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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[UXPROD-1392] Extend patron notices to print</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-1392</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;&lt;b&gt;Purpose/Problem:&lt;/b&gt;&lt;br/&gt;
Libraries need to be able to print and send notices via snail mail. In some cases, this is due to a mandate, such as a requirement to send final unpaid fee/fine notices via snail mail instead of by email or SMS. In other cases, it is a preference by the library or patron.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Description/Use case:&lt;/b&gt;&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;Define which formats are allowed at tenant level
	&lt;ol&gt;
		&lt;li&gt;If print is allowed and user preferences are allowed, then allow users to select print as a preference&lt;/li&gt;
	&lt;/ol&gt;
	&lt;/li&gt;
	&lt;li&gt;Setup notice
	&lt;ol&gt;
		&lt;li&gt;Define print template for a specific notice&lt;/li&gt;
		&lt;li&gt;Setup triggering event/conditions in policy and pull in notice templates&lt;/li&gt;
		&lt;li&gt;Add to circulation rules&lt;/li&gt;
	&lt;/ol&gt;
	&lt;/li&gt;
	&lt;li&gt;During bulk processing, scan for matching circ rules, notice policies and templates, and print notices&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;&lt;b&gt;Implementation Thoughts:&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;Add a print option to notice format configuration at the tenant level&lt;/li&gt;
	&lt;li&gt;Add a print template to notice templates&lt;/li&gt;
	&lt;li&gt;Add a notice print format option to notice policies&lt;/li&gt;
	&lt;li&gt;Allow for printing of these notices in bulk (and schedule when this runs or run it on demand?)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;&lt;b&gt;Additional Information&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;See attached mockup for template ideas (done early in project). It&apos;ll depend on whether or not the same template with multiple formats defined will be used where some users/patrons will receive their notices via print and some via email (depending on preferences and settings). If sending email or print are distinct and different use cases or scenarios, then keeping print templates and email templates separate might be a better choice.&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="13112">UXPROD-1392</key>
            <summary>Extend patron notices to print</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="13680">UXPROD-18</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="10000" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/generic.png" description="(Migrated on 4 Feb 2024 13:41 UTC)">Draft</status>
                    <statusCategory id="2" key="new" colorName="blue-gray"/>
                                    <resolution id="-1">Unresolved</resolution>
                                                        <assignee accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</assignee>
                                                                <reporter accountid="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a">Darcy Branchini</reporter>
                                    <labels>
                            <label>notice_formats</label>
                            <label>notice_printing</label>
                            <label>patron_notice</label>
                            <label>round_iv</label>
                    </labels>
                <created>Tue, 4 Dec 2018 21:23:33 +0000</created>
                <updated>Mon, 14 Aug 2023 16:18:13 +0000</updated>
                                                                                <due></due>
                            <votes>0</votes>
                                    <watches>9</watches>
                                                                <comments>
                                                            <comment id="16327" author="5d6eeadef989e00d8c7e897b" created="Fri, 29 Mar 2019 22:38:05 +0000"  >&lt;p&gt;Comment from March Meeting : We may not be able to print emails sent to patrons. Log may indicate communication happened, but not the details. &lt;br/&gt;
Will need to ensure that all patron records have an email address in order to receive communication.&lt;br/&gt;
May need to look at log of communication to see records of messages sent to patron. What message / content viewable in UI? (that the message was sent / what the message included)&lt;/p&gt;

&lt;p&gt;What is needed a  communication log&lt;/p&gt;</comment>
                                                            <comment id="16328" author="5c48911b54e1e6466b11f38c" created="Mon, 29 Apr 2019 18:26:43 +0000"  >&lt;p&gt;Duke would like to ensure that printing can accommodate changing paper / print size (like half-sheets) or specialized printers (like receipt printers, as opposed to computer printers.)&lt;/p&gt;</comment>
                                                            <comment id="16330" author="557058:ad89644f-caaa-466a-8bf5-cdcd4358fa9a" created="Tue, 2 Jul 2019 19:49:40 +0000"  >&lt;p&gt;RA SIG meeting on 7/1/2019 - This has been ranked highly for a couple reasons:&lt;/p&gt;
&lt;ul&gt;
	&lt;li&gt;If email is empty, then it&apos;s printed instead*&lt;/li&gt;
	&lt;li&gt;If email bounces (or bad addresses), then it&apos;s printed instead*&lt;/li&gt;
	&lt;li&gt;European libraries need to send print notices due to mandates for fee/fine (i.e., 3rd notice must be printed and sent via mail)&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;*These two use cases extend the original intent of this feature.&lt;/p&gt;</comment>
                                                            <comment id="16331" author="5c48911b54e1e6466b11f38c" created="Wed, 3 Jul 2019 13:02:31 +0000"  >&lt;p&gt;Duke is willing to bump this to up to a quarter with the connection to the bounced email reporting (
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-932&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-932&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Bounced email report for patron notices&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-932
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
)&lt;/p&gt;</comment>
                                                            <comment id="16333" author="5afc1ced2083b15a0bd3e494" created="Tue, 19 Apr 2022 17:16:05 +0000"  >&lt;p&gt;Hi!&lt;/p&gt;

