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    <title>FOLIO Jira</title>
    <link>https://folio-org.atlassian.net</link>
    <description>This file is an XML representation of an issue</description>
    <language>en-us</language>    <build-info>
        <version>1001.0.0-SNAPSHOT</version>
        <build-number>100246</build-number>
        <build-date>07-02-2024</build-date>
    </build-info>

<item>
            <title>[CIRC-1205] Overdue and Courtesy notices generated but not sent if loan has been renewed</title>
                <link>https://folio-org.atlassian.net/browse/CIRC-1205</link>
                <project id="10133" key="CIRC">mod-circulation</project>
                    <description>&lt;p&gt;&lt;b&gt;Overview:&lt;/b&gt; When a loan has been renewed, Overdue and Courtesy (due date-triggered) notices are generated, and eventually cleared, from scheduled-notice-storage, but not sent as emails to the user.&lt;br/&gt;
&lt;font color=&quot;#0747a6&quot;&gt;Update from Julie: Only affects due date-triggered emails, ie. Aged to Lost is not affected.&lt;/font&gt;&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Preconditions:&lt;/b&gt;&lt;br/&gt;
 Circulation rules are configured to send overdue notices. For the sake of testing, I am using a loan policy with a short loan period, and a notice policy with one-time overdue notices configured to be sent in real-time throughout the day.&lt;/p&gt;

&lt;p&gt;Chalmers however reported this with long loans and overnight notices as well, affecting Overdue and Courtesy notices. It occurs when a loan has been renewed.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Steps to Reproduce:&lt;/b&gt;&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;Check out item A with a short loan period to yourself&lt;/li&gt;
	&lt;li&gt;Verify in scheduled-notice-storage that an overdue notice has been generated for the loan, with nextSendDate based on the loan&apos;s due date. Yes!&lt;/li&gt;
	&lt;li&gt;Wait for the loan to expire, and until you&apos;ve received the overdue notice&lt;/li&gt;
	&lt;li&gt;Verify that you&apos;ve received the notice email. Yes!&lt;/li&gt;
	&lt;li&gt;Check out item B with a short loan period to yourself&lt;/li&gt;
	&lt;li&gt;Verify in scheduled-notice-storage that an overdue notice has been generated for the loan, with nextSendDate based on the loan&apos;s due date. Yes!&lt;/li&gt;
	&lt;li&gt;Renew the loan.&lt;/li&gt;
	&lt;li&gt;Verify in scheduled-notice-storage that an overdue notice has been generated for the loan, with nextSendDate based on the loan&apos;s &lt;b&gt;new&lt;/b&gt; due date. Yes!&lt;/li&gt;
	&lt;li&gt;Wait for the loan to expire, and until you&apos;ve received the overdue notice&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;&lt;b&gt;Expected Results:&lt;/b&gt; &lt;br/&gt;
 You receive a notice email.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Actual Results:&lt;/b&gt; &lt;br/&gt;
 You wait and wait, well past the nextRunTime of the notice in scheduled-notice-storage, but receive no notice email. Eventually the notice disappears from notice in scheduled-notice-storage &#8211; but you receive no email, and if you make a call to mod-email there is no sign of one having been sent.&lt;/p&gt;

&lt;p&gt;&lt;b&gt;Additional Information:&lt;/b&gt;&lt;br/&gt;
 To try to pinpoint the issue, I performed the following additional steps:&lt;/p&gt;
&lt;ol&gt;
	&lt;li&gt;Make a GET request to loan-storage/loans to fetch the renewed loan (item B)&lt;/li&gt;
	&lt;li&gt;In the returned loan object, change the action from &lt;em&gt;&quot;action&quot;: &quot;renewed&quot;&lt;/em&gt; to &lt;em&gt;&quot;action&quot;: &quot;dueDateChanged&quot;&lt;/em&gt;&lt;/li&gt;
	&lt;li&gt;PUT the edited loan object back to loan-storage&lt;/li&gt;
	&lt;li&gt;Verify in scheduled-notice-storage that an overdue notice has been generated for the loan, with nextSendDate based on the loan&apos;s due date (which is the same as after the renewal). Yes!&lt;/li&gt;
	&lt;li&gt;Wait for the loan to expire, and until you&apos;ve received the overdue notice&lt;/li&gt;
	&lt;li&gt;Verify that you&apos;ve received the notice email. Yes!&lt;/li&gt;
&lt;/ol&gt;


