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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
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        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-2435] Anonymous request identifier for staff slips</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-2435</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;Institutions that keep their hold shelves in the library need hold slips that omit patron-identifying information.&lt;/p&gt;

&lt;p&gt;There are lots of tokens that can be used on the hold slips already, such as patron barcode, item barcode and request ID.  However, these may not be ideal.  Request ID, as system-generated UUID) is long and not very readable (it&apos;s also not available as a token in the patron notices, which makes it pretty useless in the hold slip).  Patron barcode may work for many institutions, but for some it contains sensitive information (at Chalmers it contains the Swedish equivalent of a social security number).&lt;/p&gt;

&lt;p&gt;The purpose of this feature is to make possible for institutions to include some readable, unique ID for requests.  This needs further discussion with the RA SIG, but some ideas include:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Could we use just the last 8 or so characters of the request ID?  Would that be unique enough?&lt;/li&gt;
	&lt;li&gt;Some systems generate a sequence with you initials, the last pick up date and two other characters&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Usecase: &lt;br/&gt;
As a library manager, and staff where my collection has open hold shelves, here I want the patron to be able to get to their books, but not having their name on the checkout slips (privacy)&lt;/p&gt;</description>
                <environment></environment>
        <key id="13150">UXPROD-2435</key>
            <summary>Anonymous request identifier for staff slips</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13681">UXPROD-19</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="-1">Unassigned</assignee>
                                                                <reporter accountid="5af5ed55244bc90a106063c7">Cate Boerema</reporter>
                                    <labels>
                            <label>staff_slips</label>
                            <label>staff_slips_tokens</label>
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                <created>Tue, 26 May 2020 11:28:42 +0000</created>
                <updated>Sun, 26 Nov 2023 23:22:29 +0000</updated>
                                                                                <due></due>
                            <votes>1</votes>
                                    <watches>16</watches>
                                                                <comments>
                                                            <comment id="14995" author="5af5ed55244bc90a106063c7" created="Tue, 26 May 2020 11:29:58 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc2769d17d8405fa4358ae&quot; class=&quot;user-hover&quot; rel=&quot;5afc2769d17d8405fa4358ae&quot; data-account-id=&quot;5afc2769d17d8405fa4358ae&quot; accountid=&quot;5afc2769d17d8405fa4358ae&quot; rel=&quot;noreferrer&quot;&gt;Siska&lt;/a&gt; please let me know if there is anything I should add or change.&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; class=&quot;user-hover&quot; rel=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; data-account-id=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; accountid=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; rel=&quot;noreferrer&quot;&gt;Darcy Branchini&lt;/a&gt; this really crosses our areas.  I didn&apos;t know which epic to put it in so I just stuck it in Requests.  Let me know if you have any thoughts.  I will also put this on the agenda to discuss with the RA SIG&lt;/p&gt;</comment>
                                                            <comment id="14997" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Tue, 26 May 2020 14:04:03 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt;, since this seems to be needed for both staff slips and notices (separate epics), then I&apos;d say yes, it&apos;s fine under requests. I&apos;m happy to help with this once it comes time to add tokens to these features.&lt;/p&gt;</comment>
                                                            <comment id="14999" author="632e148361dbef2805be710f" created="Mon, 8 Jun 2020 05:36:36 +0000"  >&lt;p&gt;A request HRID?&lt;/p&gt;</comment>
                                                            <comment id="15001" author="5af5ed55244bc90a106063c7" created="Mon, 8 Jun 2020 16:03:03 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc2769d17d8405fa4358ae&quot; class=&quot;user-hover&quot; rel=&quot;5afc2769d17d8405fa4358ae&quot; data-account-id=&quot;5afc2769d17d8405fa4358ae&quot; accountid=&quot;5afc2769d17d8405fa4358ae&quot; rel=&quot;noreferrer&quot;&gt;Siska&lt;/a&gt;.  We discussed this in the RA SIG meeting today.  No one on the call thought they needed this feature, but they also didn&apos;t have any objections to adding it to FOLIO.  You can see the notes from our conversation here: &lt;a href=&quot;https://folio-org.atlassian.net/wiki/display/RA/2020-06-08+Resource+Access+Meeting+Notes&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://folio-org.atlassian.net/wiki/display/RA/2020-06-08+Resource+Access+Meeting+Notes&lt;/a&gt;&lt;/p&gt;</comment>
                                                            <comment id="15003" author="5afc2769d17d8405fa4358ae" created="Tue, 9 Jun 2020 09:19:31 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e148361dbef2805be710f&quot; class=&quot;user-hover&quot; rel=&quot;632e148361dbef2805be710f&quot; data-account-id=&quot;632e148361dbef2805be710f&quot; accountid=&quot;632e148361dbef2805be710f&quot; rel=&quot;noreferrer&quot;&gt;Brooks Travis&lt;/a&gt; yes, something like that. Or another way to make the requests easy to find on the holdshelf for the patrons but without making it identifiable who&apos;s requested what.&lt;/p&gt;</comment>
                                                            <comment id="15005" author="712020:df62b6d1-46b4-472a-884b-c62c9ccb86e0" created="Tue, 9 Jun 2020 12:01:43 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e148361dbef2805be710f&quot; class=&quot;user-hover&quot; rel=&quot;632e148361dbef2805be710f&quot; data-account-id=&quot;632e148361dbef2805be710f&quot; accountid=&quot;632e148361dbef2805be710f&quot; rel=&quot;noreferrer&quot;&gt;Brooks Travis&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc2769d17d8405fa4358ae&quot; class=&quot;user-hover&quot; rel=&quot;5afc2769d17d8405fa4358ae&quot; data-account-id=&quot;5afc2769d17d8405fa4358ae&quot; accountid=&quot;5afc2769d17d8405fa4358ae&quot; rel=&quot;noreferrer&quot;&gt;Siska&lt;/a&gt; Shouldn&apos;t it be something tied to the patron instead of the request? So you can place several requests for one patron on the shelf together?&lt;/p&gt;</comment>
                                                            <comment id="15007" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Mon, 9 Nov 2020 08:31:50 +0000"  >&lt;p&gt;As we since the Covid outbreak have the request shelf publicly, we would need a good way to protect identities, not using name or personal identity numbers (=our barcodes).&lt;/p&gt;</comment>
                                                            <comment id="15009" author="62a11e19352bf40068d0dc00" created="Tue, 6 Apr 2021 19:05:04 +0000"  >&lt;p&gt;Our hold shelf is in the public area. With our current system we use the first three digits of the last name and first three digits of the first name. So a hold shelf slip for me would be MOR MAR.&lt;/p&gt;</comment>
                                                            <comment id="15011" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Thu, 8 Apr 2021 14:11:30 +0000"  >&lt;p&gt;I would like to second &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Adf62b6d1-46b4-472a-884b-c62c9ccb86e0&quot; class=&quot;user-hover&quot; rel=&quot;712020:df62b6d1-46b4-472a-884b-c62c9ccb86e0&quot; data-account-id=&quot;712020:df62b6d1-46b4-472a-884b-c62c9ccb86e0&quot; accountid=&quot;712020:df62b6d1-46b4-472a-884b-c62c9ccb86e0&quot; rel=&quot;noreferrer&quot;&gt;Cornelia Awenius&lt;/a&gt; &apos;s comment that it&apos;s preferably to have an alias per patron, to place all awaiting pickups for one patron together. &lt;/p&gt;

