Loans (UXPROD-788)

[UXPROD-266] Error messages for patrons Created: 27/Feb/18  Updated: 29/Dec/23  Resolved: 05/Oct/22

Status: Closed
Project: UX Product
Components: None
Affects versions: None
Fix versions: None
Parent: Loans

Type: New Feature Priority: TBD
Reporter: Emma Boettcher Assignee: Cheryl Malmborg
Resolution: Won't Do Votes: 0
Labels: loans, resourceaccess, round_iv
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original estimate: Not Specified

Issue links:
Blocks
is blocked by UXPROD-596 Emailer and Message Formatter Closed
Relates
relates to UXPROD-1855 Error message customization Draft
Epic Link: Loans
Analysis Estimate: Medium < 5 days
Analysis Estimator: Emma Boettcher
Front End Estimate: XL < 15 days
Front End Estimator: Aditya matukumalli
Front-End Confidence factor: Low
Back End Estimate: XL < 15 days
Back End Estimator: Marc Johnson
Estimation Notes and Assumptions: * The approach to customisation and localisation has been decided
* A capability already exists to localise and customise (per audience) error messages
* A capability already exists to identify the audience a client represents
* A patron facing self checkout and renewal system already exists (or is scoped elsewhere)
Development Team: Vega
Kiwi Planning Points (DO NOT CHANGE): 1
PO Rank: 43
PO Ranking Note: revising so it matches implementer calculated rank
Rank: Chalmers (Impl Aut 2019): R2
Rank: Chicago (MVP Sum 2020): R4
Rank: Cornell (Full Sum 2021): R4
Rank: Duke (Full Sum 2021): R2
Rank: 5Colleges (Full Jul 2021): R5
Rank: FLO (MVP Sum 2020): R5
Rank: GBV (MVP Sum 2020): R2
Rank: Grand Valley (Full Sum 2021): R3
Rank: hbz (TBD): R1
Rank: Hungary (MVP End 2020): R1
Rank: Lehigh (MVP Summer 2020): R5
Rank: Leipzig (Full TBD): R1
Rank: TAMU (MVP Jan 2021): R1
Rank: U of AL (MVP Oct 2020): R5

 Description   

Per discussion here: https://discuss.folio.org/t/loan-policies-renewing-on-fixed-due-date-schedule/1607/19

FOLIO needs to supply different error messages for patrons doing self-checkout and/or renewal than it supplies for FOLIO operators doing the same activities (e.g. the FOLIO operator messages should be much more specific).

Plan is to take an iterative approach to this:

  • Iteration 1: Hard-coded error messages tailored to FOLIO operators (such as those described in UICHKOUT-66 Closed and UIU-449 Closed )
  • Iteration 2: Add hard-coded error messages tailored to patrons

Related: UXPROD-82 Closed Check out patron block - https://folio-org.atlassian.net/browse/UXPROD-82



 Comments   
Comment by Theodor Tolstoy (One-Group.se) [ 09/Oct/18 ]

How does this relate to the NCIP/SIP2 protocolls used for self-service? Is this needed in orded to get that to work?

Comment by Cate Boerema (Inactive) [ 10/Oct/18 ]

Good question, Theodor Tolstoy (One-Group.se). I'm guessing that NCIP and SIP2 are independent from this, but that, without this feature, the error messages that display for patrons would be the same that are displayed for staff. Looping in Michelle Suranofsky for her thoughts.

Comment by Michelle Suranofsky [ 12/Oct/18 ]

Cate Boerema My thought is the plan for iteration 1, 2 and 3 will work out well for the NCIP development. NCIP (from the Lehigh view) is not patron facing so there is not an urgency for custom messages. Hope that helps. Please let me know if you need more feedback. thank you!

Comment by Cate Boerema (Inactive) [ 15/Oct/18 ]

Thanks Michelle Suranofsky. I believe Chalmers intends to use NCIP for self-checkout, so I guess they should just expect that, until this feature is addressed, the patrons will see the staff-facing messages.

+ Theodor Tolstoy (One-Group.se)

Comment by Theodor Tolstoy (One-Group.se) [ 16/Oct/18 ]

For Chalmers, we are assuming that we will be able to handle the patron-facing messages in the self-checkout clients. So we are dropping this for now.

Comment by Anya [ 29/Mar/19 ]

Comment from the March meeting : codes for the error messages are a FOLIO features

Comment by Khalilah Gambrell [ 05/Oct/22 ]

Unsure of what the problem we are trying to solve.

cc: Cheryl Malmborg 

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