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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
    </build-info>

<item>
            <title>[UXPROD-272] Requests: Paging requests (Basic)</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-272</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;Purpose: Implement paging requests (requests for not-checked-out items to be retrieved from stacks by staff and either placed on pickup shelf or delivered), including: &lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;&lt;del&gt;Staff slips&lt;/del&gt; (covered in 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1280&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1280&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Paging Requests Individual Staff Slip&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1280
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
) and &lt;del&gt;notices to the patron&lt;/del&gt; (covered in 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-18&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-18&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Patron Notices&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/images/icons/issuetypes/epic.svg&quot; /&gt;
            UXPROD-18
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-current jira-macro-single-issue-export-pdf&quot;&gt;In Progress&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;li&gt;Service points that will be responsible for retrieving items&lt;/li&gt;
	&lt;li&gt;&lt;del&gt;In app reports/list exports&lt;/del&gt; Covered in 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1138&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1138&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Requests Pick List: CSV Export&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1138
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
, 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-923&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-923&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Requests in-app report: Requests Pick List&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-923
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
 and 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1280&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1280&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Paging Requests Individual Staff Slip&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1280
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
&lt;/li&gt;
	&lt;li&gt;Closing of the request&lt;/li&gt;
	&lt;li&gt;Alerts at checkin, checkout and renewal that an item is wanted for a Paging request&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="10270">UXPROD-272</key>
            <summary>Requests: Paging requests (Basic)</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="10049">UXPROD-790</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="5af5ed55244bc90a106063c7">Cate Boerema</assignee>
                                                                <reporter accountid="5af5ed55244bc90a106063c7">Cate Boerema</reporter>
                                    <labels>
                            <label>requests</label>
                            <label>resourceaccess</label>
                    </labels>
                <created>Tue, 27 Feb 2018 15:08:55 +0000</created>
                <updated>Wed, 16 Sep 2020 21:17:12 +0000</updated>
                            <resolved>Sun, 10 Mar 2019 15:28:58 +0000</resolved>
                                                    <fixVersion>Q1 2019</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                <comments>
                                                            <comment id="12166" author="5af5ed55244bc90a106063c7" created="Fri, 9 Nov 2018 10:58:36 +0000"  >&lt;p&gt;There are some questions we still need to answer (with SIG) about this feature:&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;Are paging requests really needed if FOLIO supports the ability to configure which item states holds can be put on?  This configurability is something we have been told we must absolutely have.  If the only difference between a hold and a page is the item states on which they are allowed, I am not sure both are necessary&lt;/li&gt;
	&lt;li&gt;Also, it seems that paging requests are not really any different from recalls and holds vis-a-vis how fulfillment is handled.  Therefore, if we do go ahead with this feature, much of what is needed will already have been covered by 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-118&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-118&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Fulfill pickup requests&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-118
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
.&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;Given the remaining uncertainty and the fact that the development scope on this is smaller than originally thought, I think it makes sense to move this out of Q4 and into Q1 2019.&lt;/p&gt;</comment>
                                                            <comment id="12170" author="63e2a2771b13d42998e4e706" created="Fri, 9 Nov 2018 11:45:43 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Aa7c22549-b241-4b0e-9f9e-8643d2c55826&quot; class=&quot;user-hover&quot; rel=&quot;712020:a7c22549-b241-4b0e-9f9e-8643d2c55826&quot; data-account-id=&quot;712020:a7c22549-b241-4b0e-9f9e-8643d2c55826&quot; accountid=&quot;712020:a7c22549-b241-4b0e-9f9e-8643d2c55826&quot; rel=&quot;noreferrer&quot;&gt;Tania Fersenheim&lt;/a&gt; at the moment, I believe it is only possible to create hold requests when an item is &lt;tt&gt;Checked out&lt;/tt&gt;. (Changing this may impact the scenarios for check in and check out of items when looking at the request queue)&lt;/p&gt;