&lt;p&gt;URL: &lt;a href=&quot;https://folio-iris.dev.folio.org/&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://folio-iris.dev.folio.org/&lt;/a&gt;&lt;br/&gt;
 &lt;b&gt;Interested parties:&lt;/b&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; class=&quot;user-hover&quot; rel=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; data-account-id=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; accountid=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; rel=&quot;noreferrer&quot;&gt;Marie Widigson&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5f571c12662e2d00765cae85&quot; class=&quot;user-hover&quot; rel=&quot;5f571c12662e2d00765cae85&quot; data-account-id=&quot;5f571c12662e2d00765cae85&quot; accountid=&quot;5f571c12662e2d00765cae85&quot; rel=&quot;noreferrer&quot;&gt;Johanna Nilsson&lt;/a&gt;&lt;/p&gt;</description>
                <environment></environment>
        <key id="49151">CIRC-1205</key>
            <summary>Overdue and Courtesy notices generated but not sent if loan has been renewed</summary>
                <type id="10001" iconUrl="https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium">Bug</type>
                                            <priority id="10000" iconUrl="https://dev.folio.org/assets/jira-priority/jira-p1.svg">P1</priority>
                        <status id="6" iconUrl="https://folio-org.atlassian.net/images/icons/statuses/closed.png" description="The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.">Closed</status>
                    <statusCategory id="3" key="done" colorName="green"/>
                                    <resolution id="10003">Done</resolution>
                                                        <assignee accountid="712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a">Oleksandr Vidinieiev</assignee>
                                                                <reporter accountid="5afc1ced2083b15a0bd3e494">Lisa Sj&#246;gren</reporter>
                                    <labels>
                            <label>iris_release</label>
                            <label>patron_notice</label>
                            <label>support</label>
                    </labels>
                <created>Wed, 11 Aug 2021 17:27:43 +0000</created>
                <updated>Mon, 11 Apr 2022 23:09:18 +0000</updated>
                            <resolved>Wed, 18 Aug 2021 13:09:17 +0000</resolved>
                                                    <fixVersion>22.0.4</fixVersion>
                    <fixVersion>22.1.0</fixVersion>
                                        <due></due>
                            <votes>0</votes>
                                    <watches>11</watches>
                                                                <comments>
                                                            <comment id="116566" author="5afc1ced2083b15a0bd3e494" created="Wed, 11 Aug 2021 17:29:22 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt;!&lt;/p&gt;

&lt;p&gt;Chalmers reported that, since the upgrade to Iris,  their users have not been receiving overdue or courtesy notices for loans that have been renewed. I was able to reproduce this behaviour in &lt;a href=&quot;https://folio-iris.dev.folio.org/&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://folio-iris.dev.folio.org/&lt;/a&gt;.&lt;/p&gt;</comment>
                                                            <comment id="116567" author="632e148361dbef2805be710f" created="Thu, 12 Aug 2021 11:28:49 +0000"  >&lt;p&gt;This is happening at MO State, as well. The notifications are being cleared, but no email. Another interesting note: recurring notices are not being re-scheduled, either. For my testing policies, I have recurring courtesy and overdue notices set, and they&apos;re also disappearing from the scheduled notices at their next runtime, rather than having their next runtime updated.&lt;/p&gt;</comment>
                                                            <comment id="116568" author="632e148361dbef2805be710f" created="Thu, 12 Aug 2021 11:42:13 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc1ced2083b15a0bd3e494&quot; class=&quot;user-hover&quot; rel=&quot;5afc1ced2083b15a0bd3e494&quot; data-account-id=&quot;5afc1ced2083b15a0bd3e494&quot; accountid=&quot;5afc1ced2083b15a0bd3e494&quot; rel=&quot;noreferrer&quot;&gt;Lisa Sj&#246;gren&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; class=&quot;user-hover&quot; rel=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; data-account-id=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; accountid=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; rel=&quot;noreferrer&quot;&gt;Marie Widigson&lt;/a&gt;&#160;Have we verified this with loans and notice periods based on days (or longer), or are we only seeing it for really short-term loans?&lt;/p&gt;</comment>
                                                            <comment id="116569" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Thu, 12 Aug 2021 11:47:04 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A12031ab4-cff4-4571-b23b-43dcfc15a6ac&quot; class=&quot;user-hover&quot; rel=&quot;712020:12031ab4-cff4-4571-b23b-43dcfc15a6ac&quot; data-account-id=&quot;712020:12031ab4-cff4-4571-b23b-43dcfc15a6ac&quot; accountid=&quot;712020:12031ab4-cff4-4571-b23b-43dcfc15a6ac&quot; rel=&quot;noreferrer&quot;&gt;Alexander Kurash&lt;/a&gt;&#160;Lisa&apos;s done a great job of describing the issue above.&lt;/p&gt;

