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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-3787] Provide all communications sent to patrons by FOLIO</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-3787</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation or problem&lt;/b&gt;: Message from &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=70121%3A7efe5b41-ba2d-4b89-ad00-05f4154505a8&quot; class=&quot;user-hover&quot; rel=&quot;70121:7efe5b41-ba2d-4b89-ad00-05f4154505a8&quot; data-account-id=&quot;70121:7efe5b41-ba2d-4b89-ad00-05f4154505a8&quot; accountid=&quot;70121:7efe5b41-ba2d-4b89-ad00-05f4154505a8&quot; rel=&quot;noreferrer&quot;&gt;Aaron Neslin&lt;/a&gt;:&lt;br/&gt;
&quot;Talking with my colleagues at the five colleges, we have discovered that the state of Massachusetts requires us to keep all communications- that includes notices sent to patrons by FOLIO.&lt;br/&gt;
We&apos;re still trying to figure out our exact requirements, but the simplest would be the ability to export the full text of each notice in a circ log result.&quot;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;In scope&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Out of scope&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Use case(s)&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Proposed solution/stories&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;WHU and IU International University of Applied Sciences would like to have their institution email address in CC, so to have all notices in their inbox.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Links to additional info&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Questions&lt;/b&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="13371">UXPROD-3787</key>
            <summary>Provide all communications sent to patrons by FOLIO</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</assignee>
                                                                <reporter accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</reporter>
                                    <labels>
                            <label>notice_other</label>
                            <label>patron_notice</label>
                    </labels>
                <created>Wed, 24 Aug 2022 12:07:57 +0000</created>
                <updated>Thu, 30 Nov 2023 16:43:01 +0000</updated>
                                                                                <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                <comments>
                                                            <comment id="18388" author="5c48911b54e1e6466b11f38c" created="Wed, 24 Aug 2022 13:22:43 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=70121%3A7efe5b41-ba2d-4b89-ad00-05f4154505a8&quot; class=&quot;user-hover&quot; rel=&quot;70121:7efe5b41-ba2d-4b89-ad00-05f4154505a8&quot; data-account-id=&quot;70121:7efe5b41-ba2d-4b89-ad00-05f4154505a8&quot; accountid=&quot;70121:7efe5b41-ba2d-4b89-ad00-05f4154505a8&quot; rel=&quot;noreferrer&quot;&gt;Aaron Neslin&lt;/a&gt; - I don&apos;t remember, does 5 Colleges have a reporting tool? You&apos;re talking about something that could very quickly become a large dataset, and just exporting from the circ log is not going to be a sustainable approach IMO.&lt;/p&gt;</comment>
                                                            <comment id="18389" author="70121:7efe5b41-ba2d-4b89-ad00-05f4154505a8" created="Wed, 24 Aug 2022 15:32:12 +0000"  >&lt;p&gt;Still awaiting requirements from the billing office.&lt;/p&gt;

&lt;p&gt;In Aleph, we stored the xml data use to generate the notice, and when it was necessary to provide the full text of the notice, the email was reproduced from xml data and the template.&#160; I&apos;m hoping a similar case will be acceptable here, where all that is required is that we can view the text of the email by generating the notice on the fly&#160; as needed from saved data.&#160; &#160; &#160;&lt;/p&gt;</comment>
                                                            <comment id="18390" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Mon, 29 Aug 2022 14:43:01 +0000"  >&lt;p&gt;Great input from Cheryl:&lt;/p&gt;

&lt;p&gt;&quot;Email notifications are stored in the ldp (history.email_mail) and metadb (folio_email.email_statistics__t).&#160; As well as the content of the notices each entry has a fail or success (Delivered) message.&#160;&#160; The metadb table is easy to query since the data such as header and to are broken into columns.&#160; In the ldp, the data is all in the json field.&#160; I attached the results of the query&lt;/p&gt;

&lt;p&gt;&lt;tt&gt;SELECT * FROM folio_email.email_statistics__t where &quot;to&quot; = &apos;bitbucket@lib.uchicago.edu&apos; limit&lt;/tt&gt;&lt;/p&gt;

&lt;p&gt;These are notices that would go to ILL borrowing institutions that we don&apos;t send.&#160; No individual borrower data is in the notice.&quot; (memail_ex.xlsx)&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="10093" name="memail_ex.xlsx" size="12641" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Mon, 29 Aug 2022 14:42:57 +0000"/>
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