&lt;p&gt;Does this ticket cover both real-time and scheduled notices? I noticed this phrase in the description: &lt;/p&gt;

&lt;blockquote&gt;&lt;p&gt;During bulk processing, scan for matching circ rules, notice policies and templates, and print notices&lt;/p&gt;&lt;/blockquote&gt;

&lt;p&gt;Several libraries I have spoken to, implementing or interested in FOLIO, have mentioned wanting to print check out and check in notices &amp;#8211; ie two types of real time notices.&lt;/p&gt;</comment>
                                                            <comment id="16334" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Mon, 24 Oct 2022 11:43:15 +0000"  >&lt;p&gt;Comment from &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Aa033f769-89ac-4b65-acde-2783b94206b3&quot; class=&quot;user-hover&quot; rel=&quot;712020:a033f769-89ac-4b65-acde-2783b94206b3&quot; data-account-id=&quot;712020:a033f769-89ac-4b65-acde-2783b94206b3&quot; accountid=&quot;712020:a033f769-89ac-4b65-acde-2783b94206b3&quot; rel=&quot;noreferrer&quot;&gt;Erin Weller&lt;/a&gt; on 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-2252&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-2252&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Multiple fee/fine charges or actions (pay, waive, transfer, error or refund) on a single notice for a patron&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-2252
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Open&lt;/span&gt;
            &lt;/span&gt;
&lt;br/&gt;
13/Oct/22 5:39 PM&lt;br/&gt;
I&apos;m not sure if this fits here but at Michigan State, we need to print receipts when a fee/fine is waived or paid. We currently have to use a snipping tool to capture the information we need for auditors, and it is awful.&#160;&lt;/p&gt;</comment>
                                                            <comment id="16336" author="632e12f7748d1bfcb85875fd" created="Wed, 22 Mar 2023 20:26:30 +0000"  >&lt;p&gt;MOBIUS has also asked about if this feature will cover being able to both email and print bills. Does this feature (or another) cover this scenario?&lt;/p&gt;</comment>
                                                            <comment id="16338" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Thu, 23 Mar 2023 09:12:23 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e12f7748d1bfcb85875fd&quot; class=&quot;user-hover&quot; rel=&quot;632e12f7748d1bfcb85875fd&quot; data-account-id=&quot;632e12f7748d1bfcb85875fd&quot; accountid=&quot;632e12f7748d1bfcb85875fd&quot; rel=&quot;noreferrer&quot;&gt;Molly Driscoll&lt;/a&gt; This feature covers the printing of notices, not of invoices (or bills?)&lt;/p&gt;</comment>
                                                            <comment id="16339" author="632e12f7748d1bfcb85875fd" created="Thu, 23 Mar 2023 12:59:37 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt; I&apos;m referring to billing notices to patrons when they are billed for replacement of lost items.&lt;/p&gt;</comment>
                                                            <comment id="16341" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Thu, 23 Mar 2023 13:02:00 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e12f7748d1bfcb85875fd&quot; class=&quot;user-hover&quot; rel=&quot;632e12f7748d1bfcb85875fd&quot; data-account-id=&quot;632e12f7748d1bfcb85875fd&quot; accountid=&quot;632e12f7748d1bfcb85875fd&quot; rel=&quot;noreferrer&quot;&gt;Molly Driscoll&lt;/a&gt; Ah ok. I assume this feature would cover all kind of patron notices.&lt;/p&gt;</comment>
                                                            <comment id="16342" author="632e12f7748d1bfcb85875fd" created="Thu, 23 Mar 2023 13:15:02 +0000"  >&lt;p&gt;Thank you, &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt; ! MOBIUS has some libraries that will email a billing notice, but also need to print a hard copy for their records. I wanted to be sure that requirement was captured here to allow both type (email and print) for the same notice.&lt;/p&gt;</comment>
                    </comments>
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                                                                <inwardlinks description="is cloned by">
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