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<channel>
    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
    </build-info>

<item>
            <title>[UXPROD-3573] Notify user when item(s) are charged aged to lost (automated f/f) with ACTUAL COST / Scheduled notices</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-3573</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation or problem&lt;/b&gt;:&lt;br/&gt;
UXPROD-2165&#160;covered the functionality to send automated notices for lost item fee/fines, for SET cost.&lt;br/&gt;
This set of features aims to replicate that functionality for ACTUAL COST (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-3377&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-3377&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Loan: (FE) Lost Item Fees processing page for ACTUAL COST phase 1&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-3377
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
).&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;&lt;b&gt;Notify user when item(s) are charged aged to lost (automated f/f) with ACTUAL COST (this ticket 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-3573&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-3573&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Notify user when item(s) are charged aged to lost (automated f/f) with ACTUAL COST / Scheduled notices&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-3573
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 ) / Scheduled notices&lt;/b&gt;&lt;/li&gt;
	&lt;li&gt;Notify user when item is returned or renewed, and ACTUAL COST gets cancelled / Scheduled notices (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-3740&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-3740&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Notify user when item is returned, and ACTUAL COST gets cancelled / Scheduled notices&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-3740
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Use case(s)/ Stories:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;As library staff,&#160;I want to send a notice to a patron, for whose aged to lost item I have just charged the actual cost.
	&lt;ul&gt;
		&lt;li&gt;I want to configure a template, that is sent out when I charge the actual cost.
		&lt;ul&gt;
			&lt;li&gt;FE | Make the token &quot;feeCharge.additionalInfo&quot; selectable for automated f/f charge&#160;notice templates (UICIRC-838&#160;)&lt;/li&gt;
			&lt;li&gt;BE | Add the field &quot;feeCharge.additionalInfo&quot; to the Fee/Fine Charge object in the Notice context (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;MODFEE-293&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/MODFEE-293&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;BE | Add the field &amp;quot;feeCharge.additionalInfo&amp;quot; to the Fee/Fine Charge object in the Notice context&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            MODFEE-293
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 )&lt;/li&gt;
			&lt;li&gt;BE | Populate the token &quot;feeCharge.additionalInfo&quot; in the notices, with the data provided by the context (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;MODNOTIFY-113&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/MODNOTIFY-113&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;BE | Populate the token &amp;quot;feeCharge.additionalInfo&amp;quot; in the notices, with the data provided by the context&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            MODNOTIFY-113
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 )&lt;/li&gt;
			&lt;li&gt;BE | Make sure the Fee/Fine Charge object includes Actual Cost (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;CIRC-1767&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-1767&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;BE | Make sure the Fee/Fine Charge object includes Actual Cost&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            CIRC-1767
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 )&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
		&lt;li&gt;I want to add this template to a patron notice policy.
		&lt;ul&gt;
			&lt;li&gt;BE | Make sure the trigger &quot;Lost item fee(s) charged&quot; includes Actual Cost (MODFEE-291&#160;)&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
		&lt;li&gt;I want to send a notice, when I charge the actual cost.
		&lt;ul&gt;
			&lt;li&gt;BE | Add business logic to send the appropriate template when charging the patron (MODFEE-290&#160;)&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;As library staff, I want to stop sending the f/f notices when the fee has been paid - behaviour should be like Set Cost.
	&lt;ul&gt;
		&lt;li&gt;
		&lt;ul&gt;
			&lt;li&gt;BE | Add business logic to stop sending the f/f notices once the actual cost fee is &quot;-&quot; (0.00) (MODFEE-284&#160;)&lt;/li&gt;
			&lt;li&gt;BE | Add business logic to stop sending the f/f notices once the lost item is returned (MODFEE-286&#160;)&lt;/li&gt;
			&lt;li&gt;BE | Add business logic to stop sending the f/f notices once the lost item is renewed (MODFEE-287&#160;)&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Other stories and/or considerations:&lt;/b&gt;&#160;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Nothing needs localising.&lt;/li&gt;
	&lt;li&gt;No need for separate, new permissions.&lt;/li&gt;
	&lt;li&gt;No performance tests need, as these are notices that are sent singly (i.e. not as part of a batch).&lt;/li&gt;
	&lt;li&gt;Karate tests (main biz logic) @Julie to do
