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        <build-number>100246</build-number>
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<item>
            <title>[UXPROD-1876] Refund enhancement: Implement issue credit for paid fees/fines and apply credit options for outstanding fees/fines</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-1876</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;font color=&quot;#DE350B&quot;&gt;&lt;b&gt;IMPORTANT NOTE:  Holly ran out of time to finish this feature.  As of her retirement on January 31, 2023, she still doesn&apos;t have all of the final mock-ups from Kimie.  She has asked Kimie to attach the final mock-ups 9r links to the final mock-ups) to this JIRA ticket when they are done. The draft mock-ups and requirements are available at &lt;a href=&quot;https://docs.google.com/presentation/d/1W8WdH3iDNNuF6IkFKH7sirdc5DuqCtmh/edit?usp=sharing&amp;amp;ouid=109009310759711366749&amp;amp;rtpof=true&amp;amp;sd=true&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://docs.google.com/presentation/d/1W8WdH3iDNNuF6IkFKH7sirdc5DuqCtmh/edit?usp=sharing&amp;amp;ouid=109009310759711366749&amp;amp;rtpof=true&amp;amp;sd=true&lt;/a&gt;. If you have questions, contact the RA SIG Refund Subgroup on Slack channel #ra-refund-subgroup.&lt;/b&gt;&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Status as of January 19, 2023...&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;We are currently waiting for Kimie Kester to complete the screen mock-ups for this feature (see 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UX-504&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UX-504&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Update/add fee/fine pages due to changes in refund processing&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10318?size=medium&quot; /&gt;
            UX-504
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-current jira-macro-single-issue-export-pdf&quot;&gt;In Review&lt;/span&gt;
            &lt;/span&gt;
).&lt;/li&gt;
	&lt;li&gt;Holly is retiring on January 31st, so she is not likely to complete this feature.&lt;/li&gt;
	&lt;li&gt;The mock-ups and requirements are available at &lt;a href=&quot;https://docs.google.com/presentation/d/1W8WdH3iDNNuF6IkFKH7sirdc5DuqCtmh/edit?usp=sharing&amp;amp;ouid=109009310759711366749&amp;amp;rtpof=true&amp;amp;sd=true&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://docs.google.com/presentation/d/1W8WdH3iDNNuF6IkFKH7sirdc5DuqCtmh/edit?usp=sharing&amp;amp;ouid=109009310759711366749&amp;amp;rtpof=true&amp;amp;sd=true&lt;/a&gt;.&lt;/li&gt;
	&lt;li&gt;If you have questions about what was decided, David Bottorff is an excellent resource.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Status as of September 30, 2022...&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Holly held a series of meetings with the RA SIG this summer to identify what is needed.  See the details at &lt;a href=&quot;https://docs.google.com/presentation/d/1LgbcXIMkn-RZkdxf9ACNpXXvUMofWIs6/edit?usp=sharing&amp;amp;ouid=109009310759711366749&amp;amp;rtpof=true&amp;amp;sd=true&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://docs.google.com/presentation/d/1LgbcXIMkn-RZkdxf9ACNpXXvUMofWIs6/edit?usp=sharing&amp;amp;ouid=109009310759711366749&amp;amp;rtpof=true&amp;amp;sd=true&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;Holly put this feature on hold due in August 2022 to another higher priority feature.&lt;/li&gt;
	&lt;li&gt;The RA SIG refund subgroup meetings will resume in October 2022.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;font color=&quot;#205081&quot;&gt;On July 11, 2019 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-106&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-106&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Refund paid fees/fines and create report  (mostly finished in Q3 2020 but not released)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-106
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 Refund paid fees/fines was split into two issues:&lt;br/&gt;
* 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-106&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-106&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Refund paid fees/fines and create report  (mostly finished in Q3 2020 but not released)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-106
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 Refund paid fees/fines (this is a basic refund)&lt;br/&gt;
* 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-1876&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1876&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Refund enhancement: Implement issue credit for paid fees/fines and apply credit options for outstanding fees/fines&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1876
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
