Staff Slips
(UXPROD-19)
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| Status: | Closed |
| Project: | UX Product |
| Components: | None |
| Affects versions: | None |
| Fix versions: | None | Parent: | Staff Slips |
| Type: | New Feature | Priority: | P2 |
| Reporter: | Holly Mistlebauer | Assignee: | julie.bickle |
| Resolution: | Won't Do | Votes: | 0 |
| Labels: | cornell-access-services, cornell-priority, staff_slips | ||
| Remaining Estimate: | Not Specified | ||
| Time Spent: | Not Specified | ||
| Original estimate: | Not Specified | ||
| Issue links: |
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| Epic Link: | Staff Slips | ||||||||||||||||||||
| Development Team: | Vega | ||||||||||||||||||||
| PO Rank: | 0 | ||||||||||||||||||||
| Rank: Cornell (Full Sum 2021): | R1 | ||||||||||||||||||||
| Description |
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Background Overview Contact(s) |
| Comments |
| Comment by julie.bickle [ 08/Feb/22 ] |
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Holly Mistlebauer, what exactly is the human error that is happening in this case? What exactly is it that staff need to see better, in order to make sure they put each slip with its destined item? Which information is it? Which tokens? You mention "large icons" - what would these icons represent? Has Cornell made use of the current formatting options available for staff slips (e.g. font size, bold, underline), or tried other ways to highlight important information, e.g. ==> !! THIS IS IMPORTANT !! <== |
| Comment by Debra Howell [ 08/Feb/22 ] |
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Andy Horbal Thomas Trutt Please see Julie's comment above - if you would respond please? |
| Comment by Andy Horbal [ 09/Feb/22 ] |
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julie.bickle The human error happening in this case is that staff are inserting the wrong pre-printed routing slips into materials. In order to save paper and time, most of our service points have a supply of slips with the names of all our ~20 locations on them which they insert into books as an alternative to printing out a unique routing slip every time an item goes in transit. As described in Holly's "Cornell Access Services FOLIO Observations & Suggestions" report, we are finding that information about where an item is going isn't displayed prominently enough. We have indeed made use of the current formatting options available for staff slips: our "Transit" slip displays the item.toServicePoint token in the "HUGE" font size and bold, which is about as prominent as we can make it. My understanding is that the "large icons" suggestion originated with an observation that the slips are all text, and that maybe something which wasn't would stand out more. I think it's important to note that the issue here isn't just or even mostly with staff slips: rather, we're trying to articulate a problem that our frontline staff have identified whereby the information FOLIO displays about where an item needs to be routed to is too hard to see, especially for student workers. Staff slips are one place where this is an issue, but the "In transit" pop-up in the Check in app is another, and maybe a more important one. We also definitely do see large icons as just one POSSIBLE solution: if there are other, better ways of addressing this issue, we'd be all ears! |
| Comment by Thomas Trutt [ 19/Sep/22 ] |
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julie.bickle would you like to close this issue and link it to
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| Comment by julie.bickle [ 20/Sep/22 ] |
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Doing
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| Comment by julie.bickle [ 20/Sep/22 ] |
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{}Doing
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