	&lt;ul&gt;
		&lt;li&gt;UAT, including processing fees (which should work as previously)&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Out of scope&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Sending a notice when the item is returned&lt;/li&gt;
	&lt;li&gt;Statements including status of all (outstanding) fees/fines by patron (
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-2113&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2113&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Notify user of all fees/fines owed (summary statement)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2113
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;li&gt;Declared lost notices (
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-2306&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2306&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Notify user when items are declared lost&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2306
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;li&gt;Notices for fee/fine actions (e.g. pay, transfer, etc.) on automatic lost item fee/fines&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Links to additional info&lt;/b&gt;&lt;br/&gt;
See mock-ups of the Actual Cost modal in Users here: 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UIU-1863&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UIU-1863&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Declared Lost/Aged to Lost: BILL ACTUAL COST for lost item&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UIU-1863
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Questions&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;&lt;b&gt;Have I selected the right modules for each story?&lt;/b&gt;&lt;/li&gt;
	&lt;li&gt;&lt;b&gt;In which order should the stories be done?&lt;/b&gt;&lt;/li&gt;
	&lt;li&gt;&lt;b&gt;Is&lt;/b&gt;&#160;UICIRC-860&#160;&lt;b&gt;indeed just a task?&lt;/b&gt;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Old questions:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Should there be 2 features: this feature for the CHARGE notice (i.e. the actual cost charged when aged to lost), and another feature for the WAIVE notice (i.e. when the actual cost is waived when the lost item is returned)? &lt;font color=&quot;#4c9aff&quot;&gt;Refinement 11March22: Yes, there should be two features, even if the feature for WAIVE is 0 effort; there is still testing to be done, etc.&lt;/font&gt;&lt;/li&gt;
	&lt;li&gt;See mock-ups on&#160;UIU-1863&#160;: Should the notice be sent when clicking &quot;Charge fee&quot; (3-charge-fee-modal.png), or when clicking &quot;Confirm &amp;amp; save&quot; (4-confirm-modal.png)? &lt;font color=&quot;#4c9aff&quot;&gt;Refinement 11March22:&#160;&lt;/font&gt;&lt;font color=&quot;#4c9aff&quot;&gt;Confirm &amp;amp; save&lt;/font&gt;&lt;/li&gt;
	&lt;li&gt;Generally, all other lost item policy configurations (when aged to lost, charging a processing fee or not, etc.) should remain the same. How to best document that?&lt;font color=&quot;#4c9aff&quot;&gt; Refinement 11March22:&#160;&lt;/font&gt;&lt;font color=&quot;#4c9aff&quot;&gt;No need to document; that is the working assumption that what is not in the feature shouldn&apos;t change.&lt;/font&gt;&lt;/li&gt;
	&lt;li&gt;Assumption: patron notice template category = Automated fee/fine charge (+ allow the token &quot;feeCharge.additionalInfo&quot;) + Automated fee/fine adjustment (refund or cancel). &lt;font color=&quot;#4c9aff&quot;&gt;Refinement 11March22:&#160;&lt;/font&gt;&lt;font color=&quot;#4c9aff&quot;&gt;Correct!&lt;/font&gt;&lt;/li&gt;
	&lt;li&gt;Patron notice policy: Can we piggyback the existing triggers &quot;Lost item fee(s) charged&quot; + &quot;Lost item returned - fee(s) adjusted&quot;? &lt;font color=&quot;#4c9aff&quot;&gt;Refinement 11March22:&#160;&lt;/font&gt;&lt;font color=&quot;#4c9aff&quot;&gt;Yes!&lt;/font&gt;&lt;/li&gt;
	&lt;li&gt;Please confirm with me all the stories that need writing (and whether they are FE or BE). &lt;font color=&quot;#4c9aff&quot;&gt;Refinement 26April22: Leave the BE stories to the team. Otherwise, just go an write some stories!&lt;/font&gt;&lt;/li&gt;
	&lt;li&gt;UXPROD-2165&#160;included functionality&#160;regarding replacement, but replacement doesn&#8217;t work yet &#8211; should I also add replacement to this feature, while waiting for replacement to be developed? &lt;font color=&quot;#4c9aff&quot;&gt;Refinement 11March22:&#160;&lt;/font&gt;&lt;font color=&quot;#4c9aff&quot;&gt;If this features is fulfilled without replacement, then replacement should not be in the feature.&lt;/font&gt;&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="12318">UXPROD-3573</key>
            <summary>Notify user when item(s) are charged aged to lost (automated f/f) with ACTUAL COST / Scheduled notices</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</assignee>
                                                                <reporter accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</reporter>
                                    <labels>
                            <label>new_notice</label>
                            <label>patron_notice</label>
                    </labels>
                <created>Tue, 22 Feb 2022 12:54:45 +0000</created>
                <updated>Thu, 8 Feb 2024 15:50:25 +0000</updated>
                            <resolved>Mon, 29 May 2023 09:07:01 +0000</resolved>
                                                    <fixVersion>Poppy (R2 2023)</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                <comments>
