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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[SUP-59] Notice received - but no trace of it in FOLIO</title>
                <link>https://folio-org.atlassian.net/browse/SUP-59</link>
                <project id="10247" key="SUP">Support</project>
                    <description>&lt;p&gt;&lt;b&gt;Overview:&lt;/b&gt;&lt;/p&gt;

&lt;p&gt;I received the following notice, that I can 100% confirm I did not send myself:&lt;br/&gt;
&lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;/rest/api/3/attachment/content/63798&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;While investigating this email, I found the following information:&lt;/p&gt;

&lt;p&gt;Kiwi Bugfest:&lt;br/&gt;
User barcode =&#160;000000098537&lt;br/&gt;
_ There is no trace of my test user loaning this item&#160;&lt;span class=&quot;error&quot;&gt;&amp;#91;Kiwi_Closed loans in Users&amp;#93;&lt;/span&gt; (there are no open loans for this user)&lt;br/&gt;
Item barcode =&#160;114540403&lt;br/&gt;
_ There is no activity for this item in the circ log &lt;span class=&quot;error&quot;&gt;&amp;#91;Kiwi_Circ log&amp;#93;&lt;/span&gt;&lt;br/&gt;
_ In Inventory, on the Item, I see: &quot;Item status:&#160;Available,&#160;status updated 3/24/2020, 5:59 PM&quot;&lt;/p&gt;

&lt;p&gt;Juniper Bugfest&lt;br/&gt;
User barcode = 00000357951&lt;br/&gt;
_ There is no trace of my test user loaning this item (there are no open loans for this user)&lt;br/&gt;
Item barcode =&#160;114540403&lt;br/&gt;
_ There is no activity for this item in the circ log.&lt;br/&gt;
_ In Inventory, on the Item, I see: &quot;Item status:&#160;Available,&#160;status updated 3/24/2020, 11:59 AM&quot;&lt;/p&gt;


&lt;p&gt;&#160;&lt;/p&gt;

&lt;p&gt;==&amp;gt; How else can I troubleshoot this email?&lt;/p&gt;


&lt;p&gt; &lt;b&gt;Steps to Reproduce:&lt;/b&gt;&#160;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Expected Results:&lt;/b&gt; &lt;br/&gt;
 &lt;b&gt;Actual Results:&lt;/b&gt; &lt;br/&gt;
 &lt;b&gt;Additional Information:&lt;/b&gt;&lt;br/&gt;
 &lt;b&gt;Interested parties:&lt;/b&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="78941">SUP-59</key>
            <summary>Notice received - but no trace of it in FOLIO</summary>
                <type id="10001" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium">Bug</type>
                                            <priority id="10005" iconUrl="https://dev.folio.org/assets/jira-priority/tbd.svg">TBD</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="-1">Unassigned</assignee>
                                                                <reporter accountid="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d">julie.bickle</reporter>
                                    <labels>
                    </labels>
                <created>Mon, 20 Dec 2021 12:10:30 +0000</created>
                <updated>Tue, 8 Feb 2022 09:51:45 +0000</updated>
                            <resolved>Tue, 8 Feb 2022 09:51:45 +0000</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                <comments>
                                                            <comment id="187759" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Mon, 20 Dec 2021 12:14:11 +0000"  >&lt;p&gt;I&apos;ve reached out on Slack for advice on how to troubleshoot this further.&lt;/p&gt;</comment>
                                                            <comment id="187760" author="62a96ae7192edb006f9f1bf9" created="Fri, 7 Jan 2022 19:12:52 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt;, should this be assigned to Vega?&lt;/p&gt;</comment>
                                                            <comment id="187761" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Thu, 3 Feb 2022 11:41:21 +0000"  >&lt;p&gt;On 25th Jan, I emailed &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=70121%3A329e0f11-cc86-459e-a311-80d4eb134a7f&quot; class=&quot;user-hover&quot; rel=&quot;70121:329e0f11-cc86-459e-a311-80d4eb134a7f&quot; data-account-id=&quot;70121:329e0f11-cc86-459e-a311-80d4eb134a7f&quot; accountid=&quot;70121:329e0f11-cc86-459e-a311-80d4eb134a7f&quot; rel=&quot;noreferrer&quot;&gt;Sobha Duvvuri&lt;/a&gt;&#160;about this, who said &quot;Let me open a ticket for my team to investigate further&quot;.&lt;/p&gt;</comment>
                                                            <comment id="187762" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Tue, 8 Feb 2022 09:50:58 +0000"  >&lt;p&gt;Update Friday 4 Feb 2022 from Sobha:&#160;As a first step, we(EBSCO) think its a problem because the bugfest database snapshot was shared with community and that the snapshot was used to spin up several environments all of which were sending out emails because SMTP was not turned off. Now, they have turned off SMTP on all envs. Could you please check and let us know if emails spamming inboxes is still a problem?&lt;/p&gt;

&lt;p&gt;I have not receive any further unwanted emails.&lt;/p&gt;</comment>
                    </comments>
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                            <attachment id="63797" name="Kiwi_Closed loans in Users.JPG" size="118986" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Mon, 20 Dec 2021 12:10:09 +0000"/>
                            <attachment id="63798" name="image-2021-12-20-12-53-47-310.png" size="22749" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Mon, 20 Dec 2021 11:53:48 +0000"/>
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