&lt;p&gt;Of particular interest is point 2. in Additional Information; that seems to indicate that loan action status = renewed is part of why the reminder + overdue emails don&apos;t get sent out.&#160;&lt;/p&gt;

&lt;p&gt;Is there anything else you/the team need?&lt;/p&gt;

&lt;p&gt;PS: I&apos;m preparing some test cases for this.&lt;/p&gt;</comment>
                                                            <comment id="116570" author="632e148361dbef2805be710f" created="Thu, 12 Aug 2021 11:47:21 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc1ced2083b15a0bd3e494&quot; class=&quot;user-hover&quot; rel=&quot;5afc1ced2083b15a0bd3e494&quot; data-account-id=&quot;5afc1ced2083b15a0bd3e494&quot; accountid=&quot;5afc1ced2083b15a0bd3e494&quot; rel=&quot;noreferrer&quot;&gt;Lisa Sj&#246;gren&lt;/a&gt;&#160;This may not have anything to do with this issue, but I&apos;m also seeing some weird behavior in our production environment when attempting to fetch emails from /email via postman. Every few requests, I&apos;m getting a permission error telling me I don&apos;t have the correct permissions. It&apos;s the same user and API token every time, so it seems like there might be some permission issues around mod-email..&lt;/p&gt;</comment>
                                                            <comment id="116571" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Thu, 12 Aug 2021 11:48:00 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc1ced2083b15a0bd3e494&quot; class=&quot;user-hover&quot; rel=&quot;5afc1ced2083b15a0bd3e494&quot; data-account-id=&quot;5afc1ced2083b15a0bd3e494&quot; accountid=&quot;5afc1ced2083b15a0bd3e494&quot; rel=&quot;noreferrer&quot;&gt;Lisa Sj&#246;gren&lt;/a&gt;&#160;you mention that Reminder + Overdue emails aren&apos;t getting sent; what about Aged to Lost emails?&lt;/p&gt;</comment>
                                                            <comment id="116572" author="632e148361dbef2805be710f" created="Thu, 12 Aug 2021 11:51:46 +0000"  >&lt;p&gt;Are there any objections to marking this as a P1 (no workarounds, potential for significant operational impact)? And do we know if it is present in Juniper, as well?&lt;/p&gt;</comment>
                                                            <comment id="116573" author="5afc1ced2083b15a0bd3e494" created="Thu, 12 Aug 2021 11:53:54 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e148361dbef2805be710f&quot; class=&quot;user-hover&quot; rel=&quot;632e148361dbef2805be710f&quot; data-account-id=&quot;632e148361dbef2805be710f&quot; accountid=&quot;632e148361dbef2805be710f&quot; rel=&quot;noreferrer&quot;&gt;Brooks Travis&lt;/a&gt;, thanks for confirming MO State are also affected!&lt;/p&gt;

&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; class=&quot;user-hover&quot; rel=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; data-account-id=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; accountid=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; rel=&quot;noreferrer&quot;&gt;Marie Widigson&lt;/a&gt; and &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5f571c12662e2d00765cae85&quot; class=&quot;user-hover&quot; rel=&quot;5f571c12662e2d00765cae85&quot; data-account-id=&quot;5f571c12662e2d00765cae85&quot; accountid=&quot;5f571c12662e2d00765cae85&quot; rel=&quot;noreferrer&quot;&gt;Johanna Nilsson&lt;/a&gt; may give more details, but as I understand from Chalmers&apos;s original report, the Aged to lost notices do get sent. Affecting short and long loans.&lt;/p&gt;</comment>
                                                            <comment id="116574" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Thu, 12 Aug 2021 11:54:43 +0000"  >&lt;p&gt;I can replicate in Snapshot.&lt;/p&gt;

