Patron Notices (UXPROD-18)

[UXPROD-4284] Send notice to requester when request status changes to Open - Not on shelf Created: 09/May/23  Updated: 24/Jan/24

Status: Draft
Project: UX Product
Components: None
Affects versions: None
Fix versions: Sunflower (R3 2024)
Parent: Patron Notices

Type: New Feature Priority: P2
Reporter: Stephanie Buck Assignee: Unassigned
Resolution: Unresolved Votes: 0
Labels: LC-priority2, acs, loc, volaris-candidate
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original estimate: Not Specified

Attachments: PNG File Open not on shelf setting notice template.png    
Issue links:
Gantt End to Start
has to be done after UXPROD-4057 Create request status: Open – Not on ... Draft
Release: Sunflower (R3 2024)
Epic Link: Patron Notices
Front End Estimate: Large < 10 days
Front End Estimator: Khalilah Gambrell
Front-End Confidence factor: 20%
Back End Estimate: XXL < 30 days
Back End Estimator: Khalilah Gambrell
Back-End Confidence factor: 20%
Development Team: Volaris
PO Rank: 0

 Description   

Current situation or problem: Patrons need to be notified when their requests status changes to Open - Not on shelf

In scope

A notice template in Not on shelf settings

New trigger (request status change) to send notice (dynamic)

Settings - when to send

Out of scope

Use case(s)

  • A title level hold is place on Instance C. There are no items attached to instance C. A slip is printed and staff go to the shelves to find an item that can be processed to fulfill the request ( UXPROD-4047 Closed ). The staff member cannot locate an item to fulfill this request.
    • The item is marked as not on shelf and a second team looks for the item (within 48 hours for second check)
      • Item is found and request is filled
      • Item is not found and patron is notified

Proposed solution/stories

Add template in settings as was done for title level requests

Configurable 

Place in notice policies 

Additional info:

Because there is no item to fulfill the record, a typical patron notice can not be sent. Patron notices are configured in Circulation rules, which are based on an item. 

Questions
Does the trigger need to be configurable?

Are there times when a notice shouldn't be sent?



 Comments   
Comment by Stephanie Buck [ 27/Jun/23 ]

This feature will not be needed in the event that stub item and holding records are created with each instance upon migration. The missing status will work for these use cases and no separate notice will need to be sent. 

Comment by Tim Auger [ 18/Jan/24 ]

Stephanie Buck Khalilah Gambrell FYI that I've moved this to Sunflower since we have a dependency on UXPROD-4057 

 

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