Patron Notices (UXPROD-18)

[UXPROD-2461] Improved error handing for multiple/single loan reference on templates incompatible with policies Created: 11/Jun/20  Updated: 23/Feb/23

Status: Draft
Project: UX Product
Components: None
Affects versions: None
Fix versions: None
Parent: Patron Notices

Type: New Feature Priority: P2
Reporter: Darcy Branchini Assignee: julie.bickle
Resolution: Unresolved Votes: 0
Labels: error_handling, notice_error, patron_notice
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original estimate: Not Specified

Issue links:
Relates
relates to CIRC-719 Improve notice errors due to incorrec... Open
relates to UXPROD-2222 Clarify UI for real-time and batch/sc... Closed
relates to UICIRC-455 Refine UX for patron notices - part 2 Draft
Epic Link: Patron Notices
Front End Estimate: Large < 10 days
Front-End Confidence factor: Medium
Back End Estimator: Alexander Kurash
Estimation Notes and Assumptions: FE only
Development Team: Volaris
PO Rank: 75
Rank: Chicago (MVP Sum 2020): R1
Rank: Cornell (Full Sum 2021): R3
Rank: Duke (Full Sum 2021): R1
Rank: 5Colleges (Full Jul 2021): R3
Rank: GBV (MVP Sum 2020): R4
Rank: Grand Valley (Full Sum 2021): R2
Rank: Lehigh (MVP Summer 2020): R3
Rank: U of AL (MVP Oct 2020): R3

 Description   

Split from UXPROD-2222 Closed .



 Comments   
Comment by Tom Wilson [ 12/Mar/21 ]

Is it possible to get some more information on what this ticket means? Thanks.

Comment by Molly Driscoll [ 21/Dec/21 ]

julie.bickle I think that I have a library (and possibly multiple libraries) that may be impacted by this Jira and will likely want to rank this highly as a result. However, I want to verify that I understand what this means so I'm going to outline the behavior we're seeing below. Would you be able to verify that the scenario adheres to this ticket and should not be filed as a separate bug?

A library has a notice template for an overdue notice. The text looks something like this:
 
Dear user.firstName user.lastName,
 __ 
The due date has passed on the item(s) listed below. Fines may be accruing, so please renew online, if eligible, or  return as soon as possible.
 __ 
If this item not renewed or returned, you will be billed for its replacement. Billed items cause borrowing privileges to be suspended without notice until material is returned or replaced or you pay for the material.
 __ 
Author: item.primaryContributor
Title: item.title
Call Number: item.callNumber
Barcode: item.barcode
Date Checked Out: loan.initialBorrowDateTime
Due Date: loan.dueDateTime
 __ 
Thank you for your prompt attention to this matter.
 __ 
Regards,
 __ 
Circulation Staff
 
This intent is to use this template both on short term and long term loans. It seems to work well on short-term notice policies where “Send throughout the day without multiple loans/items. Useful for short-term loans.” is selected. However, on longer term notice policies where “Send overnight with multiple loans/items by patron. Useful for long-term loans.” is selected, the token information does not fill in appropriately. 
 
Does this mean that the library would need to maintain two separate notice templates - one with the multiple loans token and one without - to function in each case?

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