&lt;p&gt;After renewing, it feels like the loan is stuck in Renewal, and nothing else happens. &lt;del&gt;As the Item status doesn&apos;t seem to update, it doesn&apos;t go to Overdue, so I have also not received the Aged to Lost.&lt;/del&gt; Used wrong config, I&apos;m testing again.&lt;/p&gt;

&lt;p&gt;SUP-47_LoanDetails&lt;br/&gt;
 SUP-47_CircLog&lt;/p&gt;</comment>
                                                            <comment id="116575" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Thu, 12 Aug 2021 12:22:55 +0000"  >&lt;p&gt;We discovered the issue with our standard loans (days), then tested with minutes. Is affecting all policies yet tested. Aged to lost-mails are sent out.&lt;br/&gt;
Would very much appreciate highest priority!&lt;/p&gt;</comment>
                                                            <comment id="116576" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Thu, 12 Aug 2021 13:33:09 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; class=&quot;user-hover&quot; rel=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; data-account-id=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; accountid=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; rel=&quot;noreferrer&quot;&gt;Marie Widigson&lt;/a&gt;&#160;What&apos;s your logic for sending out Aged to Lost? (I don&apos;t seem to be getting them, so wanna check your configuration)&lt;/p&gt;</comment>
                                                            <comment id="116577" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Thu, 12 Aug 2021 14:08:22 +0000"  >&lt;p&gt;Hi &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt; &lt;br/&gt;
 We have been using Aged to lost for the first time this week to catch up old overdue loans. This was actually how we was made aware of this bug. Here you can see that after the Renew email, no other e-mail has been sent until the Aged to lost. (Pre Iris upgrade on the 7th of July, also courtesy notes was sent after renewals.)&lt;/p&gt;

&lt;p&gt; &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;/rest/api/3/attachment/content/38761&quot; height=&quot;337&quot; width=&quot;1081&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;

&lt;p&gt;We&apos;ve not actively tested with Aged to lost policy yet, will do that later today or tomorrow.&lt;/p&gt;</comment>
                                                            <comment id="116578" author="712020:12031ab4-cff4-4571-b23b-43dcfc15a6ac" created="Thu, 12 Aug 2021 14:34:38 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt;&#160;No additional info needed right now, thanks. We&apos;re trying to reproduce this issue and find the root cause.&lt;/p&gt;</comment>
                                                            <comment id="116579" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Fri, 13 Aug 2021 10:41:59 +0000"  >&lt;p&gt;Have now tested Aged to lost after having renewed. I&apos;ve got the e-mail two times out of three tests, using the same settings and policy. (The item got Aged to lost as it should also in the case when no e-mail was sent out, which was confirmed in both Circ log and Postman e-mail API.) A bit confused about that, perhaps this needs more testing?&#160;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;This is the example where I could find no e-mail.  &lt;span class=&quot;image-wrap&quot; style=&quot;&quot;&gt;&lt;img src=&quot;/rest/api/3/attachment/content/38762&quot; style=&quot;border: 0px solid black&quot; /&gt;&lt;/span&gt;&lt;/p&gt;</comment>
                                                            <comment id="116580" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Fri, 13 Aug 2021 10:43:05 +0000"  >&lt;p&gt;Just a thought. Is this issue occuring also in the environment where&#160;&lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-1165&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://folio-org.atlassian.net/browse/CIRC-1165&lt;/a&gt;&#160;is solved?&lt;/p&gt;</comment>
                                                            <comment id="116581" author="712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a" created="Fri, 13 Aug 2021 11:17:00 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc1ced2083b15a0bd3e494&quot; class=&quot;user-hover&quot; rel=&quot;5afc1ced2083b15a0bd3e494&quot; data-account-id=&quot;5afc1ced2083b15a0bd3e494&quot; accountid=&quot;5afc1ced2083b15a0bd3e494&quot; rel=&quot;noreferrer&quot;&gt;Lisa Sj&#246;gren&lt;/a&gt;, &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e148361dbef2805be710f&quot; class=&quot;user-hover&quot; rel=&quot;632e148361dbef2805be710f&quot; data-account-id=&quot;632e148361dbef2805be710f&quot; accountid=&quot;632e148361dbef2805be710f&quot; rel=&quot;noreferrer&quot;&gt;Brooks Travis&lt;/a&gt;, &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3A92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; class=&quot;user-hover&quot; rel=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; data-account-id=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; accountid=&quot;712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d&quot; rel=&quot;noreferrer&quot;&gt;julie.bickle&lt;/a&gt;, &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; class=&quot;user-hover&quot; rel=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; data-account-id=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; accountid=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; rel=&quot;noreferrer&quot;&gt;Marie Widigson&lt;/a&gt;&lt;/p&gt;

