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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
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        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-266] Error messages for patrons</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-266</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;Per discussion here: &lt;a href=&quot;https://discuss.folio.org/t/loan-policies-renewing-on-fixed-due-date-schedule/1607/19&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://discuss.folio.org/t/loan-policies-renewing-on-fixed-due-date-schedule/1607/19&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;FOLIO needs to supply different error messages for patrons doing self-checkout and/or renewal than it supplies for FOLIO operators doing the same activities (e.g. the FOLIO operator messages should be much more specific).  &lt;/p&gt;

&lt;p&gt;Plan is to take an iterative approach to this:&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Iteration 1: Hard-coded error messages tailored to FOLIO operators (such as those described in 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UICHKOUT-66&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UICHKOUT-66&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Get Fixed Loan Period from Loan Policy&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UICHKOUT-66
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 and 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UIU-449&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UIU-449&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Get Fixed Renewal Period from Loan Policy&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UIU-449
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;li&gt;Iteration 2: Add hard-coded error messages tailored to patrons&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Related: 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-82&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-82&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Automated Patron Blocks&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-82
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 Check out patron block - &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-82&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://folio-org.atlassian.net/browse/UXPROD-82&lt;/a&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="10325">UXPROD-266</key>
            <summary>Error messages for patrons</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="10047">UXPROD-788</parent>
                                    <priority id="10005" iconUrl="https://dev.folio.org/assets/jira-priority/tbd.svg">TBD</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10000">Won&apos;t Do</resolution>
                                                        <assignee accountid="557058:dea2f026-f9d7-42e0-af50-31b385c95e3e">Cheryl Malmborg</assignee>
                                                                <reporter accountid="712020:e530422d-154a-4c37-b957-18a88051448e">Emma Boettcher</reporter>
                                    <labels>
                            <label>loans</label>
                            <label>resourceaccess</label>
                            <label>round_iv</label>
                    </labels>
                <created>Tue, 27 Feb 2018 10:08:05 +0000</created>
                <updated>Fri, 29 Dec 2023 12:45:28 +0000</updated>
                            <resolved>Wed, 5 Oct 2022 17:37:30 +0000</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>6</watches>
                                                                <comments>
                                                            <comment id="12142" author="712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2" created="Tue, 9 Oct 2018 11:29:46 +0000"  >&lt;p&gt;How does this relate to the NCIP/SIP2 protocolls used for self-service? Is this needed in orded to get that to work?&lt;/p&gt;</comment>
                                                            <comment id="12144" author="5af5ed55244bc90a106063c7" created="Wed, 10 Oct 2018 11:46:53 +0000"  >&lt;p&gt;Good question, &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; class=&quot;user-hover&quot; rel=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; data-account-id=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; accountid=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; rel=&quot;noreferrer&quot;&gt;Theodor Tolstoy (One-Group.se)&lt;/a&gt;.  I&apos;m guessing that NCIP and SIP2 are independent from this, but that, without this feature, the error messages that display for patrons would be the same that are displayed for staff.  Looping in &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=60dc7950ee648800687a4cdf&quot; class=&quot;user-hover&quot; rel=&quot;60dc7950ee648800687a4cdf&quot; data-account-id=&quot;60dc7950ee648800687a4cdf&quot; accountid=&quot;60dc7950ee648800687a4cdf&quot; rel=&quot;noreferrer&quot;&gt;Michelle Suranofsky&lt;/a&gt; for her thoughts.&lt;/p&gt;</comment>
                                                            <comment id="12148" author="60dc7950ee648800687a4cdf" created="Fri, 12 Oct 2018 11:56:16 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; My thought is the plan for iteration 1, 2 and 3 will work out well for the NCIP development.  NCIP (from the Lehigh view) is not patron facing so there is not an urgency for custom messages.  Hope that helps.  Please let me know if you need more feedback.  thank you!&lt;/p&gt;</comment>
                                                            <comment id="12152" author="5af5ed55244bc90a106063c7" created="Mon, 15 Oct 2018 09:46:12 +0000"  >&lt;p&gt;Thanks &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=60dc7950ee648800687a4cdf&quot; class=&quot;user-hover&quot; rel=&quot;60dc7950ee648800687a4cdf&quot; data-account-id=&quot;60dc7950ee648800687a4cdf&quot; accountid=&quot;60dc7950ee648800687a4cdf&quot; rel=&quot;noreferrer&quot;&gt;Michelle Suranofsky&lt;/a&gt;.  I believe Chalmers intends to use NCIP for self-checkout, so I guess they should just expect that, until this feature is addressed, the patrons will see the staff-facing messages.  &lt;/p&gt;

&lt;p&gt;+ &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; class=&quot;user-hover&quot; rel=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; data-account-id=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; accountid=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; rel=&quot;noreferrer&quot;&gt;Theodor Tolstoy (One-Group.se)&lt;/a&gt;&lt;/p&gt;</comment>
                                                            <comment id="12154" author="712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2" created="Tue, 16 Oct 2018 12:39:39 +0000"  >&lt;p&gt;For Chalmers, we are assuming that we will be able to handle the patron-facing messages in the self-checkout clients. So we are dropping this for now.&lt;/p&gt;</comment>
                                                            <comment id="12158" author="5d6eeadef989e00d8c7e897b" created="Fri, 29 Mar 2019 23:00:20 +0000"  >&lt;p&gt;Comment from the March meeting : codes for the error messages are a FOLIO features &lt;/p&gt;</comment>
                                                            <comment id="12161" author="62a96ae7192edb006f9f1bf9" created="Wed, 5 Oct 2022 17:37:30 +0000"  >&lt;p&gt;Unsure of what the problem we are trying to solve.&lt;/p&gt;

&lt;p&gt;cc: &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Adea2f026-f9d7-42e0-af50-31b385c95e3e&quot; class=&quot;user-hover&quot; rel=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; data-account-id=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; accountid=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; rel=&quot;noreferrer&quot;&gt;Cheryl Malmborg&lt;/a&gt;&#160;&lt;/p&gt;</comment>
                    </comments>
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                                                                <inwardlinks description="is blocked by">
                                        <issuelink>
            <issuekey id="10474">UXPROD-596</issuekey>
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                            <issuelinktype id="10003">
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