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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
    </build-info>

<item>
            <title>[UXPROD-1585] Send patron notices for user initiated request events, such as recall request, page request, hold request, cancel, etc (via email)</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-1585</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;Send patron notices via email for user initiated request events, such as recall request, page request, hold request, cancel, etc. (i.e., recall notice)&lt;/p&gt;

&lt;div class=&apos;table-wrap&apos;&gt;
&lt;table class=&apos;confluenceTable&apos;&gt;&lt;tbody&gt;
&lt;tr&gt;
&lt;th class=&apos;confluenceTh&apos;&gt; Requests &lt;/th&gt;
&lt;th class=&apos;confluenceTh&apos;&gt; Page &lt;/th&gt;
&lt;th class=&apos;confluenceTh&apos;&gt; Hold &lt;/th&gt;
&lt;th class=&apos;confluenceTh&apos;&gt; Request &lt;/th&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; &lt;b&gt;User-Initiated (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1585&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1585&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Send patron notices for user initiated request events, such as recall request, page request, hold request, cancel, etc (via email)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1585
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/b&gt; &lt;/td&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; &lt;b&gt;UICIRC-155&lt;/b&gt; &lt;/td&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; &lt;b&gt;UICIRC-156&lt;/b&gt; &lt;/td&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; &lt;b&gt;UICIRC-158&lt;/b&gt; &lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; Time-Based (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1587&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1587&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Send patron notices for time based request events, such as hold expiration or request expiration via email&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1587
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
) &lt;/td&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;CIRC-389&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-389&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Send paging request- related notices (time based)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            CIRC-389
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 &lt;/td&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;CIRC-388&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-388&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Send hold request-related notices (time based)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            CIRC-388
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 &lt;/td&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;CIRC-387&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-387&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Send request- related notices (time based)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            CIRC-387
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 &lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; Item Status (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1589&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1589&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Send patron notices for item status changes (request related), such as available - awaiting pickup (i.e., available notice for recalled item) via email&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1589
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
) &lt;/td&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UICIRC-220&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UICIRC-220&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;End to End Testing: Send paging request- related notices (item status change)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UICIRC-220
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 &lt;/td&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UICIRC-218&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UICIRC-218&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;End to End Testing: Send hold request-related notices (item status change)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UICIRC-218
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 &lt;/td&gt;
&lt;td class=&apos;confluenceTd&apos;&gt; 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UICIRC-222&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UICIRC-222&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;End to End Testing: Send recall request- related notices (item status change)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UICIRC-222
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 &lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;&lt;/table&gt;
&lt;/div&gt;

</description>
                <environment></environment>
        <key id="11034">UXPROD-1585</key>
            <summary>Send patron notices for user initiated request events, such as recall request, page request, hold request, cancel, etc (via email)</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10000" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p1.svg">P1</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                            <label>appreport</label>
                            <label>resourceaccess</label>
                    </labels>
                <created>Fri, 15 Mar 2019 16:55:56 +0000</created>
                <updated>Wed, 16 Sep 2020 21:13:03 +0000</updated>
                            <resolved>Sat, 6 Apr 2019 19:24:42 +0000</resolved>
                                                    <fixVersion>Q2 2019</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                <comments>
                                                            <comment id="11910" author="712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2" created="Tue, 19 Mar 2019 14:38:51 +0000"  >&lt;p&gt;Who is the receiver of these notices? Is it the patron requesting or the patron who has checked out the now recalled Item?&lt;/p&gt;</comment>
                                                            <comment id="11913" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Tue, 19 Mar 2019 14:58:28 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; class=&quot;user-hover&quot; rel=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; data-account-id=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; accountid=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; rel=&quot;noreferrer&quot;&gt;Theodor Tolstoy (One-Group.se)&lt;/a&gt; - Both are possible - a confirmation notice sent to the patron requesting the item and a recall notice sent to the patron who currently has the item checked out (now recalled). It&apos;ll depend on how it&apos;s configured. Everyone I spoke with needs to the recall notice sent, and it varied by institution whether or not a confirmation notice was needed/wanted.&lt;/p&gt;</comment>
                                                            <comment id="11918" author="63e2a2771b13d42998e4e706" created="Fri, 10 May 2019 10:42:34 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; class=&quot;user-hover&quot; rel=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; data-account-id=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; accountid=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; rel=&quot;noreferrer&quot;&gt;Darcy Branchini&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; This is likely a silly question.&lt;/p&gt;