 Use fee/fine refund to pay other fees/fines&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;Some details...&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Attachment &lt;font color=&quot;#d04437&quot;&gt;Refund Fees_Fines - Processing.png&lt;/font&gt; contains the details of this feature as determined by the RA SIG to date.  We will be revisiting this feature before the user stories are written.&lt;/li&gt;
	&lt;li&gt;A refund will be started by locating the fee/fine to refund starting from User Information and going to Fee/Fine History.  The fee/fine to refund (or can do several at once) will be selected and then the refund modal will appear (as shown by attached image &lt;font color=&quot;#d04437&quot;&gt;Refund Fees_Fines - Transaction.png&lt;/font&gt;).&lt;/li&gt;
	&lt;li&gt;If the patron owes other fees/fines they will be presented as for possible payment using the refund (as shown by attached image &lt;font color=&quot;#d04437&quot;&gt;Refund Fees_Fines - Pay Other FFs.png&lt;/font&gt;).&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="13018">UXPROD-1876</key>
            <summary>Refund enhancement: Implement issue credit for paid fees/fines and apply credit options for outstanding fees/fines</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13654">UXPROD-792</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="-1">Unassigned</assignee>
                                                                <reporter accountid="5af5ed55244bc90a106063c7">Cate Boerema</reporter>
                                    <labels>
                            <label>Current-ff-work</label>
                            <label>Unassigned-from-Holly</label>
                            <label>feesfines</label>
                            <label>resourceaccess</label>
                    </labels>
                <created>Thu, 11 Jul 2019 23:11:56 +0000</created>
                <updated>Tue, 31 Jan 2023 15:41:12 +0000</updated>
                                                                            <component>Fees/Fines</component>
                        <due></due>
                            <votes>0</votes>
                                    <watches>4</watches>
                                                                <comments>
                                                            <comment id="17215" author="557058:56d17d25-b547-4ef9-a521-1e213f0374b3" created="Tue, 31 Jan 2023 15:40:36 +0000"  >&lt;p&gt;Holly and I reviewed these mock-ups briefly together prior to her retirement.&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;The mock-ups related to Settings are in:&lt;br/&gt;
&lt;b&gt;FOLIO UX Designs &amp;gt; Settings &amp;gt; Users &amp;gt; Fee/fine&lt;/b&gt;&lt;br/&gt;
&lt;a href=&quot;https://drive.google.com/drive/folders/1TmGCh_L680BKgdZPLvDYfFC-ZzKqs_HC?usp=share_link&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://drive.google.com/drive/folders/1TmGCh_L680BKgdZPLvDYfFC-ZzKqs_HC?usp=share_link&lt;/a&gt;&lt;/li&gt;
	&lt;li&gt;The rest of the mock-ups for the Users app and modals are in:&lt;br/&gt;
&lt;b&gt;FOLIO UX Designs &amp;gt; Users &amp;gt; Fees and Fines &amp;gt; Refund processing&lt;/b&gt;&lt;br/&gt;
&lt;a href=&quot;https://drive.google.com/drive/folders/1y2ecCNh_WfnloIE6e_V0Z06nKCP515D2?usp=share_link&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://drive.google.com/drive/folders/1y2ecCNh_WfnloIE6e_V0Z06nKCP515D2?usp=share_link&lt;/a&gt;&lt;/li&gt;
&lt;/ol&gt;
</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10000">
                    <name>Blocks</name>
                                                                <inwardlinks description="is blocked by">
                                        <issuelink>
            <issuekey id="10193">UXPROD-106</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="11665">UXPROD-2717</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10008">
                    <name>Defines</name>
                                                                <inwardlinks description="is defined by ">
                                        <issuelink>
            <issuekey id="69201">MODFEE-305</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="29171">UX-504</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10003">
                    <name>Relates</name>
                                                                <inwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="13257">UXPROD-3668</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                    </issuelinks>
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                            <attachment id="11255" name="Refund Fees_Fines - Pay Other FFs.png" size="69610" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Thu, 11 Jul 2019 23:11:57 +0000"/>
                            <attachment id="11256" name="Refund Fees_Fines - Processing.png" size="566893" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Thu, 11 Jul 2019 23:11:57 +0000"/>
                            <attachment id="11257" name="Refund Fees_Fines - Transaction.png" size="73900" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Thu, 11 Jul 2019 23:11:57 +0000"/>
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