&lt;p&gt;
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;CIRC-1051&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-1051&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Stop sending overdue notices and/or aged to lost notices for conditions listed below&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium&quot; /&gt;
            CIRC-1051
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 introduced a list of events/statuses which should stop sending of recurring loan-related notices. Note that loan renewal is on this list for both overdue and aged-to-lost notices.&lt;/p&gt;

&lt;p&gt;Unfortunately, while looking at our code I saw that 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;CIRC-1051&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-1051&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Stop sending overdue notices and/or aged to lost notices for conditions listed below&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium&quot; /&gt;
            CIRC-1051
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 was implemented incorrectly and all the conditions listed for overdue notices were applied to ALL due-date-triggered notices. This is a bug that needs to be addressed, but in this particular case it is irrelevant since &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc1ced2083b15a0bd3e494&quot; class=&quot;user-hover&quot; rel=&quot;5afc1ced2083b15a0bd3e494&quot; data-account-id=&quot;5afc1ced2083b15a0bd3e494&quot; accountid=&quot;5afc1ced2083b15a0bd3e494&quot; rel=&quot;noreferrer&quot;&gt;Lisa Sj&#246;gren&lt;/a&gt; faced an issue with &lt;ins&gt;overdue&lt;/ins&gt; notices.&lt;/p&gt;

&lt;p&gt;I would kindly ask all interested parties to review the list of conditions outlined in 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;CIRC-1051&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-1051&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Stop sending overdue notices and/or aged to lost notices for conditions listed below&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium&quot; /&gt;
            CIRC-1051
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 and see if they are correct.&lt;/p&gt;</comment>
                                                            <comment id="116582" author="632e148361dbef2805be710f" created="Fri, 13 Aug 2021 15:53:36 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Af8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; class=&quot;user-hover&quot; rel=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; data-account-id=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; accountid=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; rel=&quot;noreferrer&quot;&gt;Oleksandr Vidinieiev&lt;/a&gt;&#160;Aren&apos;t overdue notices due date triggered notices?&lt;/p&gt;</comment>
                                                            <comment id="116583" author="712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a" created="Mon, 16 Aug 2021 07:37:15 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=632e148361dbef2805be710f&quot; class=&quot;user-hover&quot; rel=&quot;632e148361dbef2805be710f&quot; data-account-id=&quot;632e148361dbef2805be710f&quot; accountid=&quot;632e148361dbef2805be710f&quot; rel=&quot;noreferrer&quot;&gt;Brooks Travis&lt;/a&gt; Yes, they are. What I meant is that Lisa wouldn&apos;t have received her overdue notice even if 
    &lt;span class=&quot;jira-issue-macro resolved&quot; data-jira-key=&quot;CIRC-1051&quot; &gt;
                &lt;a href=&quot;https://folio-org.atlassian.net/browse/CIRC-1051&quot; class=&quot;jira-issue-macro-key issue-link&quot;  title=&quot;Stop sending overdue notices and/or aged to lost notices for conditions listed below&quot; &gt;
            &lt;img class=&quot;icon&quot; src=&quot;https://folio-org.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10303?size=medium&quot; /&gt;
            CIRC-1051
        &lt;/a&gt;
                                                    &lt;span class=&quot;aui-lozenge aui-lozenge-subtle aui-lozenge-success jira-macro-single-issue-export-pdf&quot;&gt;Closed&lt;/span&gt;
            &lt;/span&gt;
 had been implemented correctly, since its requirements state that renewal should stop recurring overdue notices.&lt;/p&gt;</comment>
                                                            <comment id="116584" author="5afc1ced2083b15a0bd3e494" created="Mon, 16 Aug 2021 08:45:58 +0000"  >&lt;p&gt;Hi! The overdue notice I mention above was a one-time notice, not recurring. Will clarify in the description.&lt;/p&gt;</comment>
                                                            <comment id="116585" author="712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a" created="Mon, 16 Aug 2021 11:17:53 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc1ced2083b15a0bd3e494&quot; class=&quot;user-hover&quot; rel=&quot;5afc1ced2083b15a0bd3e494&quot; data-account-id=&quot;5afc1ced2083b15a0bd3e494&quot; accountid=&quot;5afc1ced2083b15a0bd3e494&quot; rel=&quot;noreferrer&quot;&gt;Lisa Sj&#246;gren&lt;/a&gt; thanks for clarification!&lt;/p&gt;</comment>
                                                            <comment id="116586" author="5d6eeadef989e00d8c7e897b" created="Mon, 16 Aug 2021 14:21:09 +0000"  >&lt;p&gt;Support: &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Af8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; class=&quot;user-hover&quot; rel=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; data-account-id=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; accountid=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; rel=&quot;noreferrer&quot;&gt;Oleksandr Vidinieiev&lt;/a&gt;&#160;do you have what you need to run with this? Thanks&#160;&lt;/p&gt;</comment>
                                                            <comment id="116587" author="712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a" created="Mon, 16 Aug 2021 14:48:21 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5d6eeadef989e00d8c7e897b&quot; class=&quot;user-hover&quot; rel=&quot;5d6eeadef989e00d8c7e897b&quot; data-account-id=&quot;5d6eeadef989e00d8c7e897b&quot; accountid=&quot;5d6eeadef989e00d8c7e897b&quot; rel=&quot;noreferrer&quot;&gt;Anya&lt;/a&gt; I believe I do, thanks.&lt;/p&gt;</comment>
                                                            <comment id="116588" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Wed, 18 Aug 2021 06:36:48 +0000"  >&lt;p&gt;&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=5afc1ced2083b15a0bd3e494&quot; class=&quot;user-hover&quot; rel=&quot;5afc1ced2083b15a0bd3e494&quot; data-account-id=&quot;5afc1ced2083b15a0bd3e494&quot; accountid=&quot;5afc1ced2083b15a0bd3e494&quot; rel=&quot;noreferrer&quot;&gt;Lisa Sj&#246;gren&lt;/a&gt; &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Af8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; class=&quot;user-hover&quot; rel=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; data-account-id=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; accountid=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; rel=&quot;noreferrer&quot;&gt;Oleksandr Vidinieiev&lt;/a&gt; &lt;/p&gt;