&lt;p&gt;Which issues cover the configurable restriction on item status of hold requests?&lt;/p&gt;</comment>
                                                            <comment id="12174" author="5af5ed55244bc90a106063c7" created="Fri, 9 Nov 2018 12:40:02 +0000"  >&lt;blockquote&gt;&lt;p&gt;Which issues cover the configurable restriction on item status of hold requests?&lt;/p&gt;&lt;/blockquote&gt;

&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=63e2a2771b13d42998e4e706&quot; class=&quot;user-hover&quot; rel=&quot;63e2a2771b13d42998e4e706&quot; data-account-id=&quot;63e2a2771b13d42998e4e706&quot; accountid=&quot;63e2a2771b13d42998e4e706&quot; rel=&quot;noreferrer&quot;&gt;Marc Johnson&lt;/a&gt;.  There isn&apos;t a feature for that yet (just learned of it recently).  I can put something in the backlog: 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1320&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1320&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Customize built-in item statuses: configure allowable request types per item status&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1320
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
&lt;/p&gt;</comment>
                                                            <comment id="12176" author="63e2a2771b13d42998e4e706" created="Fri, 9 Nov 2018 12:47:00 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; That&apos;s all good, I just wondered if I missed something. Please, don&apos;t raise anything prematurely on my behalf. I&apos;m just curious (and now I know I can defer thinking about it). Thank you.&lt;/p&gt;</comment>
                                                            <comment id="12180" author="5af5ecdb772036612ff61cf1" created="Tue, 13 Nov 2018 17:54:11 +0000"  >&lt;p&gt;Does this imply that a person that wants to place a hold must determine if the title is available 1st and then make a decision about placing a hold vs request?&lt;/p&gt;</comment>
                                                            <comment id="12182" author="5e8c99cbf135980b7bd6d120" created="Wed, 14 Nov 2018 08:36:06 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ecdb772036612ff61cf1&quot; class=&quot;user-hover&quot; rel=&quot;5af5ecdb772036612ff61cf1&quot; data-account-id=&quot;5af5ecdb772036612ff61cf1&quot; accountid=&quot;5af5ecdb772036612ff61cf1&quot; rel=&quot;noreferrer&quot;&gt;Hkaplanian&lt;/a&gt; not the patron, but FOLIO&lt;img class=&quot;emoticon&quot; src=&quot;/images/icons/emoticons/wink.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt; &lt;br/&gt;
FOLIO should self-detect whether the item is &lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;either on loan --&amp;gt; create hold request (perhaps incl. return request if desired by the library)&lt;/li&gt;
	&lt;li&gt;or available --&amp;gt; create paging request (incl. an automatically printed request slip)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Usually these are functions from the discovery system. In our experience requests  are only carried out by staff in exceptional cases.&lt;/p&gt;

&lt;p&gt;Indeed, I suppose that the staff user must distinguish between the two manifestations of an item (on loan/not on loan) and do the appropriate action.&lt;/p&gt;</comment>
                                                            <comment id="12187" author="5af5ed55244bc90a106063c7" created="Thu, 15 Nov 2018 10:32:42 +0000"  >&lt;blockquote&gt;&lt;p&gt;Does this imply that a person that wants to place a hold must determine if the title is available 1st and then make a decision about placing a hold vs request?&lt;/p&gt;&lt;/blockquote&gt;

