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    <title>FOLIO Jira</title>
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<item>
            <title>[UXPROD-1516] Automated Storage and Retrieval System Requests</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-1516</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;Automated storage and retrieval systems like the &lt;a href=&quot;https://www.youtube.com/watch?v=ESCxYchCaWI#action=share&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;one at University of Chicago&lt;/a&gt; come with a unique set of needs.  When a request comes in for an item stored in the ASR, it must be flagged in such a way that the ASR system can detect the presence of a new request so it can be retrieved by robotic arm.  For this purpose, we have designed a new request type called &quot;ASR Request&quot;. &lt;/p&gt;

&lt;p&gt;&lt;b&gt;Current thinking on design:&lt;/b&gt;&lt;br/&gt;
Note: this feature was defined in collaboration with &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A8eb52188-0565-4921-b55b-b0b42e919590&quot; class=&quot;user-hover&quot; rel=&quot;557058:8eb52188-0565-4921-b55b-b0b42e919590&quot; data-account-id=&quot;557058:8eb52188-0565-4921-b55b-b0b42e919590&quot; accountid=&quot;557058:8eb52188-0565-4921-b55b-b0b42e919590&quot; rel=&quot;noreferrer&quot;&gt;David Bottorff&lt;/a&gt; and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Adea2f026-f9d7-42e0-af50-31b385c95e3e&quot; class=&quot;user-hover&quot; rel=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; data-account-id=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; accountid=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; rel=&quot;noreferrer&quot;&gt;Cheryl Malmborg&lt;/a&gt; of University of Chicago&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;New request type &quot;ASR Request&quot; is created in FOLIO&lt;/li&gt;
	&lt;li&gt;New item (availability) status &quot;Available in ASR&quot; is created in FOLIO
	&lt;ul&gt;
		&lt;li&gt;This item status can &lt;em&gt;only&lt;/em&gt; be set in FOLIO by an integrated ASR system (if there is one)&lt;/li&gt;
		&lt;li&gt;This item status is pushed to FOLIO when an item is stored in ASR (it overrides whatever FOLIO status would have otherwise be set)&lt;/li&gt;
		&lt;li&gt;This status would only be applicable to institutions using ASRs and, therefore, wouldn&apos;t interfere with workflows for institutions not using this type of storage system&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;When a request is made for an item with item status &quot;Available in ASR&quot;, the only possible request type is ASR (this is very analogous to how Page requests work for Available items)&lt;/li&gt;
	&lt;li&gt;ASR system polls FOLIO for new ASR requests&lt;/li&gt;
	&lt;li&gt;When a new request is identified, the ASR system begins to retrieve the item and pushes a new item availability status to FOLIO called &quot;Retrieving from ASR&quot;&lt;/li&gt;
	&lt;li&gt;The ASR delivers the book to a library staffed service point&lt;/li&gt;
	&lt;li&gt;&lt;b&gt;The entire process from request creation to item delivery takes less than 3 minutes&lt;/b&gt;&lt;/li&gt;
	&lt;li&gt;Library staff scans the item in FOLIO check in app&lt;/li&gt;
	&lt;li&gt;Item goes into &quot;Awaiting pickup&quot; or &quot;In transit&quot; depending on the pickup service point specified in the ASR request (this part of the process is already working)&lt;/li&gt;
	&lt;li&gt;When an ASR item is returned, it goes into Recently returned status like all other returned items (assuming your institution uses the Recently returned status)&lt;/li&gt;
	&lt;li&gt;When the item re-stored in the ASR, the ASR again pushed the &quot;Available in ASR&quot; status into FOLIO&lt;/li&gt;
	&lt;li&gt;This new type of request has been added to the &lt;a href=&quot;https://docs.google.com/spreadsheets/d/1jaID-HGft3q4YzJq6Ycy2ejWByAIvou3Zyyw4ko87YI/edit#gid=0&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;request whitelist document&lt;/a&gt; (you may have to unhide columns and rows to see it)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;FAQs:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Why can&apos;t we just use Page requests for this?
	&lt;ol&gt;
		&lt;li&gt;If we used Page requests, we&apos;d need some other mechanism for automatically identifying pages for ASR vs pages for non-ASR.
