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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
    </build-info>

<item>
            <title>[UXPROD-2165] Notify user when item(s) are aged to lost (automated f/f)</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-2165</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation or problem:&lt;/b&gt; &lt;br/&gt;
The only automated fee/fine notice that&apos;s been implemented is an overdue fee/fine that&apos;s triggered when the overdue fee/fine is charged upon return or renewal by patron. Eventually, if an item isn&apos;t returned after it&apos;s overdue, it&apos;s automatically aged to lost by the system. We need notices to support this feature.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Use case(s):&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;As library staff, I want to send a notice to all patrons that have borrowed items with a status change to &quot;aged to lost.&quot;&lt;/li&gt;
	&lt;li&gt;As library staff, I want to send reminder notices to all patrons that have borrowed items with a status of &quot;aged to lost&quot; (&lt;em&gt;until that item is charged a fee/fine&lt;/em&gt;).&lt;/li&gt;
	&lt;li&gt;As library staff, I want to send a notice to all patrons charged lost item fee/fine(s), including amount to charge for the item and/or associated processing fees, as single notice.&lt;/li&gt;
	&lt;li&gt;As library staff, I want to send a notice to all patrons with adjusted lost item fee/fine(s) due to the item(s) being replaced or returned.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;These are notices to support 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1857&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1857&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Fee/fine Policies for Lost Item Fees&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1857
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 and 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-87&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-87&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Loan: Aged to Lost using SET COST&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-87
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
. &lt;/p&gt;

&lt;p&gt;&lt;b&gt;In scope:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Need to send a notice when item status is changed to &quot;aged to lost.&quot;&lt;/li&gt;
	&lt;li&gt;Need to send notices reminding a patron that an item&apos;s status has been changed to &quot;aged to lost.&quot;&lt;/li&gt;
	&lt;li&gt;Need to send a notice when a lost item fee/fine (and it&apos;s associated processing fees, if applicable per policy) are charged to patron.&lt;/li&gt;
	&lt;li&gt;Need to send a notice when adjustments are made to a lost item fee/fine, such as (and again, if applicable per lost item fee policy):
	&lt;ul&gt;
		&lt;li&gt;If lost item returned, remove lost item processing fee - cancel or refund if paid (fully or partially)&lt;/li&gt;
		&lt;li&gt;If lost item replaced, remove lost item processing fee - cancel or refund if paid (fully or partially)&lt;/li&gt;
		&lt;li&gt;If replacements are allowed and a replacement processing fee is charged&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;Need to adjust processing fees associated with the lost item (set cost) as defined by the policy (see above) and any reminder notices need to reflect any adjustments&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Out of scope:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Actual cost fees/fines (instead of set cost) notices (blocked by 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-2572&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2572&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Loan: Aged to Lost using ACTUAL COST&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2572
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;li&gt;Statements including status of all (outstanding) fees/fines by patron (
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-2113&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2113&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Notify user of all fees/fines owed (summary statement)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2113
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Proposed solution/stories:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;BE story for storage of new triggers&lt;/li&gt;
	&lt;li&gt;BE stories for processing/logic of new triggers&lt;/li&gt;
	&lt;li&gt;FE story to add new triggers to UI&lt;/li&gt;
	&lt;li&gt;New triggers:
	&lt;ul&gt;
		&lt;li&gt;Add a new trigger under loan in notice policy titled &quot;Aged to lost&quot;&lt;/li&gt;
		&lt;li&gt;Add a new trigger under fee/fine in notice policy titled &quot;Aged to lost fee/fine&quot; (NOTE: might include the charge for the item plus a processing fee)&lt;/li&gt;
		&lt;li&gt;Add a new trigger under fee/fine in notice policy titled &quot;Aged to lost &amp;amp; returned - adjusted fee/fine&quot;&lt;/li&gt;
		&lt;li&gt;Add a new trigger under fee/fine in notice policy titled &quot;Aged to lost &amp;amp; replaced - adjusted fee/fine&quot;&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Preferably needs to support multiple fee/fines for each patron due to one or more associated fees (set cost plus processing fees). Also, if a patron has several items meeting the aged to lost fee/fine policy criteria, then these should be bundled into a single notice. See 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-2252&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2252&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Multiple fee/fine charges or actions (pay, waive, transfer, error or refund) on a single notice for a patron&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2252
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Open&lt;/span&gt;
            &lt;/span&gt;
.&lt;/p&gt;

</description>
                <environment></environment>
        <key id="11279">UXPROD-2165</key>
            <summary>Notify user when item(s) are aged to lost (automated f/f)</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                            <label>Lehigh(round_ii+mvp)</label>
                            <label>cap-mvp</label>
                            <label>po-mvp</label>
                            <label>q4-2019-at-risk</label>
                            <label>q4-2019-spillover</label>
                    </labels>
                <created>Tue, 26 Nov 2019 13:24:47 +0000</created>
                <updated>Mon, 3 Jul 2023 08:11:52 +0000</updated>
                            <resolved>Thu, 14 Jan 2021 16:30:15 +0000</resolved>
                                                    <fixVersion>R1 2021</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>1</watches>
                                                                <comments>
                                                            <comment id="16883" author="62a96ae7192edb006f9f1bf9" created="Mon, 9 Dec 2019 14:42:08 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aa957226f-df85-4fc8-97f4-8b27a26029ed&quot; class=&quot;user-hover&quot; rel=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; data-account-id=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; accountid=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; rel=&quot;noreferrer&quot;&gt;Holly Mistlebauer&lt;/a&gt;, is all the work complete for Team Vega/&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; class=&quot;user-hover&quot; rel=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; data-account-id=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; accountid=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; rel=&quot;noreferrer&quot;&gt;Darcy Branchini&lt;/a&gt; to proceed on this story? I think &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1857&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://folio-org.atlassian.net/browse/UXPROD-1857&lt;/a&gt; is the only dependency?&lt;/p&gt;</comment>
                                                            <comment id="16884" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Tue, 17 Dec 2019 21:25:45 +0000"  >&lt;p&gt;I have updated this issue to have the correct dependencies.  This features is blocked by 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-87&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-87&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Loan: Aged to Lost using SET COST&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-87
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 and 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-501&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-501&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Loan: Declared Lost&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-501
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
.  It can be started when one of these features has been developed but cannot be completed until both are.&lt;/p&gt;</comment>
                    </comments>
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                            <issuelinktype id="10010">
                    <name>Continues</name>
                                                                <inwardlinks description="is continued by">
                                        <issuelink>
            <issuekey id="12318">UXPROD-3573</issuekey>
        </issuelink>
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            <issuekey id="48916">CIRC-963</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="48917">CIRC-964</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="48890">CIRC-1048</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="49089">CIRC-1065</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="30210">CIRCSTORE-248</issuekey>
        </issuelink>
            <issuelink>
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            <issuekey id="69334">MODFEE-147</issuekey>
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            <issuelink>
            <issuekey id="58889">UICIRC-515</issuekey>
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            <issuelink>
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        </issuelink>
            <issuelink>
            <issuekey id="11122">UXPROD-1857</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="11409">UXPROD-2260</issuekey>
        </issuelink>
                            </inwardlinks>
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                                                        </issuelinktype>
                            <issuelinktype id="10007">
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