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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
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<item>
            <title>[FOLIO-2374] Vega - Courtesy and Overdue patron notices not being sent to users - Chalmers environment</title>
                <link>https://folio-org.atlassian.net/browse/FOLIO-2374</link>
                <project id="10290" key="FOLIO">FOLIO</project>
                    <description>&lt;p&gt;&lt;b&gt;Steps to reproduce:&lt;/b&gt;&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;Check out an item to a patron. The circulation rule activated by the patron/item combo sets the due date one hour into the future, and says that a courtesy notice should be sent out 1 minute before the loan expires, the first overdue notice 1 minute after, the second 2 minutes after, and the third 3 minutes after. &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;64270_thumb&quot; href=&quot;/rest/api/3/attachment/content/64270&quot; title=&quot;screenshot-3.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;64270&quot; file-preview-title=&quot;screenshot-3.png&quot;&gt;&lt;jira-attachment-thumbnail url=&quot;https://folio-org.atlassian.net/rest/api/3/attachment/thumbnail/64270?default=false&quot; jira-url=&quot;https://folio-org.atlassian.net/rest/api/3/attachment/thumbnail/64270&quot; filename=&quot;screenshot-3.png&quot;&gt;&lt;img src=&quot;https://folio-org.atlassian.net/rest/api/3/attachment/thumbnail/64270&quot; data-attachment-name=&quot;screenshot-3.png&quot; data-attachment-type=&quot;thumbnail&quot; data-media-services-id=&quot;10563b94-7d48-4a2b-a67c-86f1197cf617&quot; data-media-services-type=&quot;file&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/jira-attachment-thumbnail&gt;&lt;/a&gt;&lt;/span&gt;&lt;/li&gt;
	&lt;li&gt;Wait three hours.&lt;/li&gt;
	&lt;li&gt;Verify that the loan has expired, and check the patron&apos;s email inbox.&lt;br/&gt;
 &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;a id=&quot;64269_thumb&quot; href=&quot;/rest/api/3/attachment/content/64269&quot; title=&quot;screenshot-2.png&quot; file-preview-type=&quot;image&quot; file-preview-id=&quot;64269&quot; file-preview-title=&quot;screenshot-2.png&quot;&gt;&lt;jira-attachment-thumbnail url=&quot;https://folio-org.atlassian.net/rest/api/3/attachment/thumbnail/64269?default=false&quot; jira-url=&quot;https://folio-org.atlassian.net/rest/api/3/attachment/thumbnail/64269&quot; filename=&quot;screenshot-2.png&quot;&gt;&lt;img src=&quot;https://folio-org.atlassian.net/rest/api/3/attachment/thumbnail/64269&quot; data-attachment-name=&quot;screenshot-2.png&quot; data-attachment-type=&quot;thumbnail&quot; data-media-services-id=&quot;bf30ed48-4c6e-4800-bdcc-6cfd72916c26&quot; data-media-services-type=&quot;file&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/jira-attachment-thumbnail&gt;&lt;/a&gt;&lt;/span&gt; &lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;&lt;b&gt;Expected result:&lt;/b&gt;&lt;br/&gt;
The patron has received one courtesy notice and three overdue notices.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Actual result:&lt;/b&gt;&lt;br/&gt;
The patron has not received any courtesy or overdue notices.&lt;/p&gt;

&lt;p&gt;Since receipts and recall notices are being sent out (and received) just fine, we suspect that this issue is specifically affecting notices that are set to be triggered by the due date expiring.  &lt;/p&gt;

&lt;p&gt;&lt;sub&gt;&lt;b&gt;&lt;/sub&gt;&lt;/b&gt;~&lt;/p&gt;

&lt;p&gt;We&apos;re suspecting that no overdue notices are sent to patrons by e-mail. Last week, several patrons claimed that they have not received any reminder for their overdue items. We, the system librarians, have tested a few loan types/patron groups/e-mail domains, and can confirm that we are not seeing any overdue notices.&lt;/p&gt;