                                                            <comment id="14620" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Tue, 26 Apr 2022 13:42:00 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Af8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; class=&quot;user-hover&quot; rel=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; data-account-id=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; accountid=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; rel=&quot;noreferrer&quot;&gt;Oleksandr Vidinieiev&lt;/a&gt;&#160;To your question: are these scheduled or immediate notices? &lt;a href=&quot;https://folio-org.atlassian.net/wiki/pages/viewpage.action?pageId=5672515&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;This list here&lt;/a&gt; shows that all current f/f notices are scheduled, so I&apos;m inclined to continue that trend ��&lt;/p&gt;</comment>
                                                            <comment id="14623" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Mon, 29 May 2023 09:07:01 +0000"  >&lt;p&gt;I confirm this works in Snapshot.&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10010">
                    <name>Continues</name>
                                            <outwardlinks description="continues">
                                        <issuelink>
            <issuekey id="11279">UXPROD-2165</issuekey>
        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="is continued by">
                                        <issuelink>
            <issuekey id="12439">UXPROD-3740</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10008">
                    <name>Defines</name>
                                            <outwardlinks description="defines">
                                        <issuelink>
            <issuekey id="69460">MODFEE-284</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="69463">MODFEE-286</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="69464">MODFEE-287</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="69459">MODFEE-290</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="69435">MODFEE-293</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="36660">MODNOTIFY-113</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="59207">UICIRC-838</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="59217">UICIRC-859</issuekey>
        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="is defined by ">
                                        <issuelink>
            <issuekey id="49588">CIRC-1765</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="49501">CIRC-1767</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="69432">MODFEE-291</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="69434">MODFEE-331</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10006">
                    <name>Gantt End to Start</name>
                                                                <inwardlinks description="has to be done after">
                                        <issuelink>
            <issuekey id="12314">UXPROD-3565</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="12182">UXPROD-3377</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="12444">UXPROD-3744</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="13642">UXPROD-3554</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10003">
                    <name>Relates</name>
                                            <outwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="13388">UXPROD-3887</issuekey>
        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="69408">MODFEE-363</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                    </issuelinks>
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                                                                <customfield id="customfield_10014" key="com.pyxis.greenhopper.jira:gh-epic-link">
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                        <customfieldname>Front-End Confidence factor</customfieldname>
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                                <customfieldvalue key="10116"><![CDATA[90%]]></customfieldvalue>

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                            <customfieldvalue>0|i05mw8:4</customfieldvalue>

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                                                                                                                                                                                                            <customfield id="customfield_10069" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Cornell (Full Sum 2021)</customfieldname>
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                                <customfieldvalue key="10216"><![CDATA[R4]]></customfieldvalue>

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                        <customfieldname>Release</customfieldname>
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                                <customfieldvalue key="10076"><![CDATA[Poppy (R2 2023)]]></customfieldvalue>

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    <customfield id="customfield_10020" key="com.pyxis.greenhopper.jira:gh-sprint">
                        <customfieldname>Sprint</customfieldname>
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    <customfield id="customfield_10025" key="com.atlassian.jira.ext.charting:timeinstatus">
                        <customfieldname>[CHART] Time in Status</customfieldname>
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