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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
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    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-3485] Users need to quickly know what is on HOLD shelf for a specific patron at the service point the user is logged into</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-3485</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Background&lt;/b&gt;&lt;br/&gt;
In mid-October 2021, Holly was asked by Cornell University Library to review various issues discovered by CUL Access Services staff while using FOLIO.  Holly met with various individuals at Olin and Mann libraries and produced the CORNELL ACCESS SERVICES FOLIO OBSERVATIONS &amp;amp; SUGGESTIONS document, which is available at &lt;a href=&quot;https://docs.google.com/document/d/1lwnZpkiw7G0c3EyObRRnjuV6XVMcFNK1lWUG952sFgI/edit?usp=sharing&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://docs.google.com/document/d/1lwnZpkiw7G0c3EyObRRnjuV6XVMcFNK1lWUG952sFgI/edit?usp=sharing&lt;/a&gt;.  This feature is ISSUE #10 from that document and has a priority of IMPORTANT.  &lt;/p&gt;

&lt;p&gt;&lt;b&gt;Overview&lt;/b&gt; &lt;br/&gt;
Users need to quickly know what is on the HOLD shelf for a specific patron.   Right now the information is within Requests, but once the request has been processed the item is on hold. There should be an option in User Details to click on what the patron has on hold, waiting for them to pick up.  Rather than adding this to the Requests accordion, we should add a new accordion called &#8220;Holds&#8221;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Contact(s)&lt;/b&gt;&lt;br/&gt;
Tom Trutt&lt;br/&gt;
Wendy Wilcox&lt;/p&gt;</description>
                <environment></environment>
        <key id="12343">UXPROD-3485</key>
            <summary>Users need to quickly know what is on HOLD shelf for a specific patron at the service point the user is logged into</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                                            <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="5f5241b9fcaf93003b5bee25">patty.wanninger</assignee>
                                                                <reporter accountid="557058:a957226f-df85-4fc8-97f4-8b27a26029ed">Holly Mistlebauer</reporter>
                                    <labels>
                            <label>cornell-access-services</label>
                    </labels>
                <created>Fri, 7 Jan 2022 19:56:08 +0000</created>
                <updated>Mon, 22 Jan 2024 14:31:00 +0000</updated>
                            <resolved>Mon, 22 Jan 2024 14:31:00 +0000</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>5</watches>
                                                                <comments>
                                                            <comment id="14447" author="632e148361dbef2805be710f" created="Fri, 7 Jan 2022 22:33:35 +0000"  >&lt;p&gt;At the current service point?&lt;/p&gt;</comment>
                                                            <comment id="14450" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Mon, 10 Jan 2022 23:30:19 +0000"  >&lt;p&gt;Yes.  The one they are standing at or have called/emailed.  Thanks...&lt;/p&gt;</comment>
                                                            <comment id="14453" author="5c48911b54e1e6466b11f38c" created="Tue, 11 Jan 2022 15:14:39 +0000"  >&lt;p&gt;I would not add a new accordion to the Users record - if the need is for seeing holds from the checkout window, you could add another section to the user panel on the left with a number that has open holds at the service point, and then you click the link to go into the Requests app to view the requests.&lt;/p&gt;</comment>
                                                            <comment id="14456" author="632e148361dbef2805be710f" created="Tue, 11 Jan 2022 15:33:09 +0000"  >&lt;p&gt;Could we add a link to the &quot;This user has items available for pickup&quot; modal that comes up when you look them up in Check out? It would link to Requests with a pickup location filter for the current service point and a request status filter of &quot;Open - Awaiting pickup&quot; applied to the existing requests for the user.&lt;/p&gt;</comment>
                                                            <comment id="14459" author="5c48911b54e1e6466b11f38c" created="Tue, 11 Jan 2022 18:53:56 +0000"  >&lt;p&gt;I like that idea &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e148361dbef2805be710f&quot; class=&quot;user-hover&quot; rel=&quot;632e148361dbef2805be710f&quot; data-account-id=&quot;632e148361dbef2805be710f&quot; accountid=&quot;632e148361dbef2805be710f&quot; rel=&quot;noreferrer&quot;&gt;Brooks Travis&lt;/a&gt;&lt;/p&gt;</comment>
                                                            <comment id="14461" author="557058:eb198214-3032-45c9-9781-9967c26deb3f" created="Wed, 17 May 2023 23:56:29 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5c48911b54e1e6466b11f38c&quot; class=&quot;user-hover&quot; rel=&quot;5c48911b54e1e6466b11f38c&quot; data-account-id=&quot;5c48911b54e1e6466b11f38c&quot; accountid=&quot;5c48911b54e1e6466b11f38c&quot; rel=&quot;noreferrer&quot;&gt;Erin Nettifee&lt;/a&gt;&#160; and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5f5241b9fcaf93003b5bee25&quot; class=&quot;user-hover&quot; rel=&quot;5f5241b9fcaf93003b5bee25&quot; data-account-id=&quot;5f5241b9fcaf93003b5bee25&quot; accountid=&quot;5f5241b9fcaf93003b5bee25&quot; rel=&quot;noreferrer&quot;&gt;patty.wanninger&lt;/a&gt; should this be closed as done? I feel the accordion on user detail panel as well as the link in the user details on the check-out screen covers it. thoughts?&#160;&lt;/p&gt;</comment>
                                                            <comment id="14464" author="5af5e627525ba96b58654f12" created="Wed, 6 Dec 2023 17:49:11 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5f0e042307efc40028144d47&quot; class=&quot;user-hover&quot; rel=&quot;5f0e042307efc40028144d47&quot; data-account-id=&quot;5f0e042307efc40028144d47&quot; accountid=&quot;5f0e042307efc40028144d47&quot; rel=&quot;noreferrer&quot;&gt;Amelia Sutton&lt;/a&gt; I&apos;m trying to clean up the Prokopovych feature backlog. It looks like this would belong to Volaris. Please review and decide what to do with it. Thank you!&lt;/p&gt;</comment>
                                                            <comment id="14467" author="5f0e042307efc40028144d47" created="Mon, 22 Jan 2024 14:31:00 +0000"  >&lt;p&gt;Links in both the user detail panel and check-out app should satisfy the requirement.&lt;/p&gt;</comment>
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