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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-2195] Send patron notices for user initiated fee/fine events - transfer, waive or cancel</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-2195</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;Extension of 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1588&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1588&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Send patron notices for user initiated fee/fine events, such as a new manual charge or payment (i.e., fee/fine receipt or new charge notice) via email&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1588
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Purpose/Problem:&lt;/b&gt;&lt;br/&gt;
When 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1588&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1588&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Send patron notices for user initiated fee/fine events, such as a new manual charge or payment (i.e., fee/fine receipt or new charge notice) via email&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1588
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 developed, only payment and a new fee/fine charge were addressed. There are other &quot;actions&quot; that can be taken on a fee/fine, including transfer, waive and cancel/error. Right now (Jan 2020), UI has already been developed that gives a FOLIO operator (library staff) the option to &quot;notify patron&quot; as a checkbox during the processing of one of these actions. In developing this feature, the notice would actually be sent when this checkbox is checked. Each linked story below shows a screenshot of this checkbox.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Description:&lt;/b&gt;&lt;br/&gt;
Send patron notices for transfer, waive or cancel (error) fee/fine &quot;actions.&quot; &lt;/p&gt;

&lt;p&gt;&lt;b&gt;Implementation Thoughts:&lt;/b&gt;&lt;br/&gt;
This has already been developed for payment which is another type of &quot;action.&quot; Since this solution is using the same template for payment, waive, transfer or cancel, it seems this wouldn&apos;t be too complicated to implement. Eventually, a longer term solution should include a way to configure different templates for different actions.&lt;/p&gt;

</description>
                <environment></environment>
        <key id="11219">UXPROD-2195</key>
            <summary>Send patron notices for user initiated fee/fine events - transfer, waive or cancel</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                    </labels>
                <created>Thu, 12 Dec 2019 21:00:37 +0000</created>
                <updated>Wed, 16 Sep 2020 21:16:36 +0000</updated>
                            <resolved>Fri, 21 Feb 2020 18:21:19 +0000</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>1</watches>
                                                                <comments>
                                                            <comment id="16930" author="5af5ed55244bc90a106063c7" created="Wed, 18 Dec 2019 12:14:43 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; class=&quot;user-hover&quot; rel=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; data-account-id=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; accountid=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; rel=&quot;noreferrer&quot;&gt;Darcy Branchini&lt;/a&gt; is this split from cap-mvp feature?  If so, it needs the cap-mvp-split label&lt;/p&gt;</comment>
                                                            <comment id="16931" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Fri, 24 Jan 2020 17:36:31 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt;, this was overlooked when the feature 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1588&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1588&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Send patron notices for user initiated fee/fine events, such as a new manual charge or payment (i.e., fee/fine receipt or new charge notice) via email&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1588
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 was initially logged and completed. I don&apos;t believe it&apos;s cap-mvp, but &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aa957226f-df85-4fc8-97f4-8b27a26029ed&quot; class=&quot;user-hover&quot; rel=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; data-account-id=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; accountid=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; rel=&quot;noreferrer&quot;&gt;Holly Mistlebauer&lt;/a&gt; might feel differently. Also, the UI is already there so that might be confusing to the user if it&apos;s not functional. &lt;/p&gt;</comment>
                                                            <comment id="16932" author="5af5ed55244bc90a106063c7" created="Mon, 27 Jan 2020 09:16:42 +0000"  >&lt;p&gt;Thanks &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; class=&quot;user-hover&quot; rel=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; data-account-id=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; accountid=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; rel=&quot;noreferrer&quot;&gt;Darcy Branchini&lt;/a&gt;.  Looks like folks are ranking this and, as you said, it doesn&apos;t seem like a top priority to those who have ranked.&lt;/p&gt;

&lt;p&gt;Where is the non-functional UI?  We might want to hide that until the functionality is actually working.&lt;/p&gt;</comment>
                                                            <comment id="16933" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Tue, 28 Jan 2020 19:14:49 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt;, each of the linked stories show the non-functional &quot;notify patron&quot; checkbox. It appears in the modal during the processing of a transfer, waive or cancel and it doesn&apos;t do anything at this time. &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aa957226f-df85-4fc8-97f4-8b27a26029ed&quot; class=&quot;user-hover&quot; rel=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; data-account-id=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; accountid=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; rel=&quot;noreferrer&quot;&gt;Holly Mistlebauer&lt;/a&gt;, are you okay with hiding this checkbox temporarily until we can get to this feature?&lt;/p&gt;</comment>
                                                            <comment id="16934" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Sun, 2 Feb 2020 19:18:50 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; class=&quot;user-hover&quot; rel=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; data-account-id=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; accountid=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; rel=&quot;noreferrer&quot;&gt;Darcy Branchini&lt;/a&gt;:  The workaround isn&apos;t bad.  If a fee/fine is waived or cancelled the staff member could print the screen as a &quot;receipt&quot; for the patron.  (Transfers won&apos;t be fully functioning in the MVP.)  I&apos;m o.k. with this if the implementing sites are.&lt;/p&gt;</comment>
                                                            <comment id="16935" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Mon, 3 Feb 2020 16:00:42 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aa957226f-df85-4fc8-97f4-8b27a26029ed&quot; class=&quot;user-hover&quot; rel=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; data-account-id=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; accountid=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; rel=&quot;noreferrer&quot;&gt;Holly Mistlebauer&lt;/a&gt;, Vega needed some backend work and these stories are ready, so we&apos;ll go ahead with at least waive and cancel now. Since transfers won&apos;t be fully functioning, should we skip those for now? Or can they still implement notices for what&apos;s there already?&lt;/p&gt;</comment>
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            <issuekey id="69284">MODFEE-20</issuekey>
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