Fees/Fines (UXPROD-792)

[UXPROD-4003] 2nd iteration. Implement Reminder Fees for German Libraries Created: 31/Jan/23  Updated: 13/Dec/23

Status: Open
Project: UX Product
Components: Fees/Fines
Affects versions: None
Fix versions: None
Parent: Fees/Fines

Type: New Feature Priority: P3
Reporter: Holly Mistlebauer Assignee: Unassigned
Resolution: Unresolved Votes: 0
Labels: Current-ff-work, feesfines, hebis-out-of-scope, needs-testrail, resourceaccess
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original estimate: Not Specified

Attachments: JPEG File 3-reminder-fees-update.jpg     PDF File Automated Reminder Fee.pdf     Microsoft Word Leizig_Overdue_Fines_Example.xlsx     PNG File Mockups.png     JPEG File Reminder Notice and Fee from FOLIO Glossary of Terms.JPG     PDF File hebis_Gap_H-RA-3_ReminderFees_20221221.pdf    
Issue links:
Defines
is defined by CIRC-1922 Settings. Overdue fine policy. Remind... Open
is defined by CIRC-1921 Settings. Overdue fine policy. Remind... Open
is defined by UICHKOUT-780 Update "Checkout" borrower informatio... Open
is defined by UIU-2595 Update "User Details" fees/fines info... Open
is defined by MODAUD-165 TBD if this work should be done R1 20... In Progress
is defined by UIU-2592 Update "Fees/Fines History" to reflec... Closed
is defined by UIU-2593 Update "Fee/Fine Details" to reflect ... Closed
is defined by CIRC-1940 Settings. Overdue fine policy. Remind... Draft
is defined by UICIRC-1006 Settings. Overdue fine policy. Remind... Draft
is defined by UICIRC-1003 Settings. Overdue fine policy. Remind... Blocked
is defined by UICIRC-1004 Settings. Overdue fine policy. Remind... Blocked
Duplicate
is duplicated by UXPROD-2822 Future Patron Blocks: Add automated p... Closed
is duplicated by UXPROD-2950 Future Fees/Fines: Implement Overdue ... Closed
Gantt End to Start
has to be done before UXPROD-3896 Future Fees/Fines: Allow sites to ind... Draft
has to be done after UXPROD-2015 Hebis (Poppy): Implement Reminder Fee... Closed
has to be done after UXPROD-4159 Hebis: Implement Reminder Fees for Ge... Closed
Relates
relates to UXPROD-109 Charge automated overdue fines Closed
relates to UXPROD-3461 Hebis: Patron notices for reminder fe... Closed
relates to UXPROD-96 Fee/fine Policies for Overdue Items Closed
relates to UXPROD-4464 Patron notices for reminder fees for ... Draft
Epic Link: Fees/Fines
Kiwi Planning Points (DO NOT CHANGE): 80
PO Rank: 0
Rank: Chicago (MVP Sum 2020): R5
Rank: Cornell (Full Sum 2021): R5
Rank: Duke (Full Sum 2021): R5
Rank: 5Colleges (Full Jul 2021): R5
Rank: GBV (MVP Sum 2020): R1
Rank: Grand Valley (Full Sum 2021): R2
Rank: hbz (TBD): R2
Rank: Lehigh (MVP Summer 2020): R5
Rank: Leipzig (Full TBD): R1
Rank: MO State (MVP June 2020): R2
Rank: TAMU (MVP Jan 2021): R5
Rank: U of AL (MVP Oct 2020): R5

 Description   

NOTE:
1st iteration of the work on Reminder Fee is UXPROD-2015 Closed (Poppy), and UXPROD-4159 Closed (Quesnelia) funded by Hebis.
2nd iteration of this work will be planned and developed at a later phase

UPDATE: See RA SIG presentation at https://docs.google.com/presentation/d/1xH9O5ytkd21eApuJTSiVmCrLotXekMQL3Nzk5BjpmvA/edit?usp=sharing for details (was updated after December 16, 2021, February 3, 2022 and April 25, 2022 meetings).

OVERVIEW: This is related to overdue fines, but is not the same thing. Overdue fines are calculated when an overdue item is returned to the library. The patron is billed at that point. The amount owed is often a huge shock to the patron. Reminder fees are billed to the patron immediately when the item becomes overdue. The patron is notified of what they already owe even if they return the item right now. If they wait longer to return the item, they are notified that they now owe more in reminder fees. Some libraries charge both reminder fees and overdue fines.

DETAILS: The German libraries charge reminder fees after an item becomes overdue with a scheduled process that creates a reminder notice. The process usually runs at night on a regular schedule (e.g. at 12:00:01). A notice is sent to the patron indicating that they now owe a certain amount (1 Euro, 3 Euros). Often there is a 7-day or 13-day grace period before the next reminder fee is charged, giving the patron time to return the item. The second reminder fee is usually twice as much as the first reminder fee. Again there will be a grace period. Often the third reminder fee will be the last, but there may be a 4th or 5th. Usually after the 2nd or 3rd reminder the library will use block the patron from borrowing/renewing/requesting until the item is renewed. The final reminder usually must be sent via snail mail. Some of the requirements are regulated by state law and some are preferences that must be added to Settings.

EXAMPLES: See the spreadsheet at https://docs.google.com/spreadsheets/d/14z4drYUGeRvYxB5BhJ6HU6kKAbHVMQqN6BLjtwIx8T0/edit#gid=1907843891&range=A1 for examples. The tabs named Example 2, 5, 6, 7 and 8 have German examples. Attached file Mockups.png provides a summary of all libraries in one place. Attached file Automated Reminder Fee.pdf includes an actual example of a reminder notice.

EXCEPTION: It appears that Leipzig does not do "reminder fees" but charges overdue fines immediately. See attached file Leizig_Overdue_Fines_Example.xlsx for the details. We may need to create a separate UXPROD feature for this.

WHEN NEEDED: German libraries need this feature in order to implement Circulation.


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