&lt;p&gt;In Snapshot, I have been able to renew an item and then receive courtesy and overdue emails for that item (User = Julie_Student).&lt;br/&gt;
&lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3Aae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; class=&quot;user-hover&quot; rel=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; data-account-id=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; accountid=&quot;557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3&quot; rel=&quot;noreferrer&quot;&gt;Marie Widigson&lt;/a&gt;&#160;would you be able to try it out and confirm that your work flows also work properly?&lt;/p&gt;</comment>
                                                            <comment id="116589" author="557058:ae78c182-82ad-4afd-89ba-90b95f2ddab3" created="Wed, 18 Aug 2021 12:54:43 +0000"  >&lt;p&gt;I&apos;ve tested together with &lt;a href=&quot;https://folio-org.atlassian.net/secure/ViewProfile.jspa?accountId=712020%3Af8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; class=&quot;user-hover&quot; rel=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; data-account-id=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; accountid=&quot;712020:f8cf10ec-9a7e-4703-b676-c1a8cf664b2a&quot; rel=&quot;noreferrer&quot;&gt;Oleksandr Vidinieiev&lt;/a&gt;&#160;and it all seems to work fine in &lt;a href=&quot;https://folio-snapshot.dev.folio.org/&quot; class=&quot;external-link&quot; rel=&quot;nofollow noreferrer&quot;&gt;https://folio-snapshot.dev.folio.org/&lt;/a&gt;&#160;also with settings similar to the ones we use at Chalmers. Great! &lt;/p&gt;

&lt;p&gt;(Now we only have to find a way to get those notices out while waiting for Juniper...)&lt;/p&gt;</comment>
                                                            <comment id="116590" author="712020:92bdafe9-2677-4413-a6f5-a9ef94eea08d" created="Thu, 19 Aug 2021 13:49:38 +0000"  >&lt;p&gt;I confirm that we could reproduce the fix in Juniper Bugfest.&#160;&lt;img class=&quot;emoticon&quot; src=&quot;/images/icons/emoticons/thumbs_up.png&quot; height=&quot;16&quot; width=&quot;16&quot; align=&quot;absmiddle&quot; alt=&quot;&quot; border=&quot;0&quot;/&gt;&lt;/p&gt;</comment>
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