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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-1409] Rush Recalls: Staff/Admin/Rush Recalls/Requests</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-1409</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;How are rush recalls different from regular recalls?&lt;/b&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;They override the minimum loan period&lt;/li&gt;
	&lt;li&gt;Basically, they say ignore min loan period and make it due in X days&lt;/li&gt;
	&lt;li&gt;Patrons are not able to create rush recalls (need to be able to make this a staff-only function)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;When are rush recalls used?&lt;/b&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;When something is needed for course reserves (most common)&lt;/li&gt;
	&lt;li&gt;Or a special event which requires an item&lt;/li&gt;
	&lt;li&gt;Or if something is loaned accidentally (should actually have been in a non-circulating collection)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Current thinking on design:&lt;/b&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Must have:
	&lt;ul&gt;
		&lt;li&gt;Should be its own request type (like recall, hold, page)&lt;/li&gt;
		&lt;li&gt;Should automatically go to the top of the request queue and there should only be one allowed in each queue
		&lt;ul&gt;
			&lt;li&gt;Need to think about the impact when there is already a page request at the top of the queue
			&lt;ul&gt;
				&lt;li&gt;This could be useful if there is a Paged item with a queue of requests on it and you want to prioritize Professor Jones&apos; request so it&apos;s at the top of the queue&lt;/li&gt;
				&lt;li&gt;By their nature, page requests are usually in position 1.  If a rush recall goes into position 1, do we need to require the request type for the page request to be changed to something else?&lt;/li&gt;
				&lt;li&gt;Rule could be: If a request is moved above a page request (which is always in position one), the user will be prompted to change the request type of the page request to a recall or hold&lt;/li&gt;
				&lt;li&gt;What should happen to item status in this case?  Can/should it stay &quot;Paged&quot;?  It will change to Awaiting pickup as soon as it&apos;s checked in anyway.  Should there be a special status for items that have been rush recalled?&lt;/li&gt;
			&lt;/ul&gt;
			&lt;/li&gt;
			&lt;li&gt;Should it be possible for a rush recall to go above an existing request for which fulfillment has already begun?  Normally we prevent that (probably should in this case too)&lt;/li&gt;
			&lt;li&gt;I am guessing that, since rush recalls will be infrequent and rush recalls on paged items even less frequent, it might be okay to just leave the item status &quot;paged&quot;&lt;/li&gt;
		&lt;/ul&gt;
		&lt;/li&gt;
		&lt;li&gt;Should show the current due date of the loan being recalled (so you can see if it is due tomorrow, you don&apos;t need to create a rush recall)&lt;/li&gt;
		&lt;li&gt;Staff manually enters new due date at request creation&lt;/li&gt;
		&lt;li&gt;Needs to have the ability to trigger a specific patron notice template at rush recall creation&lt;/li&gt;
		&lt;li&gt;Only certain staff should be able to make these (so need permission for this)&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;Nice-to-have (please exclude from the dev estimates)
	&lt;ul&gt;
		&lt;li&gt;If there is a rush request on an item, it would be good if no one else could place requests/recalls on it (could be a setting/configuration)&lt;/li&gt;
		&lt;li&gt;In current systems, you have to create dummy patrons to create the request (e.g. &#8220;Course reserves&#8221;).  Would be nice to have the option to have the option to go to an actual patron account OR go into some kind of internal process.  Could use the &#8220;needed for&#8221; item state and/or workflow engine.  This would have to come after Item States in 3 Parts (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1037&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1037&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Item state in three components&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1037
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
)&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
	&lt;li&gt;Additional thoughts from &lt;a href=&quot;https://folio-org.atlassian.net/wiki/display/RA/2019-2-11+Resource+Access+Meeting+Notes&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;SIG meeting&lt;/a&gt;:
	&lt;ul&gt;
		&lt;li&gt;If we offer the ability to manually manipulate the request queue (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1242&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1242&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Manually Reorder Request Queue (Dedicated Request Queue Page with Re-Order Capabilities)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1242
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
) plus the ability to change the due date in a request (no feature created), people would not need Rush recalls&lt;/li&gt;