&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ecdb772036612ff61cf1&quot; class=&quot;user-hover&quot; rel=&quot;5af5ecdb772036612ff61cf1&quot; data-account-id=&quot;5af5ecdb772036612ff61cf1&quot; accountid=&quot;5af5ecdb772036612ff61cf1&quot; rel=&quot;noreferrer&quot;&gt;Hkaplanian&lt;/a&gt;, it depends.  If there is only one type of request allowed per status, the system could make the determination, as &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5e8c99cbf135980b7bd6d120&quot; class=&quot;user-hover&quot; rel=&quot;5e8c99cbf135980b7bd6d120&quot; data-account-id=&quot;5e8c99cbf135980b7bd6d120&quot; accountid=&quot;5e8c99cbf135980b7bd6d120&quot; rel=&quot;noreferrer&quot;&gt;Uschi Klute&lt;/a&gt; suggested.  But many institutions allow more than one type of request for, say, checked out items (i.e. recall, hold).  In this case, the requester does need to specify the type of request they are making.  This is not a big deal when you are talking about recalls vs holds because there are clear implications (do you need it right away or can you wait for it to be checked back in at the normal due date).  With holds and pages it is really not clear why you would choose one over the other.  Hence my first comment here - I need to revisit this topic with the SIG to determine if we really need paging requests if we make the allowed item states configurable.&lt;/p&gt;</comment>
                                                            <comment id="12533" author="5af5ed55244bc90a106063c7" created="Tue, 20 Nov 2018 12:25:50 +0000"  >&lt;p&gt;Okay, the SIG confirmed that paging requests &lt;em&gt;are&lt;/em&gt; needed.  Highlights from our discussion:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;While request to status mapping must be configurable, most institutions won&apos;t allow hold requests on available items (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1320&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1320&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Customize built-in item statuses: configure allowable request types per item status&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1320
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;li&gt;For available items, they want to have a separate request type (paging request) so paging requests can have:
	&lt;ul&gt;
		&lt;li&gt;Different request policy rules&lt;/li&gt;
		&lt;li&gt;Different patron notices&lt;/li&gt;
		&lt;li&gt;Different system behavior, for example, related to impact of cancelling requests or automatic conversion of paging requests to ILL&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;
</comment>
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                <issuelinks>
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                                                                <inwardlinks description="is defined by ">
                                        <issuelink>
            <issuekey id="47480">CIRC-189</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="47626">CIRC-207</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="47625">CIRC-208</issuekey>
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            <issuelink>
            <issuekey id="25785">UIREQ-157</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="25842">UIREQ-208</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="25843">UIREQ-209</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="25868">UIREQ-218</issuekey>
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            <issuelink>
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Assumes no changes to fulfilment of requests after creation&lt;br/&gt;
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                        <customfieldname>Rank: Chalmers (Impl Aut 2019)</customfieldname>
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                                <customfieldvalue key="10203"><![CDATA[R1]]></customfieldvalue>

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                                                                <customfield id="customfield_10068" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Chicago (MVP Sum 2020)</customfieldname>
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                                <customfieldvalue key="10208"><![CDATA[R1]]></customfieldvalue>

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                                                                <customfield id="customfield_10069" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Cornell (Full Sum 2021)</customfieldname>
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                                <customfieldvalue key="10213"><![CDATA[R1]]></customfieldvalue>

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                                                                                                                        <customfield id="customfield_10074" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: GBV (MVP Sum 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10238"><![CDATA[R1]]></customfieldvalue>

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                                                                                                                                                                                <customfield id="customfield_10078" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Lehigh (MVP Summer 2020)</customfieldname>
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                                <customfieldvalue key="10258"><![CDATA[R1]]></customfieldvalue>

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                                                                                                                                                                                                                                                                                                                                                                                    <customfield id="customfield_10089" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: TAMU (MVP Jan 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10314"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
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                                                                                            <customfield id="customfield_10091" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: U of AL (MVP Oct 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10324"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                <customfield id="customfield_10020" key="com.pyxis.greenhopper.jira:gh-sprint">
                        <customfieldname>Sprint</customfieldname>
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        <customfield id="customfield_10024" key="com.atlassian.jira.ext.charting:firstresponsedate">
                        <customfieldname>[CHART] Date of First Response</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Fri, 9 Nov 2018 11:45:43 +0000</customfieldvalue>

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                                                                <customfield id="customfield_10025" key="com.atlassian.jira.ext.charting:timeinstatus">
                        <customfieldname>[CHART] Time in Status</customfieldname>
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