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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[FOLIO-3925] User keeps being sent back to logon screen on Snapshot</title>
                <link>https://folio-org.atlassian.net/browse/FOLIO-3925</link>
                <project id="10290" key="FOLIO">FOLIO</project>
                    <description>&lt;p&gt;&lt;b&gt;Overview:&lt;/b&gt; When navigating across various screens/apps in FOLIO on Snapshot, a User keeps having to log on again. This is not happening because of RTR refresh at 10 minutes, and it&apos;s intermittent. It will not work the first time, but then it will work the next time. &lt;/p&gt;

&lt;p&gt;&lt;b&gt;Steps to Reproduce:&lt;/b&gt;&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;Log into FOLIO Snapshot as diku_admin&lt;/li&gt;
	&lt;li&gt;Navigate to various apps and settings, such as Inventory, Data import, Data Export, and create and/or edit records and profiles. Then navigate to a new area&lt;/li&gt;
	&lt;li&gt;Go to the Data Import app, and view a recent import log. Click on a title to open a new tab with the JSON data&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;&lt;b&gt;Expected Results:&lt;/b&gt;  When navigating from one app to another, or editing/duplicating a record, the user should not have to log on again&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Actual Results:&lt;/b&gt;   Log on screen sometimes is displayed&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Additional Information:&lt;/b&gt; See attached videos, and one error log&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Interested parties:&lt;/b&gt;  &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=615afd1cd9820f0070a09ef0&quot; class=&quot;user-hover&quot; rel=&quot;615afd1cd9820f0070a09ef0&quot; data-account-id=&quot;615afd1cd9820f0070a09ef0&quot; accountid=&quot;615afd1cd9820f0070a09ef0&quot; rel=&quot;noreferrer&quot;&gt;Zak Burke&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=62a96ae7192edb006f9f1bf9&quot; class=&quot;user-hover&quot; rel=&quot;62a96ae7192edb006f9f1bf9&quot; data-account-id=&quot;62a96ae7192edb006f9f1bf9&quot; accountid=&quot;62a96ae7192edb006f9f1bf9&quot; rel=&quot;noreferrer&quot;&gt;Khalilah Gambrell&lt;/a&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="82598">FOLIO-3925</key>
            <summary>User keeps being sent back to logon screen on Snapshot</summary>
                <type id="10001" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium">Bug</type>
                                            <priority id="10000" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p1.svg">P1</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10000">Won&apos;t Do</resolution>
                                                        <assignee accountid="615afd1cd9820f0070a09ef0">Zak Burke</assignee>
                                                                <reporter accountid="5af5e627525ba96b58654f12">Ann-Marie Breaux</reporter>
                                    <labels>
                            <label>RTR</label>
                            <label>epam-folijet</label>
                            <label>no-epic-needed</label>
                            <label>rtr-v1</label>
                    </labels>
                <created>Thu, 9 Nov 2023 05:16:21 +0000</created>
                <updated>Thu, 30 Nov 2023 13:26:11 +0000</updated>
                            <resolved>Sat, 11 Nov 2023 12:10:36 +0000</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>2</watches>
                                                                <comments>
                                                            <comment id="196380" author="5af5e627525ba96b58654f12" created="Thu, 9 Nov 2023 05:18:42 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A06f9b6fb-9a52-481a-ad72-6e13fc570a8a&quot; class=&quot;user-hover&quot; rel=&quot;557058:06f9b6fb-9a52-481a-ad72-6e13fc570a8a&quot; data-account-id=&quot;557058:06f9b6fb-9a52-481a-ad72-6e13fc570a8a&quot; accountid=&quot;557058:06f9b6fb-9a52-481a-ad72-6e13fc570a8a&quot; rel=&quot;noreferrer&quot;&gt;Kateryna Senchenko&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A13270e0e-c768-4fb6-ac84-1997ffd457c7&quot; class=&quot;user-hover&quot; rel=&quot;712020:13270e0e-c768-4fb6-ac84-1997ffd457c7&quot; data-account-id=&quot;712020:13270e0e-c768-4fb6-ac84-1997ffd457c7&quot; accountid=&quot;712020:13270e0e-c768-4fb6-ac84-1997ffd457c7&quot; rel=&quot;noreferrer&quot;&gt;Mariia Aloshyna&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=615afd1cd9820f0070a09ef0&quot; class=&quot;user-hover&quot; rel=&quot;615afd1cd9820f0070a09ef0&quot; data-account-id=&quot;615afd1cd9820f0070a09ef0&quot; accountid=&quot;615afd1cd9820f0070a09ef0&quot; rel=&quot;noreferrer&quot;&gt;Zak Burke&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=62a96ae7192edb006f9f1bf9&quot; class=&quot;user-hover&quot; rel=&quot;62a96ae7192edb006f9f1bf9&quot; data-account-id=&quot;62a96ae7192edb006f9f1bf9&quot; accountid=&quot;62a96ae7192edb006f9f1bf9&quot; rel=&quot;noreferrer&quot;&gt;Khalilah Gambrell&lt;/a&gt; Please see attached videos and error info. I&apos;m not sure if this is a Snapshot general issue, a Poppy and/or Quesnelia issue, or what. It&apos;s intermittent and really frustrating. Testing an export and import, and then viewing records in Inventory and the import log, I ended up having to log onto Snapshot 4 or 5 times. I&apos;ve put this in the FOLIO project for now. Any ideas?&lt;/p&gt;</comment>
                                                            <comment id="196381" author="615afd1cd9820f0070a09ef0" created="Sat, 11 Nov 2023 12:10:36 +0000"  >&lt;p&gt;v1 has been reverted.&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
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            <issuekey id="13758">UXPROD-4074</issuekey>
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                            <attachment id="64478" name="Logon - Data Import settings.txt" size="8911" author="5af5e627525ba96b58654f12" created="Thu, 9 Nov 2023 05:19:31 +0000"/>
                            <attachment id="64479" name="Logon bug 1.mp4" size="10144037" author="5af5e627525ba96b58654f12" created="Thu, 9 Nov 2023 05:19:37 +0000"/>
                            <attachment id="64480" name="Logon bug 2.mp4" size="1285445" author="5af5e627525ba96b58654f12" created="Thu, 9 Nov 2023 05:19:33 +0000"/>
                            <attachment id="64481" name="Logon bug 3.mp4" size="1206072" author="5af5e627525ba96b58654f12" created="Thu, 9 Nov 2023 05:19:33 +0000"/>
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