		&lt;li&gt;If we went this route, SIG would like to see the current due date and, possibly, the due date that would be calculated if a regular recall was applied&lt;/li&gt;
		&lt;li&gt;BUT All of this displaying and changing due dates only makes sense when you are looking at the top request in the queue (because, otherwise, you don&apos;t know what loan you are modifying)&lt;/li&gt;
		&lt;li&gt;Given this, it seems a separate Rush recall type makes the most sense (see comments below from discussion with Marc Johnson in which we reached this conclusion)&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Thoughts on priority/value:&lt;/b&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;A couple of institutions said they could probably do without this feature&lt;/li&gt;
	&lt;li&gt;But an institution that uses these says they have been able to extend the minimum loan period for recalls because they have the option to do a rush recall&lt;/li&gt;
	&lt;li&gt;Need to work with the SIG to understand if this is needed &lt;em&gt;in addition to&lt;/em&gt; the ability to manually re-order the request queue (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1242&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1242&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Manually Reorder Request Queue (Dedicated Request Queue Page with Re-Order Capabilities)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1242
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
) or if we only need one&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="13114">UXPROD-1409</key>
            <summary>Rush Recalls: Staff/Admin/Rush Recalls/Requests</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="10049">UXPROD-790</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="-1">Unassigned</assignee>
                                                                <reporter accountid="5af5ed55244bc90a106063c7">Cate Boerema</reporter>
                                    <labels>
                            <label>requests</label>
                            <label>round_iv</label>
                    </labels>
                <created>Mon, 7 Jan 2019 17:45:46 +0000</created>
                <updated>Tue, 10 Jan 2023 16:25:18 +0000</updated>
                                                                                <due></due>
                            <votes>2</votes>
                                    <watches>3</watches>
                                                                <comments>
                                                            <comment id="16348" author="5af5ed55244bc90a106063c7" created="Tue, 5 Mar 2019 11:36:40 +0000"  >&lt;p&gt;Discussion with &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=63e2a2771b13d42998e4e706&quot; class=&quot;user-hover&quot; rel=&quot;63e2a2771b13d42998e4e706&quot; data-account-id=&quot;63e2a2771b13d42998e4e706&quot; accountid=&quot;63e2a2771b13d42998e4e706&quot; rel=&quot;noreferrer&quot;&gt;Marc Johnson&lt;/a&gt;.  What we need for this to work:&lt;/p&gt;
&lt;ul class=&quot;alternate&quot; type=&quot;square&quot;&gt;
	&lt;li&gt;auto reordering of queue so rush recalls are at the top of the queue&lt;/li&gt;
	&lt;li&gt;notification that can be triggered at creation of rush recalls&lt;/li&gt;
	&lt;li&gt;we could add a rule that says you can have only one rush recall in the queue&lt;/li&gt;
	&lt;li&gt;show the current due date for the loan&lt;/li&gt;
&lt;/ul&gt;

</comment>
                                                            <comment id="16350" author="5af5ed55244bc90a106063c7" created="Mon, 20 May 2019 08:18:55 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=63e2a2771b13d42998e4e706&quot; class=&quot;user-hover&quot; rel=&quot;63e2a2771b13d42998e4e706&quot; data-account-id=&quot;63e2a2771b13d42998e4e706&quot; accountid=&quot;63e2a2771b13d42998e4e706&quot; rel=&quot;noreferrer&quot;&gt;Marc Johnson&lt;/a&gt; and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aff6a9612-bb35-41b2-88a8-a5b66d0a41a0&quot; class=&quot;user-hover&quot; rel=&quot;557058:ff6a9612-bb35-41b2-88a8-a5b66d0a41a0&quot; data-account-id=&quot;557058:ff6a9612-bb35-41b2-88a8-a5b66d0a41a0&quot; accountid=&quot;557058:ff6a9612-bb35-41b2-88a8-a5b66d0a41a0&quot; rel=&quot;noreferrer&quot;&gt;Michal Kuklis&lt;/a&gt; could you estimate this feature please?  Thanks!&lt;/p&gt;</comment>
                                                            <comment id="16352" author="557058:a957226f-df85-4fc8-97f4-8b27a26029ed" created="Mon, 7 Mar 2022 19:32:33 +0000"  >&lt;p&gt;This feature is marked DRAFT until &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e148361dbef2805be710f&quot; class=&quot;user-hover&quot; rel=&quot;632e148361dbef2805be710f&quot; data-account-id=&quot;632e148361dbef2805be710f&quot; accountid=&quot;632e148361dbef2805be710f&quot; rel=&quot;noreferrer&quot;&gt;Brooks Travis&lt;/a&gt; has a chance to review it for validity.&lt;/p&gt;</comment>
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