Patron Notices (UXPROD-18)

[UXPROD-2156] Configure "from" and "reply-to" address for patron notices by location or other criteria Created: 15/Nov/19  Updated: 26/Jul/23

Status: Draft
Project: UX Product
Components: None
Affects versions: None
Fix versions: None
Parent: Patron Notices

Type: New Feature Priority: TBD
Reporter: Darcy Branchini Assignee: julie.bickle
Resolution: Unresolved Votes: 2
Labels: notice_enhancement, notice_other, patron_notice, round_iv
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original estimate: Not Specified

Issue links:
Relates
relates to UXPROD-1007 Location settings should include cont... In Refinement
relates to UITEN-161 Add additional fields to Settings -->... In Refinement
Epic Link: Patron Notices
Development Team: Volaris
PO Rank: 30
Rank: Chalmers (Impl Aut 2019): R4
Rank: Chicago (MVP Sum 2020): R4
Rank: Cornell (Full Sum 2021): R2
Rank: Duke (Full Sum 2021): R1
Rank: 5Colleges (Full Jul 2021): R4
Rank: GBV (MVP Sum 2020): R2
Rank: Grand Valley (Full Sum 2021): R4
Rank: hbz (TBD): R2
Rank: Lehigh (MVP Summer 2020): R4
Rank: MO State (MVP June 2020): R2
Rank: TAMU (MVP Jan 2021): R2
Rank: U of AL (MVP Oct 2020): R2

 Description   

Purpose/Problem: Right now the "from" and "reply-to" address can be configured at the tenant level. Many institutions use different email addresses for each library in the location hierarchy (with different staff monitoring those addresses). A workaround is to use a single from address with library location contact information in the notice itself. After discussing this with the RA SIG on 11/14/19, it was decided that this was not a good long term solution.

Description:

  • Need to be able to configure the "from" and "reply-to" address for each library location.

Implementation Thoughts:

  • Depending on specific needs, this could be an added field in the location hierarchy for the library (or any/all levels of the hierarchy), a setting in the notice policy or template, or tenant level setting.

Additional open issues

  • Once address information is available, how do you then choose which address the notice uses? Some emails are pre-scheduled, and some are sent in real-time.


 Comments   
Comment by Brooks Travis [ 19/Dec/19 ]

Perhaps making the “reply-to” address configurable, instead?

Comment by Erin Nettifee [ 11/Jan/22 ]

julie.bickle Darcy and I had a conversation about this since both UXPROD-1007 In Refinement would fall into my bucket, and UITEN-161 In Refinement isn't really owned by anyone, but was another possible approach to the configuration choices. We should talk before you move forward in working on any of the parts on your end.

Generated at Fri Feb 09 00:21:36 UTC 2024 using Jira 1001.0.0-SNAPSHOT#100246-sha1:7a5c50119eb0633d306e14180817ddef5e80c75d.