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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
    </build-info>

<item>
            <title>[UXPROD-1242] Manually Reorder Request Queue (Dedicated Request Queue Page with Re-Order Capabilities)</title>
                <link>https://folio-org.atlassian.net/browse/UXPROD-1242</link>
                <project id="10000" key="UXPROD">UX Product</project>
                    <description>&lt;p&gt;The initial implementation of the Request queue (
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-263&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-263&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Request Queue v1 (Pre-Filtered View of Requests Page)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-263
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
) was not re-orderable.  The purpose of this feature is to make the queue re-orderable.  This may also involve switching to a dedicated page for the request queue (as opposed to a pre-filtered list of requests)&lt;/p&gt;

&lt;p&gt;Details (from &lt;a href=&quot;https://folio-org.atlassian.net/wiki/display/RA/2019-2-11+Resource+Access+Meeting+Notes&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;SIG meeting&lt;/a&gt;)&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Manual queue management is also essential so you can manually prioritize some &lt;del&gt;recalls over other recalls or some holds over other holds&lt;/del&gt; requests above others in the queue (requests are currently FIFO regardless of request type) &lt;font color=&quot;#ff0000&quot;&gt;CB: If we do this before we do 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-1558&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1558&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Auto Ordering of Requests Queue Based on Type (i.e. Recalls Filled Before Holds)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1558
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
, we will allow sorting of any request above another request regardless of type&lt;/font&gt;&lt;/li&gt;
	&lt;li&gt;&lt;del&gt;The system doesn&apos;t need to support prioritizing a hold above a recall as that would be extremely rare could cause problems and they could find a workaround&lt;/del&gt; &lt;font color=&quot;#ff0000&quot;&gt;CB: See above comment - we may in fact do this before the auto sorting of recalls above holds (
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-1558&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1558&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Auto Ordering of Requests Queue Based on Type (i.e. Recalls Filled Before Holds)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1558
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
).  Furthermore, testing has indicated we aren&apos;t seeing system problems when a hold is prioritized above a recall&lt;/font&gt;&lt;/li&gt;
	&lt;li&gt;If a request is awaiting pickup, nothing should be able to jump it in the queue (because a notification has already gone out to the requester)&lt;/li&gt;
	&lt;li&gt;Need permission to control the ability to re-order queue (requires action-based permission architecture).  &lt;font color=&quot;#ff0000&quot;&gt;CB: requirement moved from 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-236&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-236&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Requests Permissions (Advanced/Action-Based)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-236
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
&lt;/font&gt;&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;Current mockup: &lt;a href=&quot;https://drive.google.com/drive/folders/1ADrLDD09Ub9AKL7Vu704viS8EVPSB8xv&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://drive.google.com/drive/folders/1ADrLDD09Ub9AKL7Vu704viS8EVPSB8xv&lt;/a&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Please ignore the auto-sorting of recalls above holds when estimating, as that&apos;s covered in 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-1558&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1558&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Auto Ordering of Requests Queue Based on Type (i.e. Recalls Filled Before Holds)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1558
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
&lt;/li&gt;
	&lt;li&gt;Ignore the bulk move request capability shown in the mockups, as this will change.  We have decided to begin with just moving individual requests and that functionality is covered by 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-1653&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1653&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Move Requests from One Item to Another&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1653
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
&lt;/li&gt;
&lt;/ul&gt;
</description>
                <environment></environment>
        <key id="10734">UXPROD-1242</key>
            <summary>Manually Reorder Request Queue (Dedicated Request Queue Page with Re-Order Capabilities)</summary>
                <type id="10002" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium">New Feature</type>
                            <parent id="10049">UXPROD-790</parent>
                                    <priority id="10002" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p3.svg">P3</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="5af5ed55244bc90a106063c7">Cate Boerema</assignee>
                                                                <reporter accountid="5af5ed55244bc90a106063c7">Cate Boerema</reporter>
                                    <labels>
                            <label>cap-mvp</label>
                            <label>po-mvp</label>
                            <label>requests</label>
                    </labels>
                <created>Fri, 12 Oct 2018 10:17:06 +0000</created>
                <updated>Wed, 16 Sep 2020 21:12:26 +0000</updated>
                            <resolved>Wed, 11 Dec 2019 11:46:10 +0000</resolved>
                                                    <fixVersion>Q4 2019</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                <comments>
                                                            <comment id="13552" author="5af5ed55244bc90a106063c7" created="Fri, 12 Oct 2018 10:19:04 +0000"  >&lt;p&gt;This feature was split off from 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UXPROD-263&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-263&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Request Queue v1 (Pre-Filtered View of Requests Page)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-263
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
&lt;/p&gt;

