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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-2156] Configure &quot;from&quot; and &quot;reply-to&quot; address for patron notices by location or other criteria</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-2156</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Purpose/Problem:&lt;/b&gt; Right now the &quot;from&quot; and &quot;reply-to&quot; address can be configured at the tenant level. Many institutions use different email addresses for each library in the location hierarchy (with different staff monitoring those addresses). A workaround is to use a single from address with library location contact information in the notice itself. After discussing this with the RA SIG on 11/14/19, it was decided that this was not a good long term solution.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Description:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Need to be able to configure the &quot;from&quot; and &quot;reply-to&quot; address for each library location.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Implementation Thoughts:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Depending on specific needs, this could be an added field in the location hierarchy for the library (or any/all levels of the hierarchy), a setting in the notice policy or template, or tenant level setting.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Additional open issues&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Once address information is available, how do you then choose which address the notice uses? Some emails are pre-scheduled, and some are sent in real-time.&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="13166">UXPROD-2156</key>
            <summary>Configure &quot;from&quot; and &quot;reply-to&quot; address for patron notices by location or other criteria</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10005" iconUrl="https://dev.folio.org/assets/jira-priority/tbd.svg">TBD</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                            <label>notice_enhancement</label>
                            <label>notice_other</label>
                            <label>patron_notice</label>
                            <label>round_iv</label>
                    </labels>
                <created>Fri, 15 Nov 2019 20:21:22 +0000</created>
                <updated>Wed, 26 Jul 2023 18:23:23 +0000</updated>
                                                                                <due></due>
                            <votes>2</votes>
                                    <watches>12</watches>
                                                                <comments>
                                                            <comment id="17405" author="632e148361dbef2805be710f" created="Thu, 19 Dec 2019 04:50:21 +0000"  >&lt;p&gt;Perhaps making the &#8220;reply-to&#8221; address configurable, instead?&lt;/p&gt;</comment>
                                                            <comment id="17407" author="5c48911b54e1e6466b11f38c" created="Tue, 11 Jan 2022 17:33:26 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt; Darcy and I had a conversation about this since both 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-1007&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1007&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Location settings should include contact info (email, phone, address) for use as tokens notices and slips&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1007
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-current jira-macro-single-issue-export-pdf&quot;&gt;In Refinement&lt;/span&gt;
            &lt;/span&gt;
 would fall into my bucket, and 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UITEN-161&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UITEN-161&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Add additional fields to Settings --&amp;gt; Tenant --&amp;gt; General --&amp;gt; Addresses to support use as tokens in notices&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UITEN-161
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-current jira-macro-single-issue-export-pdf&quot;&gt;In Refinement&lt;/span&gt;
            &lt;/span&gt;
 isn&apos;t really owned by anyone, but was another possible approach to the configuration choices. We should talk before you move forward in working on any of the parts on your end.&lt;/p&gt;</comment>
                    </comments>
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