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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-2222] Clarify UI for real-time and batch/scheduled patron notices</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-2222</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Description:&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;Notices can be sent in batch at a configured time period (typically overnight during off peak hours), at the end of a check-in or check-out session or at the (exact) time defined by the policy. We&apos;ve been calling the last alternative &quot;real-time&quot; but that term has proven confusing to some users. It&apos;s been further complicated by the implementation of allowing FOLIO operators to include multiple loans/items on a notice template. Multiple loans/items cannot be included when a notice is sent in real time. Multiple loans/items and real-time sending options are mutually exclusive and yet they are defined in two different places. Multiple loans/item is included in a notice template and real-time is a option within the notice policy. &lt;/p&gt;

&lt;p&gt;The following spreadsheet shows a long term plan for which notices need to be implemented to include multiple loans/item and which notices will need to be sent in real-time - &lt;a href=&quot;https://docs.google.com/spreadsheets/d/1I8i1IUbuDz9XgBgSZ8xXmFymIQ9_R-Gc63I8RndEWiI/edit?usp=sharing&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://docs.google.com/spreadsheets/d/1I8i1IUbuDz9XgBgSZ8xXmFymIQ9_R-Gc63I8RndEWiI/edit?usp=sharing&lt;/a&gt;. &lt;/p&gt;

&lt;p&gt;An example of notices that might be sent both real-time and in batch depending on the loan type - short term or long term. For a long-term loan (days, weeks or months), notices would include multiple loans/items and sent during off-peak hours. For a short-term loan (minutely or hourly), notices would be sent in real time. &lt;/p&gt;

&lt;p&gt;&lt;b&gt;Proposed Implementations:&lt;/b&gt;&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;&lt;img class=&quot;emoticon&quot; src=&quot;/images/icons/emoticons/check.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt; Replace the &quot;real-time&quot; checkbox with options (exact wording still to be fleshed out) that would be dependent on type of triggering event. For example, due date/time (used for courtesy and overdue notices) would allow a user to select either &quot;real-time (multiple loans not included)&quot; and &quot;scheduled batch (with multiple loans)&quot; for a field labeled &quot;Process as.&quot; A check in or check out triggering event would not allow a user to select either of these options because they will always be processed by session and multiple loans/item would be included.&lt;/li&gt;
	&lt;li&gt;&lt;b&gt;MOVED to UXPROD-2461&lt;/b&gt; Notice templates that include multiple loans/items and use real-time should fail gracefully. The loop should just loop through the single loan/item.&lt;/li&gt;
	&lt;li&gt;&lt;b&gt;MOVED to UXPROD-2461&lt;/b&gt; Notice templates that include a single loan/item and are set to process in batch should also fail gracefully. We could either send individual notices for each loan in the queue and/or notify the library (FOLIO admin) that there&apos;s a potential configuration error. The risk in sending individual notices is that if a patron has 100 loans, they would receive 100 individual notices.&lt;/li&gt;
&lt;/ul&gt;

</description>
                <environment></environment>
        <key id="11340">UXPROD-2222</key>
            <summary>Clarify UI for real-time and batch/scheduled patron notices</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                            <label>cap-mvp</label>
                            <label>split</label>
                    </labels>
                <created>Tue, 7 Jan 2020 23:19:27 +0000</created>
                <updated>Wed, 16 Sep 2020 21:16:38 +0000</updated>
                            <resolved>Thu, 11 Jun 2020 21:19:25 +0000</resolved>
                                                    <fixVersion>Q2 2020</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                <comments>
                                                            <comment id="16964" author="5afc2769d17d8405fa4358ae" created="Tue, 3 Mar 2020 13:47:01 +0000"  >&lt;p&gt;Is this still scheduled for Q2?&lt;/p&gt;</comment>
                                                            <comment id="16966" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Wed, 22 Apr 2020 16:43:56 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc2769d17d8405fa4358ae&quot; class=&quot;user-hover&quot; rel=&quot;5afc2769d17d8405fa4358ae&quot; data-account-id=&quot;5afc2769d17d8405fa4358ae&quot; accountid=&quot;5afc2769d17d8405fa4358ae&quot; rel=&quot;noreferrer&quot;&gt;Siska&lt;/a&gt;, I believe this is going to happen in Q3. I&apos;m hoping to do the first story (part 1) (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UICIRC-454&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UICIRC-454&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Remove real-time checkbox and clarify UI on notice policy&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UICIRC-454
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
) in Q2.&lt;/p&gt;</comment>
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                            <issuelinktype id="10003">
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                                            <outwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="46929">CIRC-719</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="58870">UICIRC-454</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="13156">UXPROD-2461</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="58468">UICIRC-455</issuekey>
        </issuelink>
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