;/a&gt; - I suppose that the request policy can refer to a specific location. In the mockup (&lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1561&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://folio-org.atlassian.net/browse/UXPROD-1561&lt;/a&gt;) I see that I will be able to select/determine the Service Points for picking up an item from a certain location. Then everything&apos;s fine.&lt;/p&gt;</comment>
                                                            <comment id="13959" author="5c48911b54e1e6466b11f38c" created="Wed, 11 Sep 2019 12:45:31 +0000"  >&lt;p&gt;Right - just note that that feature did not make cap-mvp. I know we sent feedback in that we really need the pickup list, but I&apos;m not sure where that feedback is in consideration.&lt;/p&gt;</comment>
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                                                                <inwardlinks description="relates to">
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                            <customfieldvalue>Cate Boerema: Ask patrons to select a pickup service point with each patron-initiated request.  When staff are creating requests in FOLIO, they will need to ask the requester which service point they want to pick up at and select it.  Chicago has somehow implemented default service points for patrons directly in discovery&lt;br/&gt;
&lt;br/&gt;
Note: default pickup service point isn&amp;#39;t the only use for this information.  When there is an issue with a patron, RA staff sometimes look to see what SP is their default.  If it&amp;#39;s in a different library, they might call the library and say &amp;quot;hey there&amp;#39;s an issue with your patron&amp;quot;.  There is no real workaround for this use case.</customfieldvalue>

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                        <customfieldvalues>
                                <customfieldvalue key="10207"><![CDATA[R5]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10068" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Chicago (MVP Sum 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10208"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10069" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Cornell (Full Sum 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10213"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10070" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Duke (Full Sum 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10218"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10073" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: FLO (MVP Sum 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10233"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10074" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: GBV (MVP Sum 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10239"><![CDATA[R2]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                    <customfield id="customfield_10077" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Hungary (MVP End 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10253"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10078" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Lehigh (MVP Summer 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10259"><![CDATA[R2]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10079" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Leipzig (Full TBD)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10263"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_10089" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: TAMU (MVP Jan 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10314"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10091" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: U of AL (MVP Oct 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10325"><![CDATA[R2]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                    <customfield id="customfield_10076" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: hbz (TBD)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10248"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                <customfield id="customfield_10020" key="com.pyxis.greenhopper.jira:gh-sprint">
                        <customfieldname>Sprint</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        <customfield id="customfield_10024" key="com.atlassian.jira.ext.charting:firstresponsedate">
                        <customfieldname>[CHART] Date of First Response</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Thu, 20 Sep 2018 17:15:12 +0000</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10025" key="com.atlassian.jira.ext.charting:timeinstatus">
                        <customfieldname>[CHART] Time in Status</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                    </customfields>
    </item>
</channel>
</rss>