&lt;p&gt;Is the correct past tense for cancellation, &lt;tt&gt;canceled&lt;/tt&gt; or &lt;tt&gt;cancelled&lt;/tt&gt;?&lt;/p&gt;</comment>
                                                            <comment id="11923" author="5af5ed55244bc90a106063c7" created="Fri, 10 May 2019 11:41:31 +0000"  >&lt;p&gt;LOL &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=63e2a2771b13d42998e4e706&quot; class=&quot;user-hover&quot; rel=&quot;63e2a2771b13d42998e4e706&quot; data-account-id=&quot;63e2a2771b13d42998e4e706&quot; accountid=&quot;63e2a2771b13d42998e4e706&quot; rel=&quot;noreferrer&quot;&gt;Marc Johnson&lt;/a&gt; - I googled this a while back, myself.  Double L seems to be the British English spelling while single L is the American one.  Somehow we are using double L in our US_English translation &lt;img class=&quot;emoticon&quot; src=&quot;/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;  I assume changing this would be easy to do in the translation file, no?&lt;/p&gt;</comment>
                                                            <comment id="11928" author="63e2a2771b13d42998e4e706" created="Fri, 10 May 2019 13:02:07 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; class=&quot;user-hover&quot; rel=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; data-account-id=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; accountid=&quot;557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a&quot; rel=&quot;noreferrer&quot;&gt;Darcy Branchini&lt;/a&gt; In the UI, it might possible to use translations to address this.&lt;/p&gt;

&lt;p&gt;It also exists in code and in API contracts, which is more challenging.&lt;/p&gt;

&lt;p&gt;For example, the &lt;a href=&quot;https://github.com/folio-org/mod-circulation-storage/blob/119ee35fb5379d938284fb585b45e61c31569fe1/ramls/patron-notice-policy.json#L350&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;triggering event for a cancelled request&lt;/a&gt; is &lt;tt&gt;Request cancellation&lt;/tt&gt;&lt;/p&gt;

&lt;p&gt;I&apos;m not sure those values are translatable at the moment, that would need investigation by a UI developer.&lt;/p&gt;</comment>
                                                            <comment id="11933" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Fri, 10 May 2019 13:11:59 +0000"  >&lt;p&gt;I&apos;ve also googled this in the past for general knowledge, not specific to this project! I see both here (in the US) and I typically use double L myself. I&apos;m guessing that&apos;s how it ended up being double L. Probably not something we need to worry about right now since there are other pressing issues. And perhaps I should ask on the radio show, &lt;a href=&quot;https://www.waywordradio.org/&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;&quot;A Way with Words&quot;&lt;/a&gt;?!&lt;/p&gt;</comment>
                                                            <comment id="11938" author="5af5ed55244bc90a106063c7" created="Fri, 10 May 2019 15:21:28 +0000"  >&lt;p&gt;I use double L too! Glad I&apos;m not the only American doing so.  I agree, you should put this to A Way with Words &lt;img class=&quot;emoticon&quot; src=&quot;/images/icons/emoticons/smile.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10000">
                    <name>Blocks</name>
                                                                <inwardlinks description="is blocked by">
                                        <issuelink>
            <issuekey id="10935">UXPROD-1387</issuekey>
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                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10003">
                    <name>Relates</name>
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                                        <issuelink>
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            <issuelink>
            <issuekey id="38817">MODSENDER-4</issuekey>
        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="58621">UICIRC-156</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="58624">UICIRC-158</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="10547">UXPROD-676</issuekey>
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                            <issuelinktype id="10007">
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                                        <issuelink>
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        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="is required by">
                                        <issuelink>
            <issuekey id="47640">CIRC-222</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="36661">MODNOTIFY-50</issuekey>
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