		&lt;ol&gt;
			&lt;li&gt;This could be done by item location, but there are a few issues with the location-based approach:
			&lt;ol&gt;
				&lt;li&gt;We&apos;d need to develop the ability to flag certain locations as ASR locations&lt;/li&gt;
				&lt;li&gt;The system(s) would then need to traverse many tables to determine whether the request is an ASR request or not.  Assumption is that this would be slower with more points of failure.&lt;/li&gt;
				&lt;li&gt;Also, there are some cases where something is stored in ASR and the item location isn&apos;t properly updated (this is an error, but it happens)&lt;/li&gt;
			&lt;/ol&gt;
			&lt;/li&gt;
			&lt;li&gt;Alternatively, ASR requests could be identified as page requests where item status = Available in ASR
			&lt;ol&gt;
				&lt;li&gt;This might be less problematic than the location-based approach&lt;/li&gt;
			&lt;/ol&gt;
			&lt;/li&gt;
		&lt;/ol&gt;
		&lt;/li&gt;
		&lt;li&gt;Still, if we used Page requests, we&apos;d need to make sure to exclude ASR requests from staff picklist reports for regular pages.  Of course, picklist reports will need to be filtered by location, but there could be locations that contain ASR items and regular collections.&lt;/li&gt;
		&lt;li&gt;Leveraging Page requests would also make it more difficult to get statistics on numbers of ASR requests vs Pages&lt;/li&gt;
		&lt;li&gt;Overall, it feels like the distinct request type is simpler, requires less conditional logic and wouldn&apos;t be very difficult to implement&lt;/li&gt;
	&lt;/ol&gt;
	&lt;/li&gt;
	&lt;li&gt;Why would we make this a general feature?
	&lt;ol&gt;
		&lt;li&gt;While it&apos;s relatively uncommon, there are institutions that use ASRs and our assumption is that this feature could work for many of them (there are only a few vendors for these kinds of systems so, chances are other institutions are using the exact system Chicago is using)&lt;/li&gt;
	&lt;/ol&gt;
	&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Final note: These types of systems are very expensive and very high-visibility in their institutions.  It is extremely important that they work well and they work fast.&lt;/p&gt;</description>
                <environment></environment>
        <key id="13119">UXPROD-1516</key>
            <summary>Automated Storage and Retrieval System Requests</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="10049">UXPROD-790</parent>
                                    <priority id="10004" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p5.svg">P5</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="-1">Unassigned</assignee>
                                                                <reporter accountid="5af5ed55244bc90a106063c7">Cate Boerema</reporter>
                                    <labels>
                            <label>requests</label>
                            <label>round_iv</label>
                    </labels>
                <created>Mon, 4 Feb 2019 13:37:00 +0000</created>
                <updated>Tue, 10 Jan 2023 16:33:59 +0000</updated>
                                                                                <due></due>
                            <votes>0</votes>
                                    <watches>5</watches>
                                                                <comments>
                                                            <comment id="16410" author="712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2" created="Wed, 6 Feb 2019 09:39:07 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; could you elaborate on the concept of ASRs?&lt;/p&gt;</comment>
                                                            <comment id="16413" author="5af5ed55244bc90a106063c7" created="Wed, 6 Feb 2019 13:10:51 +0000"  >&lt;blockquote&gt;&lt;p&gt;Cate Boerema could you elaborate on the concept of ASRs?&lt;/p&gt;&lt;/blockquote&gt;

&lt;p&gt;Not yet, &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; class=&quot;user-hover&quot; rel=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; data-account-id=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; accountid=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; rel=&quot;noreferrer&quot;&gt;Theodor Tolstoy (One-Group.se)&lt;/a&gt;.  It just came up in the RA SIG as a must-have for Chicago, but I don&apos;t have the details.  &lt;/p&gt;</comment>
                                                            <comment id="16416" author="712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2" created="Wed, 6 Feb 2019 13:41:53 +0000"  >&lt;p&gt;Ok, l&apos;ll be watching this&lt;/p&gt;</comment>
                                                            <comment id="16419" author="5d6eeadef989e00d8c7e897b" created="Wed, 6 Feb 2019 16:23:16 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; ] FC is not sure how to rate this or if it needs to be rated.&lt;/p&gt;</comment>
                                                            <comment id="16420" author="557058:b787c0f1-34df-41c2-8585-c4aed346caec" created="Fri, 12 Apr 2019 12:49:00 +0000"  >&lt;p&gt;To elaborate at ASRs a little bit:&lt;/p&gt;

