[UXPROD-3482] Stop displaying reminder that patron has an item on hold for pickup during back-office processing Created: 07/Jan/22  Updated: 29/Sep/22  Resolved: 29/Sep/22

Status: Closed
Project: UX Product
Components: None
Affects versions: None
Fix versions: TBD

Type: New Feature Priority: P2
Reporter: Holly Mistlebauer Assignee: julie.bickle
Resolution: Duplicate Votes: 0
Labels: cornell-access-services
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original estimate: Not Specified

Issue links:
Cloners
clones UXPROD-3481 Wrong slips are being inserted in ite... Closed
Duplicate
duplicates UXPROD-3160 Allow configuration of "Items awaitin... Open
Development Team: Vega
PO Rank: 0
Rank: Cornell (Full Sum 2021): R2

 Description   

Background
In mid-October 2021, Holly was asked by Cornell University Library to review various issues discovered by CUL Access Services staff while using FOLIO. Holly met with various individuals at Olin and Mann libraries and produced the CORNELL ACCESS SERVICES FOLIO OBSERVATIONS & SUGGESTIONS document, which is available at https://docs.google.com/document/d/1lwnZpkiw7G0c3EyObRRnjuV6XVMcFNK1lWUG952sFgI/edit?usp=sharing. This feature is ISSUE #7 from that document and has a priority of IMPORTANT.

Overview
When batches of items arrive for contactless pickup, which means that they need to be checked out to a patron without the patron being present, there is no need to display the reminder that the patron has an item on hold for pickup. This happens with every item checked out by staff and requires an extra click. The short-term solution is for the user to set their Service Point to a different one. A long-term solution is to allow the user to suspend this message for the next 15 minutes or so.

Contact(s)
Tom Trutt
Wendy Wilcox



 Comments   
Comment by Erin Nettifee [ 29/Sep/22 ]

Duplicate of UXPROD-3160 Open

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