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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
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        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-1684] Ability to add multiple items to a single courtesy or overdue notice</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-1684</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Purpose/Problem:&lt;/b&gt; Frequently a single patron will have several items borrowed, and all (or some) of those items will come due at the same time. Instead of sending several separate courtesy (or reminders of an impending due date/time) notices, it is preferred to send a single notice that refers to all items. Other examples with multiple items include overdue notices. Use cases include libraries where a patron might borrow 300 items at once, &lt;b&gt;so it would be especially problematic (and annoying) to receive 300 separate emails for each item&lt;/b&gt;.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Description:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Need to be able to include several items &amp;#8211; OR &amp;#8211; fees on a single notice sent to a patron.&lt;/li&gt;
	&lt;li&gt;For a check in receipt, all items within a check in session* for a patron should be included in a single notice.&lt;/li&gt;
	&lt;li&gt;For a check out receipt, all items within a check out session* for a patron should be included in a single notice.&lt;/li&gt;
	&lt;li&gt;Fora courtesy or overdue notice, any items within a certain threshold of a &lt;em&gt;few&lt;/em&gt; minutes should be included in the same notice. For example, if there are 10 borrowed items by a patron that have various due dates/times, but they are within a 5 minute period of each other, then one notice should be sent including all 10 items. (Note to self: does this align with a check out session? Does that matter?)&lt;/li&gt;
	&lt;li&gt;Other notices might be defined to contain multiple items too, such as a request expiration, although these are probably rarer.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;*You can check in several items before closing the session. &lt;/p&gt;

&lt;p&gt;&lt;b&gt;Implementation Thoughts:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Configure timing threshold (&lt;em&gt;few&lt;/em&gt; minutes in description above) for time-based notices, such as courtesy and overdue notices.&lt;/li&gt;
	&lt;li&gt;Define UI for adding multiple items or fees to a notice template.&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;a href=&quot;https://docs.google.com/spreadsheets/d/1I8i1IUbuDz9XgBgSZ8xXmFymIQ9_R-Gc63I8RndEWiI/edit?usp=sharing&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://docs.google.com/spreadsheets/d/1I8i1IUbuDz9XgBgSZ8xXmFymIQ9_R-Gc63I8RndEWiI/edit?usp=sharing&lt;/a&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="11068">UXPROD-1684</key>
            <summary>Ability to add multiple items to a single courtesy or overdue notice</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10001" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p2.svg">P2</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                            <label>cap-mvp</label>
                            <label>po-mvp</label>
                            <label>split</label>
                    </labels>
                <created>Tue, 14 May 2019 19:39:37 +0000</created>
                <updated>Wed, 16 Sep 2020 21:13:14 +0000</updated>
                            <resolved>Tue, 10 Dec 2019 21:24:03 +0000</resolved>
                                                    <fixVersion>Q4 2019</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>1</watches>
                                                                <comments>
                                                            <comment id="12122" author="557058:8eb52188-0565-4921-b55b-b0b42e919590" created="Thu, 16 May 2019 12:53:24 +0000"  >&lt;p&gt;This is crucial for go live for Chicago, given that we cannot send patrons, particularly faculty and grad students, hundreds of notices when all their books are coming due or are overdue-we need to send a single notice listing all the books&lt;/p&gt;</comment>
                                                            <comment id="12125" author="5d6eeadef989e00d8c7e897b" created="Fri, 17 May 2019 16:46:54 +0000"  >&lt;p&gt;FC - we do this now&lt;/p&gt;</comment>
                                                            <comment id="12128" author="5c48911b54e1e6466b11f38c" created="Tue, 23 Jul 2019 12:47:53 +0000"  >&lt;p&gt;Like Chicago, Duke would rank this as go-live.&lt;/p&gt;</comment>
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