Fees/Fines (UXPROD-792)

[UXPROD-3929] Future Fees/Fines: Need to be able to claim returned an item for which the fees/fines were transferred Created: 15/Dec/22  Updated: 30/Nov/23

Status: Draft
Project: UX Product
Components: Fees/Fines
Affects versions: None
Fix versions: None
Parent: Fees/Fines

Type: New Feature Priority: TBD
Reporter: Holly Mistlebauer Assignee: Unassigned
Resolution: Unresolved Votes: 0
Labels: Unassigned-from-Holly, feesfines, resourceaccess
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original estimate: Not Specified

Attachments: PNG File screenshot-1.png    
Epic Link: Fees/Fines
Development Team: Vega
PO Rank: 0
Rank: Cornell (Full Sum 2021): R2

 Description   

If an item is aged to lost and billed a lost item fee (or fees), which is then transferred, the loan is closed. After the loan is closed you are unable to mark the item as Claim Returned. What is the patron doesn't notice they were billed for the item until the lost item fee (or fees) has been transferred?

There are workarounds, but the issue is that the item never enters the claim returned workflow.

Here is an example from Nolana Bugfest...
https://bugfest-nolana.int.aws.folio.org/users/d73a183a-6136-4f62-9070-601d1fe07ab8/loans/view/6c6b89b3-12cb-4ceb-8dbb-5542435db169



 Comments   
Comment by Holly Mistlebauer [ 15/Dec/22 ]

This was discussed briefly at the Resource Access SIG meeting on December 15, 2022. We identified the need for this but the details still need to fleshed out.

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