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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-3052] Use Notice Tokens in Subject Lines for Patron Notices</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-3052</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation or problem&lt;/b&gt;: Libraries would like to be able to use tokens in subject lines for patron notices - for example, to insert the due date for an item, or to notify a patron that they have been charged a fine. Being able to put this information in a subject line makes it more likely that a quick scan of email by a patron will result in them seeing important information.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;In scope&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Out of scope&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Making tokens available in the subject line that are not already available for us in the email body.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Use case(s)&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Libraries send a courtesy notice to a patron with a subject line of &quot;Reminder - your items are due on &lt;tt&gt;loan.dueDateTime&lt;/tt&gt;&quot;. When the notice is sent, the due date is auto-populated.&lt;/li&gt;
	&lt;li&gt;Libraries send a lost item notice to a patron with a subject line of &quot;Attention: your library loan of &lt;tt&gt;item.title&lt;/tt&gt; is now considered lost and you have been billed &lt;tt&gt;feeCharge.amount&lt;/tt&gt;&quot;. Including the amount in the subject line makes it more likely that a patron will react to the email and return the book.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Proposed solution/stories&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Links to additional info&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Questions&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;What would determine the values to use in a subject line if there are multiple items in the notice?&lt;/li&gt;
	&lt;li&gt;Are there some tokens that simply don&apos;t make sense to put in a subject line, or can we assume that all notice tokens are valid for a subject line?&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="13134">UXPROD-3052</key>
            <summary>Use Notice Tokens in Subject Lines for Patron Notices</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10005" iconUrl="https://dev.folio.org/assets/jira-priority/tbd.svg">TBD</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</assignee>
                                                                <reporter accountid="5c48911b54e1e6466b11f38c">Erin Nettifee</reporter>
                                    <labels>
                            <label>enettifee-reviewed</label>
                            <label>notice_tokens</label>
                            <label>patron_notice</label>
                    </labels>
                <created>Mon, 26 Apr 2021 12:47:55 +0000</created>
                <updated>Tue, 15 Aug 2023 16:55:19 +0000</updated>
                                                                                <due></due>
                            <votes>1</votes>
                                    <watches>4</watches>
                                                                <comments>
                                                            <comment id="15416" author="5c48911b54e1e6466b11f38c" created="Mon, 26 Apr 2021 12:48:44 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; class=&quot;user-hover&quot; rel=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; data-account-id=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; accountid=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; rel=&quot;noreferrer&quot;&gt;Darcy Branchini&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt; - Darcy, I know we discussed this a bit over Slack a while ago. I haven&apos;t seen a feature go in, so I went ahead and created one to get at least the initial discussion captured. Thanks!&lt;/p&gt;</comment>
                                                            <comment id="15418" author="5c48911b54e1e6466b11f38c" created="Mon, 11 Jul 2022 19:53:23 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt; I went ahead and assigned this to you, it was still assigned to Darcy.&lt;/p&gt;

&lt;p&gt;FWIW, when we are able to get to this point, ReShare developers have figured out how to do this. The default reshare pull slip notice has a token in the subject line. So it will be worth collaborating / looking at their code when that happens so people hopefully don&apos;t have to start from scratch.&lt;/p&gt;</comment>
                                                            <comment id="15421" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Tue, 11 Apr 2023 13:29:45 +0000"  >&lt;p&gt;Hey &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5c48911b54e1e6466b11f38c&quot; class=&quot;user-hover&quot; rel=&quot;5c48911b54e1e6466b11f38c&quot; data-account-id=&quot;5c48911b54e1e6466b11f38c&quot; accountid=&quot;5c48911b54e1e6466b11f38c&quot; rel=&quot;noreferrer&quot;&gt;Erin Nettifee&lt;/a&gt; , a little while ago a colleague in Bavaria noticed that this feature actually already seems to work.&lt;br/&gt;
I had updated this &lt;a href=&quot;https://folio-org.atlassian.net/wiki/display/FOLIOtips/Settings+-+Circulation+-+Patron+notice+templates#:~:text=Tokens%20in%20the%20Subject%20field%3A%20Tokens%20also%20work%20in%20the%20subject%20field.%20If%20your%20template%20requires%20the%20%22Multiples%20loans%22%20tokens%2C%20then%20make%20sure%20to%20add%20them%20to%20the%20Subject%20field%20too.&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;Wiki page&lt;/a&gt; accordingly, but had forgotten that there was a feature about it.&lt;br/&gt;
Could you please confirm whether this feature is still needed, or whether there are requirements are that still not met?&lt;/p&gt;</comment>
                                                            <comment id="15424" author="5c48911b54e1e6466b11f38c" created="Tue, 11 Apr 2023 15:55:43 +0000"  >&lt;p&gt;Thanks &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt; - when I had discussed this need with Darcy, she had indicated it hadn&apos;t been implemented, which is why I submitted it.&lt;/p&gt;

&lt;p&gt;I did some brief testing as we discussed over Slack. I do see tokens sometimes working and sometimes not (in the subject line), primarily I think because of the multiple loans logic. &lt;/p&gt;

&lt;p&gt;It&apos;s likely to mean that we should not assume that all tokens could be used in a subject line, and so we need to indicate which ones would work and which ones wouldn&apos;t - maybe with an icon or graphic indicator. &lt;/p&gt;</comment>
                                                            <comment id="15427" author="632e148361dbef2805be710f" created="Tue, 25 Apr 2023 19:47:51 +0000"  >&lt;p&gt;While it&apos;s probably not wise, you could use them if you include the &lt;tt&gt;#loans&lt;/tt&gt; &lt;tt&gt;/loans&lt;/tt&gt; construct in the subject line around the item information. I think we can probably close this as Duplicate. It apparently got handled somewhere.&lt;/p&gt;</comment>
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