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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-2112] New triggers for overdue then recalled, and recalled and overdue</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-2112</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Current situation or problem:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Overdue and recall triggers are both available as separated triggers now in FOLIO. This feature would support two new types of combined triggers in order to allow administrators to define a separate or different notice template for overdue loaned items that are then recalled by another patron or recalled items that are also overdue. This is needed because different language and policies are applied for these loans in order to express the urgency and inflated fee/fines since another patron is waiting for the item.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Proposed solution/stories:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Two scenarios need to be supported so it&apos;ll be two new triggers:
	&lt;ul&gt;
		&lt;li&gt;Loan/item is first overdue, and then it is recalled &amp;#8211; considered a special &lt;b&gt;&lt;em&gt;recall&lt;/em&gt;&lt;/b&gt; notice (would be sent once upon recall)&lt;/li&gt;
		&lt;li&gt;An item is recalled and overdue &amp;#8211; considered a type of &lt;b&gt;&lt;em&gt;overdue&lt;/em&gt;&lt;/b&gt; notice (would be sent one times or more as reminder notices)&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;Stories:
	&lt;ul&gt;
		&lt;li&gt;BE story for storage for each of the two new triggers&lt;/li&gt;
		&lt;li&gt;BE story for processing/logic for each of the two new triggers&lt;/li&gt;
		&lt;li&gt;BE story to stop &quot;regular&quot; overdue notices when an item is overdue and it&apos;s recalled (if that trigger is being used)&lt;/li&gt;
		&lt;li&gt;FE story to add new trigger to notice policy for each of the two new triggers&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="13234">UXPROD-2112</key>
            <summary>New triggers for overdue then recalled, and recalled and overdue</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                            <label>new_notice</label>
                            <label>patron_notice</label>
                            <label>round_iv</label>
                    </labels>
                <created>Fri, 11 Oct 2019 14:15:34 +0000</created>
                <updated>Thu, 23 Feb 2023 10:16:33 +0000</updated>
                                                                                <due></due>
                            <votes>3</votes>
                                    <watches>16</watches>
                                                                <comments>
                                                            <comment id="17361" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Wed, 17 Jun 2020 21:15:07 +0000"  >&lt;p&gt;Chicago comment from Round IV Outliers spreadsheet: Currently even if we recall an item, the notices go out on the schedule of the original loan. So while they patron gets the initial recall notices, the reminders (and the &lt;em&gt;language&lt;/em&gt; of the reminder) are on based on the original due date. Also, it would calculate fines and age to lost on the schedule of the original loan, not based on the recall due date.We do few recalls these days, but when we do it&apos;s for things like course reserve, where we can&apos;t have this ambiguity.	-Tod Olson&lt;/p&gt;</comment>
                                                            <comment id="17364" author="5af5ed55244bc90a106063c7" created="Tue, 30 Jun 2020 09:19:39 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; class=&quot;user-hover&quot; rel=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; data-account-id=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; accountid=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; rel=&quot;noreferrer&quot;&gt;Darcy Branchini&lt;/a&gt;, as I was writing &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-801?focusedCommentId=106001&amp;amp;page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;this comment on CIRC-810&lt;/a&gt;, it occurred to me that you might need two separate notice triggers for the following scenarios:&lt;/p&gt;

&lt;ol&gt;
	&lt;li&gt;Recalled item becomes overdue - Here you want to say &quot;Your recalled item is now overdue.  When recalled items are overdue, elevated fees and fines apply.&quot;&lt;/li&gt;
	&lt;li&gt;Overdue item is recalled - Here you might want to say &quot;Your overdue item has now been recalled meaning elevated fees and fines will now apply&quot;&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;My point is that wording might need to be slightly different.  I could be wrong about this, but it&apos;s probably something to discuss with the RA SIG if you haven&apos;t already.&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aa957226f-df85-4fc8-97f4-8b27a26029ed&quot; class=&quot;user-hover&quot; rel=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; data-account-id=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; accountid=&quot;557058:a957226f-df85-4fc8-97f4-8b27a26029ed&quot; rel=&quot;noreferrer&quot;&gt;Holly Mistlebauer&lt;/a&gt;, I don&apos;t know if you have considered how fees and fines will be applied to loans that were already overdue when the item was recalled.  Will the elevated fees and fines apply to all days overdue or only the days after which the item was recallled.&lt;/p&gt;</comment>
                                                            <comment id="17369" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Wed, 15 Jul 2020 18:01:06 +0000"  >&lt;p&gt;I think you&apos;re right about this &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt;, thanks for bringing this to my attention.&lt;/p&gt;</comment>
                                                            <comment id="17371" author="557058:8eb52188-0565-4921-b55b-b0b42e919590" created="Wed, 17 Nov 2021 19:17:46 +0000"  >&lt;p&gt;There doesn&apos;t seem to have been any recent actions on this, Is there a way to prioritize this?&lt;/p&gt;</comment>
                                                            <comment id="17373" author="557058:8eb52188-0565-4921-b55b-b0b42e919590" created="Thu, 27 Jan 2022 20:49:07 +0000"  >&lt;p&gt;I see there&apos;s been no response to my query about this from November. Any update?&lt;/p&gt;</comment>
                                                            <comment id="17375" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Mon, 31 Jan 2022 13:26:37 +0000"  >&lt;p&gt;Sorry, I have been (trying to) working on features that were higher up in the Kiwi pointing excercise + looking at what availabilty Vega has.&lt;/p&gt;</comment>
                                                            <comment id="17377" author="632e148361dbef2805be710f" created="Mon, 14 Feb 2022 22:43:02 +0000"  >&lt;p&gt;Massey is also interested in this functionality.&lt;/p&gt;</comment>
                                                            <comment id="17378" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Mon, 14 Mar 2022 16:31:24 +0000"  >&lt;p&gt;Note to Julie: When this feature gets addressed, should&#160;CIRC-1163&#160;be part of the feature?&lt;/p&gt;</comment>
                                                            <comment id="17380" author="557058:8eb52188-0565-4921-b55b-b0b42e919590" created="Fri, 9 Sep 2022 14:36:21 +0000"  >&lt;p&gt;I&apos;ll note that Chicago has discovered that it an item&apos;s due date is truncated (by for example a recall) such that multiple courtesy or overdue notices would be sent, FOLIO combines those into a single email notice but repeats the loan info for the item as many times as the notice template would be invoked.&lt;/p&gt;

&lt;p&gt;It&apos;s also not clear to me if this feature takes into account the need to send a different type of courtesy notice for recalled items that are not yet due, in addition to the original recall notice AND any overdue recall notices. Is there another Jira that specs that out?&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10003">
                    <name>Relates</name>
                                            <outwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="49106">CIRC-1163</issuekey>
        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="11557">UXPROD-2424</issuekey>
        </issuelink>
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