&lt;p&gt;For us I think it would be ok to have something like &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=62a11e19352bf40068d0dc00&quot; class=&quot;user-hover&quot; rel=&quot;62a11e19352bf40068d0dc00&quot; data-account-id=&quot;62a11e19352bf40068d0dc00&quot; accountid=&quot;62a11e19352bf40068d0dc00&quot; rel=&quot;noreferrer&quot;&gt;morganm@gvsu.edu&lt;/a&gt; suggests, easy to find for the patron. However, especially for public libraries, it would probably be better to have it more anonymized and more difficult to guess for friends, colleagues, husbands etc.&lt;/p&gt;</comment>
                                                            <comment id="15014" author="632e148361dbef2805be710f" created="Thu, 8 Apr 2021 14:43:28 +0000"  >&lt;p&gt;A User HRID? This would also be useful elsewhere.&lt;/p&gt;</comment>
                                                            <comment id="15017" author="62a11e19352bf40068d0dc00" created="Thu, 8 Apr 2021 15:06:43 +0000"  >&lt;p&gt;Would a patron know their HRID? Would that then be requiring patrons to remember another number? Since they use their library card for checkouts would Barcode be workable?&lt;/p&gt;</comment>
                                                            <comment id="15019" author="712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2" created="Thu, 8 Apr 2021 15:43:17 +0000"  >&lt;p&gt;But, would not a patron HRID on the slips by definition be PII? I think a request identifier is better in this case.&lt;/p&gt;</comment>
                                                            <comment id="15023" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Fri, 9 Apr 2021 11:19:26 +0000"  >&lt;p&gt;In our case, using barcode would not be a good option, since at Chalmers it&apos;s used for personal ID-number and should definitely not be displayed.&lt;/p&gt;

