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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
    </build-info>

<item>
            <title>[UXPROD-2729] Allow Recalls to Extend Due Dates on Overdue Loans (Configurable)</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-2729</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation/problem:&lt;/b&gt; When an overdue item is recalled, the due date is &lt;em&gt;not&lt;/em&gt; extended.  Recalls on overdue loans used to extend the due date in FOLIO, but that behavior was seen as a bug by Chalmers and it was fixed (see 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;CIRC-801&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-801&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Recall of overdue item extends loan&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium&quot; /&gt;
            CIRC-801
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
).  It turns out that Chicago (and others?) actually &lt;em&gt;want&lt;/em&gt; recalls on overdue items to extend the due date.  The reason is that, for Chicago, overdue items without recalls don&apos;t accrue fees and fines while recalled overdue items do.  Consider this situation:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Loaned item is due today&lt;/li&gt;
	&lt;li&gt;Patron is getting themselves organized to return the item (they aren&apos;t in a rush because they know they won&apos;t be charged fees and fines until it has been late for 3 weeks (at which time Chicago assigns a lost item fee))&lt;/li&gt;
	&lt;li&gt;Item is recalled and, per current FOLIO behavior, no notice is sent to the patron because the item is already overdue&lt;/li&gt;
	&lt;li&gt;Patron returns the item 5 days after it was due only to find out that they have unexpectedly been charged a daily fine&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;In scope:&lt;/b&gt; Introduce a setting either in the loan policy or at the tenant level that would allow institutions to indicate whether they want post-overdue recalls to extend the due date of a loan.  &lt;/p&gt;

&lt;p&gt;&lt;b&gt;Out of scope:&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Use case(s):&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Proposed solution/stories:&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Links to additional info:&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Questions:&lt;/b&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="11605">UXPROD-2729</key>
            <summary>Allow Recalls to Extend Due Dates on Overdue Loans (Configurable)</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="10049">UXPROD-790</parent>
                                    <priority id="10005" iconUrl="https://dev.folio.org/assets/jira-priority/tbd.svg">TBD</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="557058:dea2f026-f9d7-42e0-af50-31b385c95e3e">Cheryl Malmborg</assignee>
                                                                <reporter accountid="5af5ed55244bc90a106063c7">Cate Boerema</reporter>
                                    <labels>
                            <label>Showstopper-Cornell</label>
                    </labels>
                <created>Tue, 6 Oct 2020 11:02:41 +0000</created>
                <updated>Mon, 10 May 2021 18:31:37 +0000</updated>
                            <resolved>Mon, 10 May 2021 18:31:37 +0000</resolved>
                                                    <fixVersion>R1 2021</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>5</watches>
                                                                <comments>
                                                            <comment id="17597" author="632e148361dbef2805be710f" created="Fri, 30 Oct 2020 18:56:22 +0000"  >&lt;p&gt;Along with some other issues around recall fees/fines/lost item timing, this is actually proving to be a significant point of concern for us. We haven&#8217;t been able to utilize recalls on items the way we&#8217;d like as a result.&lt;/p&gt;</comment>
                                                            <comment id="17599" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Mon, 9 Nov 2020 08:42:35 +0000"  >&lt;p&gt;Introducing a setting for this would be great. As mentioned, Chalmers do not want the loan period to be prolonged when the item is recalled but understand that others might need this. However, a notice to the patron that the overdue loan ALSO is recalled would be very nice.&lt;/p&gt;</comment>
                                                            <comment id="17601" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Mon, 9 Nov 2020 08:44:30 +0000"  >&lt;p&gt;Ranking as Not needed as we don&apos;t need the feature itself, but if it&apos;s regarding a setting we would rank it higher. We do not want the (for us) bug to reappear. &lt;img class=&quot;emoticon&quot; src=&quot;/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                                                            <comment id="17602" author="5af5ed55244bc90a106063c7" created="Mon, 9 Nov 2020 10:25:47 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; class=&quot;user-hover&quot; rel=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; data-account-id=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; accountid=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; rel=&quot;noreferrer&quot;&gt;Marie Widigson&lt;/a&gt;, I promise we will make this configurable so the bug won&apos;t reappear for Chalmers &lt;img class=&quot;emoticon&quot; src=&quot;/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;

&lt;p&gt;Also, if you are interested in a notice when an item is overdue and recalled, you may be interested in 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-2112&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2112&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;New triggers for overdue then recalled, and recalled and overdue&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2112
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
&lt;/p&gt;</comment>
                                                            <comment id="17603" author="5d6eeadef989e00d8c7e897b" created="Thu, 22 Apr 2021 18:20:31 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Adea2f026-f9d7-42e0-af50-31b385c95e3e&quot; class=&quot;user-hover&quot; rel=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; data-account-id=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; accountid=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; rel=&quot;noreferrer&quot;&gt;Cheryl Malmborg&lt;/a&gt;&#160;will this be included in Iris? If so could it be added to the release notes?- thanks&#160;&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10008">
                    <name>Defines</name>
                                                                <inwardlinks description="is defined by ">
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        </issuelink>
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            <issuekey id="48838">CIRC-1018</issuekey>
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            <issuekey id="30218">CIRCSTORE-257</issuekey>
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