[UXPROD-2555] Migrated Loans inability to renew Created: 29/Jun/20  Updated: 30/Jun/20  Resolved: 30/Jun/20

Status: Closed
Project: UX Product
Components: None
Affects versions: Q1 2020
Fix versions: None

Type: Bug Priority: TBD
Reporter: Anya Assignee: Unassigned
Resolution: Done Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original estimate: Not Specified
Environment:

MSU



 Description   

At MSU they are unable to renew items that were migrated into FOLIO. There is a calendar error message.

This is a production issue and is delicate - a patron who already had an item out - we migrated the loan from serria, then the patron wants to renew it - it should trigger the loan rule again to see if it is renewable then allow it.

We have an example for the dev team when assigned.

~5k loans were migrated to the system - this is seen as a high priority.



 Comments   
Comment by Anya [ 29/Jun/20 ]

Cheryl Malmborg - PO for Calender, Emma Boettcher PO for loans ... and Martin Tran as EBSCO hosting

Comment by Anya [ 29/Jun/20 ]

Kelly Drake please be aware...

Comment by Martin Tran [ 29/Jun/20 ]

+ Cate Boerema We may need core-functional team's help debugging:
Error message from mod-circulation: "Calendar timetable is absent for requested date"
FWIW here is what is logged by calling /calendar/periods/83d474aa-ee99-4924-8704-a03e3c56e0d9/calculateopening?requestedDate=2021-06-29
{{ {
"openingDays" : [ {
"openingDay" : {
"openingHour" : [

{ "startTime" : "00:00", "endTime" : "23:59" }

],
"date" : "2021-06-24T00:00:00.000+0000",
"allDay" : true,
"open" : true,
"exceptional" : false
}
}, {
"openingDay" :

{ "openingHour" : [ ], "date" : "2021-06-29T00:00:00.000+0000", "allDay" : true, "open" : false, "exceptional" : false }

}, {
"openingDay" :

{ "openingHour" : [ ], "allDay" : false, "open" : false, "exceptional" : false }

} ]
}}}

Comment by Brooks Travis [ 30/Jun/20 ]

Anya Martin Tran Kelly Drake Well, it looks like Lisa Sjögren came to the rescue. Seems that the servicePointId on the migrated loans wasn't the one we thought it was. Once we figured that out, I was able to update the calendar for that service point and renew the items. So, I believe this is resolved.

Comment by Cate Boerema (Inactive) [ 30/Jun/20 ]

Wow! Amazing Lisa Sjögren saves the day

Comment by Brooks Travis [ 30/Jun/20 ]

A potential enhancement request that may have helped avoid this would be to include the check out service point in the loan detail view.

Comment by Anya [ 30/Jun/20 ]

woot - will close

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