&lt;p&gt;An ASR is a high-density storage system with robotic retrieval. These are more common in commercial inventory systems, like for Ford or Walmart, but are finding use in libraries with large collections. University of Nevada Las Vegas was an early adopter, U. Chicago, North Carolina State University to name a few.&lt;/p&gt;

&lt;p&gt;The U. Chicago setting is typical. The books are loaded into bins in the ASR system, the ASR&apos;s database tracks which bin a book is in, and even which section of a bin. When a library patron requests a book that is in the ASR, the request is communicated to the ASR via API, a robot finds and retrieves the bin, and a human operator removes the book from the bin and makes it available to the patron. When the book is returned, the ASR the bin and the process is reversed.&lt;/p&gt;

&lt;p&gt;There&apos;s a writeup and video on the Mansueto Library&apos;s &lt;a href=&quot;https://www.lib.uchicago.edu/mansueto/tech/asrs/&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;Automated Storage and Retrieval&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;Here is some similar information on NC State University Libraries&apos; &lt;a href=&quot;https://www.lib.ncsu.edu/huntlibrary/bookbot&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;Hunt Library bookBot&lt;/a&gt;&lt;/p&gt;</comment>
                                                            <comment id="16425" author="5d794c218ce6b60c3810eb8a" created="Tue, 29 Sep 2020 14:50:36 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A8eb52188-0565-4921-b55b-b0b42e919590&quot; class=&quot;user-hover&quot; rel=&quot;557058:8eb52188-0565-4921-b55b-b0b42e919590&quot; data-account-id=&quot;557058:8eb52188-0565-4921-b55b-b0b42e919590&quot; accountid=&quot;557058:8eb52188-0565-4921-b55b-b0b42e919590&quot; rel=&quot;noreferrer&quot;&gt;David Bottorff&lt;/a&gt; and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Adea2f026-f9d7-42e0-af50-31b385c95e3e&quot; class=&quot;user-hover&quot; rel=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; data-account-id=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; accountid=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; rel=&quot;noreferrer&quot;&gt;Cheryl Malmborg&lt;/a&gt;, given the work Stacy has done so far and that I&apos;m continuing on remote storage integration, do we still need this feature? For reference, 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-2696&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2696&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Remote Storage Integration (Dematic thin thread)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2696
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 is a draft for the Dematic integration thin thread. &lt;/p&gt;</comment>
                                                            <comment id="16428" author="632e148361dbef2805be710f" created="Fri, 5 Feb 2021 20:33:32 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5d794c218ce6b60c3810eb8a&quot; class=&quot;user-hover&quot; rel=&quot;5d794c218ce6b60c3810eb8a&quot; data-account-id=&quot;5d794c218ce6b60c3810eb8a&quot; accountid=&quot;5d794c218ce6b60c3810eb8a&quot; rel=&quot;noreferrer&quot;&gt;Stephanie Buck&lt;/a&gt; Did you ever get a response on whether we still need this feature given the work that&apos;s being done for the remote storage integrations?&lt;/p&gt;</comment>
                                                            <comment id="16431" author="5d794c218ce6b60c3810eb8a" created="Fri, 5 Feb 2021 20:44:42 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e148361dbef2805be710f&quot; class=&quot;user-hover&quot; rel=&quot;632e148361dbef2805be710f&quot; data-account-id=&quot;632e148361dbef2805be710f&quot; accountid=&quot;632e148361dbef2805be710f&quot; rel=&quot;noreferrer&quot;&gt;Brooks Travis&lt;/a&gt;, I did not. &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A8eb52188-0565-4921-b55b-b0b42e919590&quot; class=&quot;user-hover&quot; rel=&quot;557058:8eb52188-0565-4921-b55b-b0b42e919590&quot; data-account-id=&quot;557058:8eb52188-0565-4921-b55b-b0b42e919590&quot; accountid=&quot;557058:8eb52188-0565-4921-b55b-b0b42e919590&quot; rel=&quot;noreferrer&quot;&gt;David Bottorff&lt;/a&gt; and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Adea2f026-f9d7-42e0-af50-31b385c95e3e&quot; class=&quot;user-hover&quot; rel=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; data-account-id=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; accountid=&quot;557058:dea2f026-f9d7-42e0-af50-31b385c95e3e&quot; rel=&quot;noreferrer&quot;&gt;Cheryl Malmborg&lt;/a&gt;, does UXPROD2696 cover the needs of this feature?&lt;/p&gt;</comment>
                                                            <comment id="16434" author="557058:8eb52188-0565-4921-b55b-b0b42e919590" created="Fri, 5 Feb 2021 20:48:04 +0000"  >&lt;p&gt;I believe that&apos;s the case, but I would like &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Ab787c0f1-34df-41c2-8585-c4aed346caec&quot; class=&quot;user-hover&quot; rel=&quot;557058:b787c0f1-34df-41c2-8585-c4aed346caec&quot; data-account-id=&quot;557058:b787c0f1-34df-41c2-8585-c4aed346caec&quot; accountid=&quot;557058:b787c0f1-34df-41c2-8585-c4aed346caec&quot; rel=&quot;noreferrer&quot;&gt;Tod Olson&lt;/a&gt; to confirm, as he&apos;s got a more detailed understanding of where we are with our edge module development.&lt;/p&gt;</comment>