&lt;p&gt;We don&apos;t know how to see for how long the overdue notices has been failing, maybe since going live? Is there a way we can check this?&lt;/p&gt;

&lt;p&gt;Some other types of notices seems to work fine, for example recalls and loan receipts. &lt;/p&gt;

&lt;p&gt;We continue the testing on our part and will report our findings, but need this to be urgently investigated from your side as well. Thanks!&lt;/p&gt;</description>
                <environment></environment>
        <key id="81469">FOLIO-2374</key>
            <summary>Vega - Courtesy and Overdue patron notices not being sent to users - Chalmers environment</summary>
                <type id="10001" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium">Bug</type>
                                            <priority id="10005" iconUrl="https://dev.folio.org/assets/jira-priority/tbd.svg">TBD</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="557058:925f55a1-465f-4875-8818-49cbe9a45838">Kostyantyn Khodarev</assignee>
                                                                <reporter accountid="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3">Marie Widigson</reporter>
                                    <labels>
                    </labels>
                <created>Mon, 25 Nov 2019 15:56:02 +0000</created>
                <updated>Wed, 3 Jun 2020 16:40:17 +0000</updated>
                            <resolved>Sun, 1 Dec 2019 14:53:58 +0000</resolved>
                                                                        <due></due>
                            <votes>0</votes>
                                    <watches>5</watches>
                                                                <comments>
                                                            <comment id="194244" author="712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2" created="Tue, 26 Nov 2019 09:48:57 +0000"  >&lt;p&gt;Chalmers had some progrees with this today. We will adjust settings and see how it goes tonight.&lt;/p&gt;</comment>
                                                            <comment id="194245" author="63e2a2771b13d42998e4e706" created="Fri, 29 Nov 2019 14:34:28 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; class=&quot;user-hover&quot; rel=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; data-account-id=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; accountid=&quot;712020:0a02d059-b8b9-48b3-8a58-727ec44d05d2&quot; rel=&quot;noreferrer&quot;&gt;Theodor Tolstoy (One-Group.se)&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5af5ed55244bc90a106063c7&quot; class=&quot;user-hover&quot; rel=&quot;5af5ed55244bc90a106063c7&quot; data-account-id=&quot;5af5ed55244bc90a106063c7&quot; accountid=&quot;5af5ed55244bc90a106063c7&quot; rel=&quot;noreferrer&quot;&gt;Cate Boerema&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A925f55a1-465f-4875-8818-49cbe9a45838&quot; class=&quot;user-hover&quot; rel=&quot;557058:925f55a1-465f-4875-8818-49cbe9a45838&quot; data-account-id=&quot;557058:925f55a1-465f-4875-8818-49cbe9a45838&quot; accountid=&quot;557058:925f55a1-465f-4875-8818-49cbe9a45838&quot; rel=&quot;noreferrer&quot;&gt;Kostyantyn Khodarev&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;If this issue is for cleaning up records within the Chalmers environment, should it be in the Chalmers project rather than in the mod-circulation project, especially as there is 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;CIRC-582&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-582&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Broken schedule notices records block notices processing&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium&quot; /&gt;
            CIRC-582
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 for changing the behaviour of the module?&lt;/p&gt;</comment>
                                                            <comment id="194246" author="63e2a2771b13d42998e4e706" created="Mon, 2 Dec 2019 13:39:19 +0000"  >&lt;p&gt;I&apos;m moving this out of the circulation project as it is making release management more difficult (any &lt;tt&gt;done&lt;/tt&gt; issues in the circulation project should have resulted in changes to mod-circulation).&lt;/p&gt;</comment>
                    </comments>
                <issuelinks>
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                                            <outwardlinks description="clones">
                                        <issuelink>
            <issuekey id="33894">CHAL-156</issuekey>
        </issuelink>
                            </outwardlinks>
                                                                <inwardlinks description="is cloned by">
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            <issuekey id="48358">CIRC-582</issuekey>
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