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    <title>FOLIO Jira</title>
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    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-3453] Record and Track correspondence in relation to Open Access Management requests</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-3453</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation or problem&lt;/b&gt;:&lt;/p&gt;

&lt;p&gt;As per Epic 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-3268&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-3268&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Folio application, UI and backend, to capture and manage requests for open access publication&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/images/icons/issuetypes/epic.svg&quot; /&gt;
            UXPROD-3268
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Open&lt;/span&gt;
            &lt;/span&gt;
 in some institutions libraries are responsible for managing requests from faculty to publish open access research outputs (typically journal articles or books).&lt;/p&gt;

&lt;p&gt;There can be a variety of correspondence with authors, publishers and other parties in relation to a request. To support this, it should be able to add details of correspondence to an Open Access publication request. Correspondence records should be able to record the details of the correspondence including:&lt;/p&gt;

&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;Who it was with (e.g. Author, Publisher)&lt;/li&gt;
	&lt;li&gt;Current status (e.g. &quot;Awaiting reply&quot;, &quot;Response needed&quot;, &quot;Closed&quot;)&lt;/li&gt;
	&lt;li&gt;A brief description (e.g. &quot;Asked for clarification of request&quot;, &quot;Advised to request invoice is sent to library&quot;)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;The list of correspondence records makes a log of correspondence. &lt;/p&gt;

&lt;p&gt;Additionally it should be possible to find Requests with correspondence is a specific state - e.g. &quot;Find all requests that have correspondence where a response is needed&quot; via the Search and Sort of requests&lt;/p&gt;

&lt;p&gt;&lt;b&gt;In scope&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;Adding correspondence details, searching for requests based on correspondence status&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Out of scope&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;Direct management correspondence in native systems (i.e. this does not include integration with email, helpdesk or CRM systems etc)&lt;br/&gt;
&#160;&lt;/p&gt;</description>
                <environment></environment>
        <key id="12212">UXPROD-3453</key>
            <summary>Record and Track correspondence in relation to Open Access Management requests</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="12035">UXPROD-3268</parent>
                                    <priority id="10005" iconUrl="https://dev.folio.org/assets/jira-priority/tbd.svg">TBD</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="557058:f42d9c43-226d-4aa3-bb31-9b2dd07920aa">Owen Stephens</assignee>
                                                                <reporter accountid="557058:f42d9c43-226d-4aa3-bb31-9b2dd07920aa">Owen Stephens</reporter>
                                    <labels>
                            <label>open_access_management</label>
                    </labels>
                <created>Tue, 14 Dec 2021 14:21:42 +0000</created>
                <updated>Thu, 11 May 2023 12:18:36 +0000</updated>
                            <resolved>Thu, 11 May 2023 12:18:36 +0000</resolved>
                                                    <fixVersion>None</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                <comments>
                                                            <comment id="14334" author="62a96ae7192edb006f9f1bf9" created="Tue, 1 Mar 2022 12:19:50 +0000"  >&lt;p&gt;Hey &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Af42d9c43-226d-4aa3-bb31-9b2dd07920aa&quot; class=&quot;user-hover&quot; rel=&quot;557058:f42d9c43-226d-4aa3-bb31-9b2dd07920aa&quot; data-account-id=&quot;557058:f42d9c43-226d-4aa3-bb31-9b2dd07920aa&quot; accountid=&quot;557058:f42d9c43-226d-4aa3-bb31-9b2dd07920aa&quot; rel=&quot;noreferrer&quot;&gt;Owen Stephens&lt;/a&gt;&#160;will this feature be included in the Lotus release?&lt;/p&gt;</comment>
                                                            <comment id="14336" author="557058:f42d9c43-226d-4aa3-bb31-9b2dd07920aa" created="Tue, 1 Mar 2022 16:41:50 +0000"  >&lt;p&gt;No it will not - apologies for not previously updating the release information - I&apos;ve done this now&lt;/p&gt;</comment>
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