                                                            <comment id="16437" author="557058:b787c0f1-34df-41c2-8585-c4aed346caec" created="Fri, 5 Feb 2021 22:30:24 +0000"  >&lt;p&gt;My view is that 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-2696&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2696&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Remote Storage Integration (Dematic thin thread)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2696
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 will let us work around the lack of an ASR Request, but I still see it as a work-around and the project eventually needs to have more flexibility in Requests.&lt;/p&gt;</comment>
                                                            <comment id="16439" author="557058:8eb52188-0565-4921-b55b-b0b42e919590" created="Fri, 5 Feb 2021 22:36:51 +0000"  >&lt;p&gt;That sounds right to me as well&lt;/p&gt;</comment>
                                                            <comment id="16442" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Mon, 7 Mar 2022 19:32:39 +0000"  >&lt;p&gt;This feature is marked DRAFT until &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e148361dbef2805be710f&quot; class=&quot;user-hover&quot; rel=&quot;632e148361dbef2805be710f&quot; data-account-id=&quot;632e148361dbef2805be710f&quot; accountid=&quot;632e148361dbef2805be710f&quot; rel=&quot;noreferrer&quot;&gt;Brooks Travis&lt;/a&gt; has a chance to review it for validity.&lt;/p&gt;</comment>
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                                                                                            <customfield id="customfield_10067" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Chalmers (Impl Aut 2019)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10207"><![CDATA[R5]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10068" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Chicago (MVP Sum 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10208"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10069" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Cornell (Full Sum 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10217"><![CDATA[R5]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10070" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Duke (Full Sum 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10222"><![CDATA[R5]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10073" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: FLO (MVP Sum 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10237"><![CDATA[R5]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10074" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: GBV (MVP Sum 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10242"><![CDATA[R5]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10075" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Grand Valley (Full Sum 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10243"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                        <customfield id="customfield_10077" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Hungary (MVP End 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10253"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10078" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Lehigh (MVP Summer 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10261"><![CDATA[R4]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10079" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Leipzig (Full TBD)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10267"><![CDATA[R5]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_10089" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: TAMU (MVP Jan 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10318"><![CDATA[R5]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10091" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: U of AL (MVP Oct 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10328"><![CDATA[R5]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                    <customfield id="customfield_10076" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: hbz (TBD)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10252"><![CDATA[R5]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                <customfield id="customfield_10020" key="com.pyxis.greenhopper.jira:gh-sprint">
                        <customfieldname>Sprint</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        <customfield id="customfield_10024" key="com.atlassian.jira.ext.charting:firstresponsedate">
                        <customfieldname>[CHART] Date of First Response</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Wed, 6 Feb 2019 09:39:07 +0000</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                </customfields>
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