&lt;p&gt;Looks like we have the mockup and story for the dedicated request queue page but no mockups or stories for the ability to re-order.  Marking this feature DRAFT.  &lt;/p&gt;
</comment>
                                                            <comment id="13554" author="5af5ed55244bc90a106063c7" created="Thu, 25 Apr 2019 12:44:00 +0000"  >&lt;p&gt;The auto-ordering of recalls above holds really should happen prior to this feature.  Marking blocked on 
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-1558&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1558&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Auto Ordering of Requests Queue Based on Type (i.e. Recalls Filled Before Holds)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1558
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
&lt;/p&gt;</comment>
                                                            <comment id="13557" author="5af5ed55244bc90a106063c7" created="Wed, 15 May 2019 16:28:34 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aff6a9612-bb35-41b2-88a8-a5b66d0a41a0&quot; class=&quot;user-hover&quot; rel=&quot;557058:ff6a9612-bb35-41b2-88a8-a5b66d0a41a0&quot; data-account-id=&quot;557058:ff6a9612-bb35-41b2-88a8-a5b66d0a41a0&quot; accountid=&quot;557058:ff6a9612-bb35-41b2-88a8-a5b66d0a41a0&quot; rel=&quot;noreferrer&quot;&gt;Michal Kuklis&lt;/a&gt; and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=63e2a2771b13d42998e4e706&quot; class=&quot;user-hover&quot; rel=&quot;63e2a2771b13d42998e4e706&quot; data-account-id=&quot;63e2a2771b13d42998e4e706&quot; accountid=&quot;63e2a2771b13d42998e4e706&quot; rel=&quot;noreferrer&quot;&gt;Marc Johnson&lt;/a&gt; can you please add tshirt estimates for this feature?  Thanks much!&lt;/p&gt;</comment>
                                                            <comment id="13560" author="5af5ed55244bc90a106063c7" created="Tue, 2 Jul 2019 12:14:14 +0000"  >&lt;p&gt;Discussed with the RA SIG during the feature re-ranking exercise.  See discussion at 55:19 of &lt;a href=&quot;https://drive.google.com/file/d/15RbACU90Ln4JAazWSz0iM4ZSYia6mIaK/view?usp=sharing&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://drive.google.com/file/d/15RbACU90Ln4JAazWSz0iM4ZSYia6mIaK/view?usp=sharing&lt;/a&gt;&lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;Per Andrea, Duke needs this if Auto-ordering of recalls above holds (
    &lt;span class=&quot;jira-issue-macro&quot; data-jira-key=&quot;UXPROD-1558&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1558&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Auto Ordering of Requests Queue Based on Type (i.e. Recalls Filled Before Holds)&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10322?size=medium&quot; /&gt;
            UXPROD-1558
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-complete jira-macro-single-issue-export-pdf&quot;&gt;Draft&lt;/span&gt;
            &lt;/span&gt;
) is not going to be prioritized&lt;/li&gt;
	&lt;li&gt;We need to make sure that, without this feature, things are not, essentially broken. Some questions that come to mind that need testing:
	&lt;ul&gt;
		&lt;li&gt;What happens/should happen when a recall is placed after a hold request? Is the due date of the current loan shortened? Is a notice sent to the current borrower? Since this is apparently an edge case, it might not matter too much if the answer to these questions is yes or no, but they should be both yes or both no. Cate will test.&lt;/li&gt;
	&lt;/ul&gt;
	&lt;/li&gt;
&lt;/ul&gt;
</comment>
                                                            <comment id="13564" author="557058:8eb52188-0565-4921-b55b-b0b42e919590" created="Tue, 2 Jul 2019 14:16:05 +0000"  >&lt;p&gt;This is a rare enough occurrence at Chicago, with relatively few requests on a specific item, that we could live without it for up to 1 quarter by cancelling and then recreating requests as needed.&lt;/p&gt;</comment>
                                                            <comment id="13567" author="5af5ed55244bc90a106063c7" created="Tue, 9 Jul 2019 11:02:35 +0000"  >&lt;p&gt;Follow up on above comment.  I tested what currently happens when a recall is placed after a hold request. &lt;/p&gt;

&lt;ul&gt;
	&lt;li&gt;The due date for the current loan will change according to the recall settings in the loan policy even though the recall is not at the top of the request queue&lt;/li&gt;
	&lt;li&gt;A patron notice will be triggered (assuming one has been set up) to let the current borrower know their item has been recalled&lt;/li&gt;
&lt;/ul&gt;


&lt;p&gt;So, under normal circumstances, the current borrower will get the recall notice and return the item quickly at which point it will be checked in and the hold request will begin fulfillment (since it&apos;s first in the queue). When that requester picks the item up, the loan period for the new loan will be shortened if the applied loan policy has made use of the &quot;minimum guaranteed loan period for recalled items&quot;. When the item is subsequently returned, it will be checked in and the recall request will begin fulfillment.&lt;/p&gt;</comment>
                                                            <comment id="13571" author="5af5ed55244bc90a106063c7" created="Mon, 26 Aug 2019 14:04:21 +0000"  >&lt;p&gt;Marking blocked as there are some design and priority questions.  See 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;UIREQ-314&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/UIREQ-314&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Reorder Request Queue on Dedicated Request Queue Page&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10309?size=medium&quot; /&gt;
            UIREQ-314
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 for notes)&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
                            <issuelinktype id="10008">
                    <name>Defines</name>
                                                                <inwardlinks description="is defined by ">
                                        <issuelink>
            <issuekey id="48126">CIRC-446</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="54965">STCOM-585</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="25816">UIREQ-112</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="25925">UIREQ-318</issuekey>
        </issuelink>
            <issuelink>
            <issuekey id="25903">UIREQ-334</issuekey>
        </issuelink>
                            </inwardlinks>
                                    </issuelinktype>
                            <issuelinktype id="10003">
                    <name>Relates</name>
                                            <outwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="13082">UXPROD-1558</issuekey>
        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="relates to">
                                        <issuelink>
            <issuekey id="48400">CIRC-579</issuekey>
        </issuelink>
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                            <customfieldvalue>Low confidence because I think there could be some complexity around how we handle whether only a single request swap is done at a time or whether multiple requests can be reordered together</customfieldvalue>

