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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
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        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-269] CRUD service points</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-269</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;Ability to CRUD a list of service points for the tenant.  I think we can probably use the UX pattern we&apos;ve used for Loan policies.  There will be a name and some metadata (description etc).  Service points are a conceptual center of Operations. These may NOT have loan rules directly applied to it.&lt;/p&gt;


&lt;p&gt;These service points will be used in a variety of ways:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;&lt;del&gt;You will be able to set up a workstation (e.g. a circ desk) so that it is associated with a &quot;service point&quot;&lt;/del&gt; (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-260&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-260&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Indicate service point for session&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-260
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
) &lt;font color=&quot;red&quot;&gt;CB: Actually going to do this differently, see notes below&lt;/font&gt;&lt;/li&gt;
	&lt;li&gt;You are then able to limit users&apos; permissions to specific service points.  So users may have different permissions depending on the workstation they are working from. (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-37&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-37&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Limit/scope for permission assignments&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-37
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
) &lt;font color=&quot;red&quot;&gt;CB: After further discussion, the RA SIG doesn&apos;t think this is a top priority.  See notes below.&lt;/font&gt;&lt;/li&gt;
	&lt;li&gt;We may want to associate users with a service point (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-4&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-4&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Assign Patron default service point for requests and general customer service&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-4
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;li&gt;There may be different versions of the institutional calendar for the various service points (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-72&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-72&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Regular opening hours for service points&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-72
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;li&gt;We need a way to associate service points with locations so you know which circ desk, for example, covers&lt;/li&gt;
	&lt;li&gt;Circ desks need to be associated with physical locations in such a way that, when an item is checked in, the system knows whether it is &#8220;home&#8221; or if it needs to go in transit back to the physical location it calls home. (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-270&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-270&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Associate service points with locations&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-270
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;li&gt;Etc...&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;April 5, 2018&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;There were some questions about where service points should &quot;live&quot; architecturally.  I have some information that might help inform that decision.  Tagging &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Ab8e64633-1f7c-402d-9caf-9959a5ba5d0d&quot; class=&quot;user-hover&quot; rel=&quot;557058:b8e64633-1f7c-402d-9caf-9959a5ba5d0d&quot; data-account-id=&quot;557058:b8e64633-1f7c-402d-9caf-9959a5ba5d0d&quot; accountid=&quot;557058:b8e64633-1f7c-402d-9caf-9959a5ba5d0d&quot; rel=&quot;noreferrer&quot;&gt;Jakub Skoczen&lt;/a&gt;, &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=63e2a2771b13d42998e4e706&quot; class=&quot;user-hover&quot; rel=&quot;63e2a2771b13d42998e4e706&quot; data-account-id=&quot;63e2a2771b13d42998e4e706&quot; accountid=&quot;63e2a2771b13d42998e4e706&quot; rel=&quot;noreferrer&quot;&gt;Marc Johnson&lt;/a&gt;, &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5c38e8d616ac1e4f7cbc660a&quot; class=&quot;user-hover&quot; rel=&quot;5c38e8d616ac1e4f7cbc660a&quot; data-account-id=&quot;5c38e8d616ac1e4f7cbc660a&quot; accountid=&quot;5c38e8d616ac1e4f7cbc660a&quot; rel=&quot;noreferrer&quot;&gt;Kurt Nordstrom&lt;/a&gt; here.  Please tag others if I missed anyone.&lt;/p&gt;

&lt;p&gt;There is no need to filter by service points in the FOLIO UI, but we will want to be able to generate lots of reports with service point data.  For example, items loaned at a service point, holds at a service point that have expired, which locations are associated with service points etc.&lt;/p&gt;

&lt;p&gt;Some service points will not be circulation-related (e.g. binderies) so if there is a scenario in which a folio tenant doesn&apos;t have circulation enabled (not sure this makes sense in reality), we want service points to still be available functionality.&lt;/p&gt;

&lt;p&gt;I also have more information about how service points are associated with transactions.  We will not be attempting to tie workstations to service points as initially discussed.  Instead, we need a way to to set the allowed service points for a FOLIO operator (staff user) as well as a default for that user.  Then, when that user logs in, the service point is automatically set to their default.  They can then change to another as long as it&#8217;s in their list of allowed service points.  &lt;/p&gt;

&lt;p&gt;There was also some further discussion as to whether we need to support limiting the scope of a FOLIO operator&apos;s permission by service point.  Apparently this is something systems offer, but it didn&apos;t seem like a top priority to the RA SIG and we need to have more conversations with other SIGs about permission scope limits and what is really needed.  We might end up doing permission scope limiting by locations instead (or some component of a location like libraries).&lt;/p&gt;


</description>
                <environment></environment>
        <key id="10328">UXPROD-269</key>
            <summary>CRUD service points</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13649">UXPROD-771</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="5af5ed55244bc90a106063c7">Cate Boerema</assignee>
                                                                <reporter accountid="5af5ed55244bc90a106063c7">Cate Boerema</reporter>
                                    <labels>
                            <label>locations</label>
                            <label>resourceaccess</label>
                    </labels>
                <created>Tue, 27 Feb 2018 12:15:00 +0000</created>
                <updated>Wed, 16 Sep 2020 21:17:12 +0000</updated>
                            <resolved>Fri, 4 May 2018 10:01:25 +0000</resolved>
                                                    <fixVersion>Q2 2018</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                    <issuelinks>
                            <issuelinktype id="10000">
                    <name>Blocks</name>
                                            <outwardlinks description="blocks">
                                        <issuelink>
            <issuekey id="10167">UXPROD-72</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="10513">UXPROD-851</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="10217">UXPROD-4</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="10319">UXPROD-260</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="10329">UXPROD-270</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="10223">UXPROD-37</issuekey>
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