[UXPROD-4474] Add a User limit for the maximum number of open requests Created: 25/Sep/23 Updated: 29/Dec/23 |
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| Status: | Open |
| Project: | UX Product |
| Components: | None |
| Affects versions: | None |
| Fix versions: | None |
| Type: | New Feature | Priority: | TBD |
| Reporter: | Thomas Trutt | Assignee: | Unassigned |
| Resolution: | Unresolved | Votes: | 0 |
| Labels: | resourceaccess | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original estimate: | Not Specified | ||
| Development Team: | None |
| PO Rank: | 0 |
| Description |
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Current situation or problem: Currently there is no way to limit the number of open requests a user can have, they are unlimited. Because of this a few issues could arise:
In scope
Open requests are currently defined as and request status that starts with "Open -" including but not limited to an new request types also starting with "open - ":
Out of scope
Use case(s) Scenario 1: As a librarian I wish to limit the number of open requests an undergrad can have at one time.
Scenario 2: As a staff member i wish to limit the number of requests a library card (non-university user) can have open at one time. Library card holders may only be allowed to have 20 times checked out at time. I wish to limit the number of open requests they can have to 10.
Scenario 3: As a staff member I wish to limit the number of request users may make at the beginning of a semester. New users have a tendency to make a large number of requests for items they think they may need at the beginning of the semester. I would like to limit the number of open requests each user group may have for the first two weeks of the semester. I do not want to limit such patron groups as Staff, Faculty and internal library cards.
Scenario 4: As a staff member i do not wish to limit the number of open requests a user group may have at one time.
Scenario 5: As a staff member i need to be able to place a request no matter what the user group limit is. As front line staff I require the ability to override a open request limit for a user while helping them. This may be because they where looking for an item in the stack and was not able to find it so i need to initiate a search for them. Our internal workflows requires me to place a request for the item we are searching.
Scenario 6: As a student supervisor i wish to limit my student employees ability to override a open request limit. As a service point we wish to have all overrides performed by a staff members and wish to ensure that student employees are not allowed to override an open request limit for a patron.
Proposed solution/stories
Links to additional info https://folio-org.atlassian.net/wiki/display/RA/2023-09-21+Resource+Access+Meeting+Notes Questions |