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                            <customfieldvalue>96.1</customfieldvalue>
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                            <customfieldvalue>2019-07-12: Increased priority a bit relative to calculated to put this higher than  Assign Patron default pick-up service point for requests (&lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-4&quot; title=&quot;Assign Patron default service point for requests and general customer service&quot; class=&quot;issue-link&quot; data-issue-key=&quot;UXPROD-4&quot;&gt;&lt;strike&gt;UXPROD-4&lt;/strike&gt;&lt;/a&gt;) which seems more easily worked around.  I also marked this po-mvp because this feature is, in itself, going to be used as a workaround for the fact that we won&amp;#39;t have rush recalls (&lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1409&quot; title=&quot;Rush Recalls: Staff/Admin/Rush Recalls/Requests&quot; class=&quot;issue-link&quot; data-issue-key=&quot;UXPROD-1409&quot;&gt;UXPROD-1409&lt;/a&gt;) or auto-ordering of recalls above holds (&lt;a href=&quot;https://folio-org.atlassian.net/browse/UXPROD-1558&quot; title=&quot;Auto Ordering of Requests Queue Based on Type (i.e. Recalls Filled Before Holds)&quot; class=&quot;issue-link&quot; data-issue-key=&quot;UXPROD-1558&quot;&gt;UXPROD-1558&lt;/a&gt;).  If something is needed asap (for an instructor, course reserves, a special event), a workaround could be for the librarian to manually change the due date on the current loan and send an email to the current borrower, BUT if the requests are out of order when the item comes back to the library, FOLIO will fulfill the wrong request.  </customfieldvalue>

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                                                                                                                                                    <customfield id="customfield_10045" key="com.atlassian.jira.plugin.system.customfieldtypes:textarea">
                        <customfieldname>Potential Workaround</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Cate Boerema: Cancel and re-create requests in order that they should be fulfilled.  This is not a good workaround if the institution has patron notices being sent to the requester when requests are created and/or cancelled.  Getting these emails could be confusing to patron.  </customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                <customfield id="customfield_10019" key="com.pyxis.greenhopper.jira:gh-lexo-rank">
                        <customfieldname>Rank</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>0|hzz1vb:</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10071" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: 5Colleges (Full Jul 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10224"><![CDATA[R2]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10067" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Chalmers (Impl Aut 2019)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10204"><![CDATA[R2]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10068" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Chicago (MVP Sum 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10209"><![CDATA[R2]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10069" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Cornell (Full Sum 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10213"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10070" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Duke (Full Sum 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10218"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10073" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: FLO (MVP Sum 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10236"><![CDATA[R4]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10074" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: GBV (MVP Sum 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10239"><![CDATA[R2]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                    <customfield id="customfield_10077" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Hungary (MVP End 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10253"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10078" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Lehigh (MVP Summer 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10258"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10079" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: Leipzig (Full TBD)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10263"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                            <customfield id="customfield_10089" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: TAMU (MVP Jan 2021)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10314"><![CDATA[R1]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                            <customfield id="customfield_10091" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: U of AL (MVP Oct 2020)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10327"><![CDATA[R4]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                    <customfield id="customfield_10076" key="com.atlassian.jira.plugin.system.customfieldtypes:select">
                        <customfieldname>Rank: hbz (TBD)</customfieldname>
                        <customfieldvalues>
                                <customfieldvalue key="10249"><![CDATA[R2]]></customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                <customfield id="customfield_10020" key="com.pyxis.greenhopper.jira:gh-sprint">
                        <customfieldname>Sprint</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        <customfield id="customfield_10024" key="com.atlassian.jira.ext.charting:firstresponsedate">
                        <customfieldname>[CHART] Date of First Response</customfieldname>
                        <customfieldvalues>
                            <customfieldvalue>Tue, 2 Jul 2019 14:16:05 +0000</customfieldvalue>

                        </customfieldvalues>
                    </customfield>
                                                                <customfield id="customfield_10025" key="com.atlassian.jira.ext.charting:timeinstatus">
                        <customfieldname>[CHART] Time in Status</customfieldname>
                        <customfieldvalues>
                            
                        </customfieldvalues>
                    </customfield>
                                    </customfields>
    </item>
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