&lt;p&gt;To use the request identifier would split up the books to pick up and would probably make it hard for the patron to find all his/her books. I think we would get a lot of complaints from patrons about that.&lt;/p&gt;

&lt;p&gt;I cannot see a Patron HRID anywhere in the user record. Where is that and how is it (or will it be) constructed? If not based on the patron information such as birth date, would it still be PII?&lt;/p&gt;

&lt;p&gt;I think the discussion here proves that it would be great to have the alias configurable by tenant. &lt;img class=&quot;emoticon&quot; src=&quot;/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt; The need for privacy, placement of hold shelf and relations to patrons may differ between libraries as well as how certain user fields are used.&lt;/p&gt;</comment>
                                                            <comment id="15027" author="632e148361dbef2805be710f" created="Sun, 11 Apr 2021 21:22:54 +0000"  >&lt;p&gt;This could, potentially, be a good application for custom fields if we could tokenize them for use in slip/notice templates. Then, it could be managed via whatever system/workflow is used to populate the user records in FOLIO using whatever algorithm meets their needs.&lt;/p&gt;</comment>
                                                            <comment id="15030" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Mon, 7 Mar 2022 19:32:34 +0000"  >&lt;p&gt;This feature is marked DRAFT until &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e148361dbef2805be710f&quot; class=&quot;user-hover&quot; rel=&quot;632e148361dbef2805be710f&quot; data-account-id=&quot;632e148361dbef2805be710f&quot; accountid=&quot;632e148361dbef2805be710f&quot; rel=&quot;noreferrer&quot;&gt;Brooks Travis&lt;/a&gt; has a chance to review it for validity.&lt;/p&gt;</comment>
                                                            <comment id="15034" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Wed, 19 Oct 2022 14:49:29 +0000"  >&lt;p&gt;We&apos;re currently contemplating how to anonymize hold slips at Chalmers. We need to find a solution to use an alias that does not display personal information.&#160;&lt;br/&gt;
Has this feature has been discussed recently?&lt;/p&gt;</comment>
                                                            <comment id="15038" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Mon, 24 Oct 2022 10:32:24 +0000"  >&lt;p&gt;An additional thought. In order for the patron to understand where to find the book, the alias also should be possible to display in the discovery system. The patron-alias-token should be added to the appropriate API(s) handling patron empowement (edge-patron?).&lt;/p&gt;</comment>
                                                            <comment id="15041" author="622a2272a687c5006a62e730" created="Mon, 24 Apr 2023 15:20:40 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5d794c218ce6b60c3810eb8a&quot; class=&quot;user-hover&quot; rel=&quot;5d794c218ce6b60c3810eb8a&quot; data-account-id=&quot;5d794c218ce6b60c3810eb8a&quot; accountid=&quot;5d794c218ce6b60c3810eb8a&quot; rel=&quot;noreferrer&quot;&gt;Stephanie Buck&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A5986943b-3307-4cc2-95c9-fc0dbdd2551f&quot; class=&quot;user-hover&quot; rel=&quot;712020:5986943b-3307-4cc2-95c9-fc0dbdd2551f&quot; data-account-id=&quot;712020:5986943b-3307-4cc2-95c9-fc0dbdd2551f&quot; accountid=&quot;712020:5986943b-3307-4cc2-95c9-fc0dbdd2551f&quot; rel=&quot;noreferrer&quot;&gt;Kristina Dorrough&lt;/a&gt; &#8211; I stumbled upon this, and am wondering if it could be a simple solution for some LOC needs?&lt;/p&gt;</comment>
                                                            <comment id="15043" author="62f7ede55111209f4fe1a80e" created="Sun, 26 Nov 2023 23:22:29 +0000"  >&lt;p&gt;This issue was discussed during a recent RA SIG breakout session: &lt;a href=&quot;https://folio-org.atlassian.net/wiki/display/RA/2023-11-09+Resource+Access+Meeting+Notes&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://folio-org.atlassian.net/wiki/display/RA/2023-11-09+Resource+Access+Meeting+Notes&lt;/a&gt; (see notes)&lt;/p&gt;</comment>
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