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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-2461] Improved error handing for multiple/single loan reference on templates incompatible with policies</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-2461</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;Split from 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-2222&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2222&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Clarify UI for real-time and batch/scheduled patron notices&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2222
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
.&lt;/p&gt;</description>
                <environment></environment>
        <key id="13156">UXPROD-2461</key>
            <summary>Improved error handing for multiple/single loan reference on templates incompatible with policies</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                            <label>error_handling</label>
                            <label>notice_error</label>
                            <label>patron_notice</label>
                    </labels>
                <created>Thu, 11 Jun 2020 21:13:24 +0000</created>
                <updated>Thu, 23 Feb 2023 10:15:05 +0000</updated>
                                                                                <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                <comments>
                                                            <comment id="15063" author="557058:8706d157-cdce-499e-99c4-4cd5ce1200ec" created="Fri, 12 Mar 2021 20:16:44 +0000"  >&lt;p&gt;Is it possible to get some more information on what this ticket means? Thanks.&lt;/p&gt;</comment>
                                                            <comment id="15065" author="632e12f7748d1bfcb85875fd" created="Tue, 21 Dec 2021 18:49:34 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt;&#160;I think that I have a library (and possibly multiple libraries) that may be impacted by this Jira and will likely want to rank this highly as a result. However, I want to verify that I understand what this means so I&apos;m going to outline the behavior we&apos;re seeing below. Would you be able to verify that the scenario adheres to this ticket and should not be filed as a separate bug?&lt;/p&gt;

&lt;p&gt;A library has a notice template for an overdue notice. The text looks something like this:&lt;br/&gt;
&#160;&lt;br/&gt;
&lt;em&gt;Dear &lt;tt&gt;user.firstName&lt;/tt&gt; &lt;tt&gt;user.lastName&lt;/tt&gt;,&lt;/em&gt;&lt;br/&gt;
&#160;__&#160;&lt;br/&gt;
&lt;em&gt;The due date has passed on the item(s) listed below. Fines may be accruing, so please renew online, if eligible,&#160;or&#160; return as soon as possible.&lt;/em&gt;&lt;br/&gt;
&#160;__&#160;&lt;br/&gt;
&lt;em&gt;If this item not renewed or returned, you will be billed for its replacement. Billed items cause borrowing privileges to be suspended without notice until material is returned or replaced or you pay for the material.&lt;/em&gt;&lt;br/&gt;
&#160;__&#160;&lt;br/&gt;
&lt;em&gt;&lt;ins&gt;Author&lt;/ins&gt;: &lt;tt&gt;item.primaryContributor&lt;/tt&gt;&lt;/em&gt;&lt;br/&gt;
&lt;em&gt;&lt;ins&gt;Title&lt;/ins&gt;: &lt;tt&gt;item.title&lt;/tt&gt;&lt;/em&gt;&lt;br/&gt;
&lt;em&gt;&lt;ins&gt;Call Number&lt;/ins&gt;: &lt;tt&gt;item.callNumber&lt;/tt&gt;&lt;/em&gt;&lt;br/&gt;
&lt;em&gt;&lt;ins&gt;Barcode&lt;/ins&gt;: &lt;tt&gt;item.barcode&lt;/tt&gt;&lt;/em&gt;&lt;br/&gt;
&lt;em&gt;&lt;ins&gt;Date Checked Out&lt;/ins&gt;: &lt;tt&gt;loan.initialBorrowDateTime&lt;/tt&gt;&lt;/em&gt;&lt;br/&gt;
&lt;em&gt;&lt;b&gt;&lt;ins&gt;Due Date&lt;/ins&gt;: &lt;tt&gt;loan.dueDateTime&lt;/tt&gt;&lt;/b&gt;&lt;/em&gt;&lt;br/&gt;
&#160;__&#160;&lt;br/&gt;
&lt;em&gt;Thank you for your prompt attention to this matter.&lt;/em&gt;&lt;br/&gt;
&#160;__&#160;&lt;br/&gt;
&lt;em&gt;Regards,&lt;/em&gt;&lt;br/&gt;
&#160;__&#160;&lt;br/&gt;
&lt;em&gt;Circulation Staff&lt;/em&gt;&lt;br/&gt;
&#160;&lt;br/&gt;
This intent is to use this template both on short term and long term loans. It seems to work well on short-term notice policies where&#160;&#8220;Send throughout the day without multiple loans/items. Useful for short-term loans.&#8221; is selected. However, on longer term notice policies where&#160;&#8220;Send overnight with multiple loans/items by patron. Useful for long-term loans.&#8221; is selected, the token information does not fill in appropriately.&#160;&lt;br/&gt;
&#160;&lt;br/&gt;
Does this mean that the library would need to maintain two separate notice templates - one with the multiple loans token and one without - to function in each case?&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10003">
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                                                                <inwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="46929">CIRC-719</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="11340">UXPROD-2222</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="58468">UICIRC-455</issuekey>
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