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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-2384] Improved handling of send errors for patron notices (i.e., recovery, retry sending)</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-2384</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Problem:&lt;/b&gt; There are many steps in processing emails for patron notices, including: 1.) matching notice policies to location, material type, loan type and patron group using circulation rules; 2.) building emails from templates for each patron; 3.) running when scheduled; and 4.) sending to email service/server. An error might occur at any of those steps or the SMTP credentials might be incorrect or a bug or another issue might interfere with the processing of patron notices. Library staff need to know if notices are not being processed. Ideally they&apos;d prefer to have visibility of errors or problems, but also successful statistics (i.e., how many were sent overnight).&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Description:&lt;/b&gt; In early discussions about this feature, we&apos;ve identified a options and/or steps that improve this visibility of both successful and problematic processing of notices with information about which step failed.&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Visual of system health for patron notices (i.e., dashboard with go/no-go status for each module/component) (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-2382&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2382&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot; Visual of system health for patron notices (i.e., dashboard with go/no-go status for each module/component) &quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2382
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 Won&apos;t do)&lt;/li&gt;
	&lt;li&gt;&lt;b&gt;Improved handling of errors for patron notices (i.e., recovery, retry sending)&lt;/b&gt; (THIS FEATURE - 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-2384&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2384&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Improved handling of send errors for patron notices (i.e., recovery, retry sending)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2384
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;li&gt;Improved logging elated to patron notice processing (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-2385&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2385&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Improved logging related to patron notice processing&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2385
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;SPLIT: This feature is being split (April 2020) for each of these steps/options.&lt;/p&gt;</description>
                <environment></environment>
        <key id="13222">UXPROD-2384</key>
            <summary>Improved handling of send errors for patron notices (i.e., recovery, retry sending)</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                            <label>cap-mvp</label>
                            <label>error_handling</label>
                            <label>notice_error</label>
                            <label>patron_notice</label>
                            <label>split</label>
                    </labels>
                <created>Mon, 20 Apr 2020 20:22:07 +0000</created>
                <updated>Mon, 14 Aug 2023 16:18:13 +0000</updated>
                                                                                <due></due>
                            <votes>0</votes>
                                    <watches>3</watches>
                                                                <comments>
                                                            <comment id="14989" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Wed, 8 Dec 2021 08:44:46 +0000"  >&lt;p&gt;Closing this feature because the related work has indeed been completed.&lt;/p&gt;</comment>
                                                            <comment id="14990" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Thu, 17 Feb 2022 09:50:29 +0000"  >&lt;p&gt;Reopened, because actually&#160;MODSENDER-14&#160;was not completed, but &quot;Won&apos;t do&quot;.&lt;/p&gt;</comment>
                    </comments>
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            <issuekey id="11431">UXPROD-2385</issuekey>
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            <issuelink>
            <issuekey id="11427">UXPROD-4685</issuekey>
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                                                                <inwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="11277">UXPROD-2157</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="11429">UXPROD-2382</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="11437">UXPROD-2394</issuekey>
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