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    <title>FOLIO Jira</title>
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        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-3645] Provide option to waive or cancel a fee/fine at the time a manual refund is entered</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-3645</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;Holly Mistlebauer:speech_balloon: Yesterday at 1:01 PM&lt;br/&gt;
@channel:  Hi RA SIG!  I have a quick question about refunds.  Right now if you manually refund all or part of a fee/fine balance, the remaining balance goes back to the original amount and the fee/fine remain opens.  For example, a patron is billed 100.00 for a damaged item.  They paid 50.00 already.  The library decides to refund the 50.00 (could be for a variety of reasons).  Right now FOLIO will refund the 50.00 and set the Fee/Fine Remaining Balance back to 100.00.  The library will then need to manually waive/cancel the fee/fine to have it removed from the patron&apos;s balance.  At an RA SIG meeting awhile back we discussed this and there was interest in automatically canceling fees/fines that have been refunded rather than leaving them open.  Thoughts?  I have been hesitant because of concern over situations where part of the fee/fine is refunded but perhaps the fee/fine needs to remain open.  Are there any cases you can think of?  Thanks for your help...&lt;br/&gt;
7 replies&lt;/p&gt;

&lt;p&gt;Erin Nettifee  1 day ago&lt;br/&gt;
Why does it reset it to $100? Is that a bug? Or is that designed behavior?&lt;/p&gt;

&lt;p&gt;Gordon Goldner  1 day ago&lt;br/&gt;
Based on my understanding of how fees/fines are modeled, it is best to think of them as subaccounts, so a refund is actually just a debit on the account, it&apos;s not so much resetting, as just being added back in. (edited) &lt;/p&gt;

&lt;p&gt;Erin Nettifee  1 day ago&lt;br/&gt;
oh ok - so it&apos;s refunding the $50 the patron paid, not waiving the additional $50 to bring it to fully paid?&lt;/p&gt;

&lt;p&gt;Erin Nettifee  1 day ago&lt;br/&gt;
If I&apos;m understanding that correctly, one scenario that could apply is a problem with a payment method. Suppose a patron pays $25 of a fine with a check, and the check bounces. I need to refund what they paid because I didn&apos;t actually get the money and I don&apos;t want it to look like the check was actually cashed.&lt;br/&gt;
Is that a scenario that might apply here?&lt;/p&gt;

&lt;p&gt;Holly Mistlebauer:speech_balloon:  10 hours ago&lt;br/&gt;
@Erin Nettifee :  It was designed to work this way.   The example you gave is a good reason to not change this.  Maybe the refund modal should ask the user if they want to cancel the fee/fine?&lt;br/&gt;
New&lt;/p&gt;

&lt;p&gt;Erin Nettifee  9 hours ago&lt;br/&gt;
I guess - I don&apos;t see that as being high priority work at all, but if you could have the option to have it immediately move you into the cancellation workflows, it would save a click or two.&lt;/p&gt;

&lt;p&gt;Holly Mistlebauer:speech_balloon:  &amp;lt; 1 minute ago&lt;br/&gt;
@Erin Nettifee:  Thanks...I will create a JIRA for future work...&lt;/p&gt;</description>
                <environment></environment>
        <key id="12653">UXPROD-3645</key>
            <summary>Provide option to waive or cancel a fee/fine at the time a manual refund is entered</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13654">UXPROD-792</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="1" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/open.png" description="The issue is open and ready for the assignee to start work on it.">Open</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="-1">Unassigned</assignee>
                                                                <reporter accountid="557058:a957226f-df85-4fc8-97f4-8b27a26029ed">Holly Mistlebauer</reporter>
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                            <label>Current-ff-work</label>
                            <label>UNAM</label>
                            <label>Unassigned-from-Holly</label>
                            <label>feesfines</label>
                            <label>resourceaccess</label>
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                <created>Wed, 20 Apr 2022 01:00:55 +0000</created>
                <updated>Thu, 30 Nov 2023 16:42:05 +0000</updated>
                                                                            <component>Fees/Fines</component>
                        <due></due>
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